Reliable Toyota

1. If anyone has to work with Reliable Toyota, make sure 1. If anyone has to work with Reliable Toyota, make sure the person you are talking to is authorized to negotiate the price with you and make him sign 1. If anyone has to work with Reliable Toyota, make sure the person you are talking to is authorized to negotiate the price with you and make him sign anything he said. Our Experience: after we tested drive the car with a nice lady (who seems the only one we met there cares about the customer), there is a salesman came out from the back office who was trying to negotiate price with us. We first offered $31400 and he countered back with a price $31700, then we increased our offer to $31500. The salesperson asked us to sign this $31500 offer before he took this offer back to the office to confirm with his boss. After he came out from the office again, he gave us a new price $32600, which is $9000 more than his own counter offer. I was wondering what if we had accepted his counter offer ($31700) already; would he still change his mind because his boss disagrees? He said he is just a middle man and cannot make any decision. We were so upset that we have wasted our time working with someone not being authorized at all. 2. A manufacturer REBATE should be paid to the customer by the manufacturer instead of being paid to the dealer by a customer, right? Reliable Toyota tried to make us pay them a “rebate”. Our Experience: The manager later called us and asked if we still want to buy the car. He said there are a promotion going on from the manufacturer that we can choose to have either 0 APR or $750 rebate. Based on the $31500 price we offered, he said, if we choose 0 APR, we will have to pay $750 more than the $31500(something like to give back the rebate); if we choose to have $750 rebate, we will pay only $31500 but with 1.9 APR. I don’t understand how a professional sales manager would offer such an unprofessional option to his client. Even I know what manufacturer REBATE means. Nice try, though!!!! 3. It is sad that we have to drive to another city to buy a car just because Reliable Toyota abused their privilege from being the only Toyota dealer in Springfield. It is lucky for us that Frank Fletcher Toyota dealer is 1 hour’s drive away in Joplin, who had made buying a car a totally painless and smooth as it should be. More

I had been looking for a specific Toyota Tundra (used) for some time. A friend had found a listing for one with Reliable that matched my criteria; however, the Autotrader listing had yet to include pictu for some time. A friend had found a listing for one with Reliable that matched my criteria; however, the Autotrader listing had yet to include pictures. I called the dealership (on a Thursday) and was informed that the vehicle had just hit their lot, which was the reason for pictures not yet being posted. Upon informing them that I live out of state (Oklahoma) and was working in another state for a few days (Texas), they said I was the first to call and that they'd work with me. The Pre-owened Certified Manager, Larry, went immediately out to take some pictures of the truck and e-mail them to me (within 15 minutes of my request). He called back to ensure I received the pictures and put me in touch with one of his sales representatives, Rex. After some discussion, it was agreed upon that I would come down Saturday to view/buy the vehicle. Being a pre-owned certified Toyota (which I have always purchased), I had little concern with the quality of the vehicle. They required no holding fee, and let me know the truck was mine, as long as I made it by Saturday. It was the old-fashion way of doing business, and I appreciated that. Saturday came, and I made the trip to Springfield. We were promptly/kindly greeted by Larry and Rex and offered refreshments. Rex went immediately to get the truck, after which we took for a test drive. There was no pressure during the test drive, and I was able to take the truck through all the paces I wanted, including testing the 4x4 funcitons. Upon returning to the dealership, all the paperwork was presented timely in a very relaxed but professional manner. We were in and out in less than 2 hours, including test drive time and checking every button and function on the vehicle. The only reason I gave a one '4' on my overall experience is that the vehicle wasn't ready for me to take back with me on the original date intended (Saturday). During the certification evaluation, it was identified that a wheel bearing needed to be replaced, which I heard during the test drive. The dealership was unable to get that work completed, along with the in-depth detailing they required to reach the quality pre-owened certified status for which Toyota is known. The fact is that I didn't have a problem with that, as both parties want the vehicle to be in top shape, prior to delivery. And, to note, the sales manager, Larry, without solicitation, threw in a new set of tires for the truck. The set that was on the truck still had 1/3 of the tread left... this was above and beyond, as there are no cheap tires for those 20" rims. Finally, Larry and Rex informed me that they would bring the truck to me on Tuesday... in Oklahoma. In all, my experience with this dealership was outstanding, and I can say that having purchased more than 6 vehicles from various dealerships in the past 10 years. I easily recommend this dealer to friends and family, with the comfort in them being treated fairly and honestly, and I would happily return for future purchases... even being 4 hours away. More

I was shopping over the phone for my parents who are retired and knew exactly what they wanted. I had received pricing out of state, and worked out an agreed upon price ($1000 higher than out of state) retired and knew exactly what they wanted. I had received pricing out of state, and worked out an agreed upon price ($1000 higher than out of state), which took most of the day, on a vehicle I was told had been backed into by a customer in the lot and been repaired completely. My parents arrived and requested to see the repair order. It turns out the vehicle had hit a deer in transit from another dealer and had major repairs. Then the story changed to: this was another vehicle that we had priced out that just sold! The two trucks must have had the same vin # then.... right? The dealer then tried to pressure my parents into purchasing the truck regardless. If they lie about the truck initially what else are they lying about? This is not an acceptable way of doing business. I would not recommend this dealership and plan to report the event to the regional Toyota VP. Obviously CSI (Customer satisfaction) is not important. Steve Green is the sales person I dealt with and my parents worked with him and Matt Allen when they arrived. Buyer Beware! More

After calling and making an appointment about a specific car, they pulled a bait and switch on us not once, but twice as well as wanted to give us only 4,000 trade value on a fully loaded 2004 Z-71 Suburban car, they pulled a bait and switch on us not once, but twice as well as wanted to give us only 4,000 trade value on a fully loaded 2004 Z-71 Suburban. We expected to be low balled, but not insulted. I would rather take public transportation than to ever do business with this dealership and want everyone to be aware of thier questionable business tactics before wasting thier time and gas!!!! More

I recently lost ALL respect for the Toyota/BMW/Lexus dealership in Springfield, MO! I was interested in purchasing an SUV from them and made an offer and they told me they could not take it!!! The manag dealership in Springfield, MO! I was interested in purchasing an SUV from them and made an offer and they told me they could not take it!!! The manager told me they were at their bottom dollar as far as the SUV was concerned and I requested he call me if they decided to lower the price. A few DAYS after this conversation they posted this same SUV on craigslist, lowered the price of the vehicle, and it immediately sold! SERIOUSLY TOYOTA???? The difference between the price tag on the SUV itself on the lot and the price they lowered it down to on the craigslist ad was $2,500!!! The offer I had just made them for the SUV was just a LITTLE less than what they ended up marking the vehicle down to! The person that purchased it most likely did not even pay the asking craigslist price! The worst part is the fact that the car I currently drive and wanted to trade in is a Toyota that this same dealership previously sold me several years ago!! They were aware of this. The salesperson I had been working with CALLED ME to set up a time for me to go to the dealership for my trade in to be appraised and when I drove all the way over there they wouldn't even do it! He called me when I was almost there and told me he was busy and that he had set me up to meet with a different salesperson. The second salesperson told me he had no idea I was coming but that they were not going to appraise my car unless I was for sure going to purchase a vehicle from them!!!! Good way to keep life long customers Toyota!!! I looked at this SUV on their lot multiple times within a two week period of time and the salesperson I was working with did not show up multiple times when we were scheduled to meet to discuss the SUV. My dad has purchased multiple new Lexus's from their dealership in the past...but he was with me during one of the no shows. My dad does NOT like wasting his time because he is all business...so I wish them luck on getting him to purchase a new Lexus from them again! LOL!!! My dad said he was not waiting around on them and we left and went to a different dealership. So in the process they have now also lost respect from another individual who keeps 3 brand new vehicles at all times and upgrades every year. My dad told me today that I'm crazy if I buy from them again after what they just did to me!!! The last thing I would like to say is that if you do buy from them DON'T GET THEIR EXTENDED WARRANTY ITS A JOKE-I WASTED THOUSANDS ON IT! The seat belts in my current vehicle were stuck down in my seat which was a huge safety risk for my kids. They were going to charge me to get them out and I still had a warranty at that time! A small independent shop did it for me for FREE because they wanted my kids to be safe. So sad...but so true! YOU TOTALLY SUCK TOYOTA!!!! More

Certified-Preowned Sales: Larry & Rex Lyons, both Manager & sales person are incapable and irresponsible persons. They both are very very poor communicators & very bad in dealing with custome Manager & sales person are incapable and irresponsible persons. They both are very very poor communicators & very bad in dealing with customers. They advertised a certified Toyota Highlander Hybrid Ltd on internet, when I inquired about the availability they said it is available and asked to come to take a look at it. When I asked them to hold the vehicle initially they said they need $500 deposit and when I called to give the credit card, they said they don't want it since I will be going to see the vehicle very next day. Since I was from out of state (they know this too), I had to drive for 7 hours in bad snow storm and reached their store next day. They made us wait for 1 hour and told us that, they sold the vehicle to another customer. When asked why they did not call us to see whether we started or not, they don't have a reason. They both are very big cheaters!!!! DON'T EVER BUY A VEHICLE FROM THEM. They have no respect for customers. They are NOT Reliable! Their name should be UN-Reliable Toyota. More

I had scheduled work to be done online including a full list of what things I wanted done. I was there at 7:30 to do the paperwork so that I could be the 1st car worked on when the guys arrived at 8 am. I list of what things I wanted done. I was there at 7:30 to do the paperwork so that I could be the 1st car worked on when the guys arrived at 8 am. I was driving to Colorado as soon as the work was done. After 2 hours they came out and gave me the quote! Had not even started the work. I was sitting there for for over 5 hours and all they did was a few minor tune up things. I would never go back to them and would not recommend anyone else go. They knew I was leaving for Colorado but obviously they could care less. More

Our overall experience with Chris Koon and Reliable Toyota was very rewarding as we received the vehicle we requested to fill our needs. They went above and beyond to fill our requirements and made cer Toyota was very rewarding as we received the vehicle we requested to fill our needs. They went above and beyond to fill our requirements and made certain we were completely satisified. Everyone we came in contact with was extremely friendly and helpful. I would not change any thing with the way Chris, Eric and the Toyota team works to get the job done. More

Reliable of Springfield is second to none is Customer Service. They made sure that all my questions were answered, was made to feel like I was the most important customer they would have all day. Their Service. They made sure that all my questions were answered, was made to feel like I was the most important customer they would have all day. Their facility is very clean, the staff is friendly, everyone speaks to you, rather they are your sales person or not. The best car buying experience yet! The only thing that could have been better is that the finance dept. not be so backed up. We had to wait to get into that person. But once we did they couldn't have been nicer to deal with. Just may be able to use another financial officer. Our salesman, Chris Koon couldn't have been more accommodating, knowledgeable, and pleasant to work with. More

This was a first time buying experience for us. Jeff was friendly and patiently answered all of our questions. He worked with us to get us the best price on the vehicle. We appriciated his willingness to wo friendly and patiently answered all of our questions. He worked with us to get us the best price on the vehicle. We appriciated his willingness to work with us. More