Renn Kirby Mitsubishi

Satisfied Customer Tommy Moberly (Sales Associate) was very good at explaining every part of the process and what my options were based on my situation. I traded in my c Tommy Moberly (Sales Associate) was very good at explaining every part of the process and what my options were based on my situation. I traded in my car but had negative equity. He was able to help me find a brand new 2018 Mitsubishi to absorb the negative equity on the car I traded in. He addressed all of my questions and concerns with patience and understanding. Then I met with Chris Mongold (Finance Manager) and he did the same thing with explaining everything clearly and with patience. I had a lot of questions and really needed the level of care I received from both representatives. I saw that this dealership and the staff had great reviews. I am glad that I can add on to that based on my positive experience. More

Great Service, with no push We recently bought a vehicle from Renn Kirby and appreciated the quick process without being commission-bullied into making our purchase. Kaine let u We recently bought a vehicle from Renn Kirby and appreciated the quick process without being commission-bullied into making our purchase. Kaine let us take our time and wasn't forceful throughout the process. More

Attentive Pleasant and attentive visit. Requested service performed in a timely manner. Loaner car quickly provided and my car was returned to me clean and with Pleasant and attentive visit. Requested service performed in a timely manner. Loaner car quickly provided and my car was returned to me clean and with service tech business card inside. Made me feel the service was done honestly. More

Very nice and hard working The salespeople were very nice. The whole staff was helpful and worked hard to make us satisfied. We are definitely going to recommend the dealership The salespeople were very nice. The whole staff was helpful and worked hard to make us satisfied. We are definitely going to recommend the dealership to other people. More

Great place to buy a car My second car purchase at Renn Kirby was better than the first. Thanks for making me comfortable and helping me through the process of buying. My second car purchase at Renn Kirby was better than the first. Thanks for making me comfortable and helping me through the process of buying. More

Delightful experience Fairly painless. Was in and out in 2.5 hrs. Salesman was knowledgeable and helpful. Love my new car. Great selection to choose from. Thank you Fairly painless. Was in and out in 2.5 hrs. Salesman was knowledgeable and helpful. Love my new car. Great selection to choose from. Thank you More

Delay in obtaining tags? I had to call dealership to ask where my tags were after temp tags were about to expire. No one could tell me where they were or if they were ordered. I had to call dealership to ask where my tags were after temp tags were about to expire. No one could tell me where they were or if they were ordered. I was reissued another temp tag only again to be told no one knew where my tags were. Only good thing was one salesman took the initiative to get them for me by the next day. Although I still do not know what the delay was and when asked no one could speak to it. Poor customer service and lack of communication. Will continue to go across the parking lot to Hyundai dealer instead. They know how treat and keep customers! More

Jim alder The dealership was very helpful John gray was great very friendly and helpful would diffently recommend to friends and family the car was in great sha The dealership was very helpful John gray was great very friendly and helpful would diffently recommend to friends and family the car was in great shape cleAn and full tank gas John gray went the extra mile More

Poor customer service from beginning Purchased 2 vehicles from renn Kirby on same day in December. Noticed one vehicle had a crack in the windshield and pointed this out to the dealer(eve Purchased 2 vehicles from renn Kirby on same day in December. Noticed one vehicle had a crack in the windshield and pointed this out to the dealer(even though they supposedly had conducted a Maryland state inspection) and they agreed to fix. After leaving noticed a bottom brake light had a small chip(they would not fix). A month later had to get a twin turbo(was still under Audi warranty) replaced and the second vehicle rear brakes and a brake sensir replaced a it was faulty. After scheduling service my vehicle was dropped off at the dealership for repair I was told that it was ready in the afternoon on Tuesday. I leave work to pick up my vehicle to arrive to a note stating the entire dealership was closed due to weather. I did not receive a call informing me hey would close. I the look in my vehicle and see parts scattered indicating work was not complete. I then called back on Thursday to see if my car was ready to be told yes only to be called back five minutes later stating that it was just taken in the shower for repair he had made a mistake. I finally was able to get my car Thurs after dropping it off on a Monday. From start to this point (approx 4 months) it has not been a great experience and I'm not sure I could recommend anyone purchase from renn Kirby and I definitely would not trust them with my business again. More

Miss quotes and added costs Miss quotes on replacement keys doubling costs. Miss information at time of scheduled service. Added and nondisclosure cost of remotes. Delays in b Miss quotes on replacement keys doubling costs. Miss information at time of scheduled service. Added and nondisclosure cost of remotes. Delays in blanks as the blanks were ruined on first attempt causing a need to drive to another dealership to get additional. Something that should have taken 5 min to do had to be rescheduled. More