Rensselaer Honda

My visit was just for an oil change. I advised the Service Advisor to not rotate tires because I will have them rotated where I purchased them. The Service advisor was professional and I advised the Service Advisor to not rotate tires because I will have them rotated where I purchased them. The Service advisor was professional and courteous and understood my request. More

The Service Advisor was very attentive to my vehicle service issue as I was best able to describe it. Ultimately, the vehicle issue was resolved satisfactorily and the Service Advisor gave me additiona service issue as I was best able to describe it. Ultimately, the vehicle issue was resolved satisfactorily and the Service Advisor gave me additional advice to avoid a repeat of that issue. More

This was my first visit to Rensselaer Honda for regularly scheduled maintenance. There were two reasons I opted to drive the one hour to this location for this appointment: 1) I had a very good experience wi scheduled maintenance. There were two reasons I opted to drive the one hour to this location for this appointment: 1) I had a very good experience with Rensselaer Honda a couple of years ago when I was traveling through Troy, NY and my car battery died nearby. As it became apparent that AAA wasn't going to get me towed to their facility before closing time, Rensselaer Honda gave me the name of a nearby auto body repair shop that they expected would be willing to come jumpstart my car. The staff at Rensselaer Honda was super helpful, friendly, and professional, leaving a very good impression. 2) They were able to offer me an appointment that fit with my schedule, and the experience at their service center was top notch. Knowledgeable, friendly staff, and a very comfortable waiting area. All repairs were explained thoroughly, and there wasn't a lot of pressure to add on additional services. It might sound crazy, but I'm planning to drive the one hour from my home to Rensselaer Honda for service going forward. More

Rensselaer Honda is a very friendly dealership to purchase a vehicle from. They are helpful and make the car purchasing experience very straightforward and stress free. purchase a vehicle from. They are helpful and make the car purchasing experience very straightforward and stress free. More

The rerouting service calls to a call center is so inefficient. And it’s impossible to navigate if you are a busy working person. However, sales answers their extension and I can get through that way. inefficient. And it’s impossible to navigate if you are a busy working person. However, sales answers their extension and I can get through that way. More

When I brought my car in for detailing, the Check Tire Pressure light came on, and I was happy to get that fixed without having to make a separate trip. Pressure light came on, and I was happy to get that fixed without having to make a separate trip. More

Knowledgeable and friendly staff. They always make you feel comfortable. This is the only place I’ll go for service of my Honda. They always make you feel comfortable. This is the only place I’ll go for service of my Honda. More

The salesperson was knowledgeable and patient although I a bit too much pressure to buy the car. Same with the finance manager. Competent but a little impatient. Ellen, who went over the car's details, was a bit too much pressure to buy the car. Same with the finance manager. Competent but a little impatient. Ellen, who went over the car's details, was superb. I am a multiple Honda purchaser and would have appreciated a bit more patience and deference to my needs. Thanks More

Very streamlined and efficient customer service team. Great waiting area and Christina did an outstanding job explaining everything to me. Great waiting area and Christina did an outstanding job explaining everything to me. More

I like the fact I can get an appointment the same day I call. It's nice that my record there always shows what service is coming up so I can plan financially. call. It's nice that my record there always shows what service is coming up so I can plan financially. More