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Reliable Nissan - Service Center

Albuquerque, NM

4.1
1,002 Reviews

1,002 Reviews of Reliable Nissan - Service Center

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September 11, 2024

Disappointed that car was not vacuumed when they said they did. All other was good. More

by monval1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
Sep 17, 2024 -

Reliable Nissan responded

Thank you for your feedback and for bringing this to our attention. We're glad to hear that you were satisfied with the other aspects of your service. We apologize for the oversight regarding the vacuuming of your car. This is not up to our usual standards, and we will address this with our team to ensure it doesn’t happen again. If there’s anything else we can do to make it right or if you need any further assistance, please let us know. Thank you for your understanding and for giving us the opportunity to improve.

Sep 17, 2024 -

Reliable Nissan responded

Hi, thanks for your feedback! We're glad you enjoyed the service overall, but we apologize for the oversight with the vacuuming. We’ll make sure to address this with our team to improve for next time.

September 08, 2024

Reliable Nissan service department is knowledgeable, professional and reliable. I trust them to work on my Nissan Murano. More

by DARARMIJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sophia Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Bodie, Steve Vigil, Sean Cordova
Sep 12, 2024 -

Reliable Nissan responded

Thank you for your kind words! We’re delighted to hear that you find our service department knowledgeable, professional, and reliable. Your trust in us to work on your Murano means a lot. If you need anything else or have any questions in the future, please don’t hesitate to reach out. We’re here to help!

September 07, 2024

very good customer service very helpful very knowledgeable. Would recommend them to anyone very professional. More

by ariel.richardson56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasadi Deskin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Garcia, Steve Vigil, Damian Perez
Sep 12, 2024 -

Reliable Nissan responded

Thank you for your wonderful feedback! We're glad to hear that you found our customer service helpful, knowledgeable, and professional. Your recommendation means a lot to us. We look forward to serving you again and continuing to provide excellent service!

September 07, 2024

Brought my car in for an oil change. Whatever the techs did triggered three service alerts on my dash (not there before I came in!) They recorded my mileage wrong on their paperwork. Wh More

by mckeegms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil
Sep 13, 2024 -

Reliable Nissan responded

It's concerning to us that the service alerts appeared on your dashboard and there was a discrepancy with the mileage recorded. We take these matters seriously and want to address them promptly. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com or 602-847-8536. He will be happy to look into this further and ensure we resolve any outstanding concerns.

September 05, 2024

Muy buena atención y un servicio excepcional. Gracias por darle solución a mi situación, aunque me presenté sin cita previa. Gracias More

by aalzargarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil, Damian Perez
Sep 11, 2024 -

Reliable Nissan responded

We're thrilled to hear you had a great experience with our team. We always strive to provide exceptional service, and we're glad we could assist you, even on short notice. Your feedback means a lot to us!

September 05, 2024

Ramon Mendoza was very good at the car in and out quicker than I expected More

by frank2vern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza service department five stars, Steve Vigil
Sep 12, 2024 -

Reliable Nissan responded

Thank you for sharing your experience! We're thrilled to hear that Ramon provided efficient and timely service. It's great to know he exceeded your expectations and got you in and out quickly. If you need anything else or have any questions in the future, don’t hesitate to reach out. We look forward to serving you again!

September 04, 2024

Josh is always super kind and helpful! quick to help out with anything that comes up or does what he can to resolve all issues! More

by Itsa.Autumn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh McCracken
Sep 11, 2024 -

Reliable Nissan responded

Thank you for your wonderful feedback! We're thrilled to hear that Josh consistently provides kind and helpful service. It's great to know he’s quick to assist and resolve any issues. We appreciate your support and look forward to continuing to serve you!

September 04, 2024

I spoke with a courteous and helpful agent scheduling my service appointment on the phone. The service person efficiently started the paperwork for my car and confirmed my contact number since I was droppin More

by LindaO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
Sep 10, 2024 -

Reliable Nissan responded

Thank you for your fantastic review, Linda! We're thrilled to hear about your positive experience with our team and the seamless service updates. Your feedback motivates us to keep providing top-notch service. We look forward to assisting you again in the future!

September 04, 2024

This dealership was very professional and courteous. The wait time was not long,but the cost of repairs was higher than expected.but over all very good More

by rudyrael1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Sep 10, 2024 -

Reliable Nissan responded

Thanks for your feedback, Rudy! We're glad to hear you found our team professional and the wait time reasonable. We strive for transparency in pricing and appreciate your understanding. Your insights help us improve, and we hope to serve you even better next time!

September 03, 2024

Services is always the best 5 stars . Nissan Reliable takes pride in all they do most of all when it comes to Customer Services you will get the best! I bought a brand new car at Reliable More

by Elizabethsnyder426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Sep 11, 2024 -

Reliable Nissan responded

Thank you so much for your glowing review! We're thrilled to hear that your experience with our service team has been outstanding. It's great to know that the free oil changes and prompt service have exceeded your expectations. We take pride in delivering top-notch customer care and are grateful for your continued trust in us. If you need anything else or have any questions, feel free to reach out. We look forward to serving you again!

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