Reydel Volkswagen of Edison - Service Center

Buy, Learn about, Service a VW @ REYDEL ♪ You won't find another dealership this helpful, professional, & accomodating! We were lucky enough to get a VW in 2008. Whatever we needed or wanted, You won't find another dealership this helpful, professional, & accomodating! We were lucky enough to get a VW in 2008. Whatever we needed or wanted, they made it happen. I love my 07 Passat as much as the day I got it! Reliable, practical,comfortable & economical for any purpose- Groceries, Vacation with BIG dog & luggage, long trips, whichever. My favorite car and the best service dept! More

Very Pleased with Service I had taken my 2009 Jetta Sportwagen TDI into the dealership for routine maintenance and I am very pleased with the service as well as the people in t I had taken my 2009 Jetta Sportwagen TDI into the dealership for routine maintenance and I am very pleased with the service as well as the people in the dealership. They told me exactly what to expect and handled the work in a professional matter. There were no hidden costs or other issues. I would recommend this dealership to a friend. More

I dig this place I originally purchased my GTI at Shrewsbury VW and had it serviced there (nothing against them here at all). However, with my commute into NYC and wit I originally purchased my GTI at Shrewsbury VW and had it serviced there (nothing against them here at all). However, with my commute into NYC and with where my wife works now in Metropark area, I recently started taking my car to Reydel for its services to be done since it is pretty conveniently located for us. This particular time was my 2nd visit on getting my car serviced here and this one was an even better experience than the first. Both times I ended up dealing with a Service Consultant named, Fred. So far, he seems like a straight shooter to me with a good amount of knowledge on VW's. Most importantly, I do not feel like im being told useless things that "should" get done to my car that aren't really needed at all. Especially when I thought my brakes were in need of getting done and he had things checked and confirmed that all was fine as is. You know there are plenty of places out there that would have taken advantage of a situation like that; and I respect that kind of service. Honesty is something hard to find in anyone, nowadays; let alone in an area of service providers. Not to mention, with this 2nd service visit, my car was actually done before I even got into my office in NYC. The Dealership and Service Center are definitely nice on the eyes and also clean to match. Price-wise, I believe they are very fair compared to any other dealership that I've been to; VW or other. All in all, I wish I started taking my car here sooner and would recommend anyone to utilize Reydel's friendly, honest and quick service. More

The service department was friendly and efficient. The price was reasonable and I was in and out of there quickly. I would definitely go back. price was reasonable and I was in and out of there quickly. I would definitely go back. More

Called for service on my Passat. They took me in immediately. The service manager greeted me as soon as I walked in and expedited the process. They offered me a loaner/free rental (even though I did immediately. The service manager greeted me as soon as I walked in and expedited the process. They offered me a loaner/free rental (even though I did not buy a car from them). Also offered shuttle service. Overall a great experience that i appreciate. I will certainly buy my next far from them. Good people and very clean dealership and lounge. More

I had a NIGHTMARE experience dealing with Reydel Volkswagen, and I highly suggest that people AVOID THIS DEALERSHIP AT ALL COSTS. Reydel's lack of competence and integrity run from its service depa Volkswagen, and I highly suggest that people AVOID THIS DEALERSHIP AT ALL COSTS. Reydel's lack of competence and integrity run from its service department all the way to its owner, Jim Reydel. Reydel Volkswagen simply does not care about its customers. My brand new car was damaged in New Jersey, and it was towed to Reydel. I instructed Reydel's service department not to work on my car until I called them back and authorized the work. They disregarded my request and worked on the car without my permission. Reydel's workmanship was so poor, that the car was returned to me in worse condition than when I left it with Reydel. When the car was returned to me, it was scratched and badly damaged. My car had no fuel in it and nearly every single warning light was lit up. Reydel's service department did not even bother to check these issues before returning the car to me. I immediately had to have my car towed to a legitimate Volkswagen dealership where my car remained for several weeks while this legitimate dealership was trying to identity and repair the damage exacerbated by Reydel. I called Reydel to discuss the issue, and the service department lied to me about the work its personnel performed on the car. For instance, Reydel told me that they wiped out my fuel tank with a rag, which I later learned was impossible given that the fuel tank is an enclosed unit. When I spoke to Jim Reydel (who is the owner of the dealership) and explained the problem I had with his service department, he scoffed at me and began shouting at me. He later backed off and changed his tone. He informed me that, due to my trouble, Reydel would pay to have my car detailed. That is all he offered to do. However, he never even sent the check he promised, and ignored my efforts to follow up on the whereabouts of the check. I highly recommend that people avoid Reydel Volkswagen at all costs. More

The service offered is absolute disaster at every step. Brought the car, diagnostics was overpriced, had too wait for two days what other shops do in two hours, and exceptionally unprofessional behavior, t Brought the car, diagnostics was overpriced, had too wait for two days what other shops do in two hours, and exceptionally unprofessional behavior, treating me with high arrogancy level. At the end, these guys even broke my light and wanted me to pay for it. If you can, you should absolutely avoid this place and support some other honest shop. More

I bought a new VW Cabrio in 2000. Figured I'd give the service dept a chance before looking elsewhere. I can't say enough positive things about the entire department. Friendly, courtious, worked with me service dept a chance before looking elsewhere. I can't say enough positive things about the entire department. Friendly, courtious, worked with me on scheduling appointments, etc. I was always greated by name and issues and options were always fully explained and questions answered in terms that I understood. I thougth all dealer service centers were like this until i sold my cabrio and bought a new car (not a vw) and was in for a culture shock at the way i was treated at other service centers and wishing Ken and team could take care of me again. More

We have owned VWs for 30 years and have recently moved. We made an appt. for a recall service with Reydel and arrived at Reydel at 5 min. before opening. We gestured but we were ignored while service empl We made an appt. for a recall service with Reydel and arrived at Reydel at 5 min. before opening. We gestured but we were ignored while service employees chatted and drank coffee. We wrote our request and deposited it with keys; 3 minutes later, a Reydel rep. called us. When we asked how much a 50M mile service would cost we were quoted near $500; we requested the recall service only. When we picked up the car later in the day, no one said hello, no one paid any attedntion to us (when we made the appt., we told them we were looking for a new VW "home"). We picked up the keys and asked to speak to the service mgr. When we complained about the reception we received he said he was sorry we felt that way and dismissed us. Several months later we leased a new VW at Shrewsbury Motors. We asked Shrewsbury how much the same service would have cost and were given a price less than $300. I will tell this story to anyone who will listen. More

We have owned VWs for 30 years and have recently moved. We made an appt. for a recall service with Reydel and arrived at Reydel at 5 min. before opening. We gestured but we were ignored while service empl We made an appt. for a recall service with Reydel and arrived at Reydel at 5 min. before opening. We gestured but we were ignored while service employees chatted and drank coffee. We wrote our request and deposited it with keys; 3 minutes later, a Reydel rep. called us. When we asked how much a 50M mile service would cost we were quoted near $500; we requested the recall service only. When we picked up the car later in the day, no one said hello, no one paid any attedntion to us (when we made the appt., we told them we were looking for a new VW "home"). We picked up the keys and asked to speak to the service mgr. When we complained about the reception we received he said he was sorry we felt that way and dismissed us. Several months later we leased a new VW at Shrewsbury Motors. We asked Shrewsbury how much the same service would have cost and were given a price less than $300. I will tell this story to anyone who will listen. More