Renn Kirby Mitsubishi

Great Team - Great Experience! Stopped by to take a look at a car we had been searching for. Bucky greeted us at the door with a smile and was more than willing to help. We looke Stopped by to take a look at a car we had been searching for. Bucky greeted us at the door with a smile and was more than willing to help. We looked at the vehicle but decided before we wasted any more time we’d talk money with Phil (Sales Manager). We talked about what we wanted to pay and Phil was able to make it happen. Bucky then showed us all the great amenities on our soon-to-be vehicle and we took it for a spin! We’ve been shopping for a year and so far this was the only salesman that seemed to care if we purchased a vehicle or not. He actually made us feel like one of the family, understood our needs and genuinely cared if we got what we wanted - unlike the 6 or 7 other major chains in the area! Thanks guys we had a great time working with you!!! More

Wonderful Chris Mongold and Philip Jackson are awesome.. The two of them worked with me and got into a car that I never taught I would be driving. Chris Mongold and Philip Jackson are awesome.. The two of them worked with me and got into a car that I never taught I would be driving. More

DO NOT GO THERE!!! On June 21, I initially went in to look at a vehicle priced at $7,500, which was sold, so they suggested another vehicle "for around the same price". On June 21, I initially went in to look at a vehicle priced at $7,500, which was sold, so they suggested another vehicle "for around the same price". The vehicle itself, without any of the fees added in, ended up costing $8,640. On June 24, two days after purchasing the vehicle, the check engine light came on so I went to the company's website to get the phone number for service, and saw my car advertised for $6,000. I called my salesman, James Kuykendal and left a message. When he returned my call I told him about the engine problems, and he told me "the service dept. hasn't been busy lately, just bring it up", which I did. The service department refused to look at the car and told me to come back the next day, Needless to say, I was not happy and requested to be given a time for service. When I brought my car in on 6/25 they scanned and reset the computer so the service engine light no longer came on, and said it was a catalytic converter code and repositioned the power steering hose. I contacted the Assistant Service Manager, Jeff Walker, the next day (6-26) and he stated that they would need it for the whole day. I asked 3 people at the dealership about a loaner vehicle and never received an answer and was completely ignored by all 3, not even a simple NO. They just spoke around the question and went on about something completely different. I made arrangements so they could have the vehicle the whole day on Wednesday, 7-2. I never received a call or email, so I finally called at 4 to find out what was going on. I was told they couldn't fix the catalytic converter and they had to "wait to find a part". It is a Mitsubishi Outlander and they are a Mitsubishi dealer. My local Pep Boys and Advance Auto have 3 each. They also never fixed the rattle from the power steering hose when they had it in the shop for the whole day. I then emailed the owner sean kirby and he passed me on to robert philips. All mr philips was able to do was threaten and bully me, as well as ignoring my questions of when I will get my car fixed under warranty and my mva paperwork and plates. They used EVERY shady sales practice in the book on me, so DON'T let it happen to you!! More