We bought our 2018 SEL Premium Tiguan on Sep 2017 from ReydelVW. It was a great experience and worked with John. Smooth transaction, no flip flopping, 30 minutes negotiation before we agreed on a price. Almost a year later, different story.
When we bought the Tiguan, at the time we didn't know we were pregnant and in addition to that, we didn't know we were going to have twins. We welcomed them in May 2018. At that point, we thought we can make it work with the Tiguan but we have a big family and needed those extra 3 seats. Hence, I started looking to see if we can get the Atlas.
ReydelVW was my choice to go back to, that was a given since they are local and was great to deal with. Previous sales person I dealt with last is no longer there anymore. I a dealt with Sunny. He responded and I told him my issue and story. He advised that I should wait a little longer to trade-in the Tiguan since I will take a hit on the negative equity, which I knew ahead of time since we didn't put money down. However, instances of needing a bigger car kept coming therefore I called him back and told him that I understand about the negative equity and I'll be comfortable to put up as much as $5-6K to cover it, if he can help me with the trade-in and the MSRP of the Atlas SEL-premium to somewhat offset that. He said he will check with his Used car manager and get back to me.
Long story short, he never called or email me back. We ended up getting a great trade-in value and discount on the MSRP for the Atlas SEL-premium at Union Volkswagen in a way we were comfortable with the finances. It was unfortunate since I wanted to develop a relationship with a local dealer but I guess at the end of the day, they are all about business. Too bad since I thought they would cater to the surrounding community since they are so close to where we live. I am also an avid VW fan (currently own 3 of them) and most likely will be purchasing another vehicle in 2020. Hopefully, it will be different the 3rd time around I would still consider their service center as they are great.