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Reynolds Ford Lincoln of Edmond

Oklahoma City, OK

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189 Reviews

600 W Memorial Rd

Oklahoma City, OK

73114

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189 Reviews of Reynolds Ford Lincoln of Edmond

June 23, 2016

Didn't buy from Reynolds, don't expect Reynold to help I didn't buy car from Reynolds and could not get any enthusiastic or meaningful help operating the sync radio. More

by Dl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
A new car salesman, didn't get name, Katie Franklin
Jul 19, 2016 -

Reynolds Ford Lincoln of Edmond responded

"Thank you for your feedback. It took me a few days to respond so I could gather up information to see where things went wrong. I ended up speaking with Katie who is the associate you were working with on this issue. She mentioned that she offered to set up an appointment with our tech to get the system operating correctly, but she was then told you were going to cancel the service. Here at Reynolds we strive on Customers Service and we would be glad to help you. If you still need help, give us a call and we will get you scheduled with our tech. Thank you Mike Parks - GM"

June 06, 2016

Used Ford Flex Ron McFee was a great help in locating a nice used Ford Flex - he made it happen!! The car is very nice and Kat made financing a breeze also. More

by LAF1950
Recommend Dealer
Yes
Employees Worked With
Ron McFee, Kathryn Peckenpaugh
Jun 07, 2016 -

Reynolds Ford Lincoln of Edmond responded

We are glad to hear that Ron and Kat were able to help you find your new Ford Flex! Thank you for your business and for taking the time to fill out this review. We appreciate you. Mike Parks - GM

May 22, 2016

Great Salesman I was helped promptly by Allen Coffee whom I feel is a great salesman. He help me choose the perfect car with the right color and features and show me More

by KDSmith1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
There were a couple of other helpful people and I don't know their name., Norris Evans, Alan Coffee, Kathryn Peckenpaugh
May 23, 2016 -

Reynolds Ford Lincoln of Edmond responded

Thank you for this great review. We are glad to hear that both Allen and Norris were able to help you find the car you wanted and were looking for. We appreciate you and your business. Have a great day. Mike Parks - GM

May 06, 2016

DO NOT BUY A CAR FROM HERE I buy a used 2010 f150, I went in for my first oil change and was told I need new brakes. I bought a extended warranty. Take it in because the navigat More

by Jd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Terry Hermance
May 11, 2016 -

Reynolds Ford Lincoln of Edmond responded

JD, thank you for bringing this to my attention. It is alarming to me to read about your situation, and I would like the opportunity to speak with you more on the matter. Please contact me directly, so I can fully understand the situations you experienced. Customer service is of the utmost importance to us, and I would like the chance to mend your relationship with our dealership. We greatly appreciate your feedback. Best wishes, Ken Hines Fixed Operations Director (405) 321-2411

April 29, 2016

Service on Ford F150 Worst experience I have ever had with a dealer and service provider. Also bought the truck from them. Don't buy or take for service. Do not stand by t More

by pokeshoops
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lois Quintero
May 06, 2016 -

Reynolds Ford Lincoln of Edmond responded

I am at a loss for words to learn of your recent experience. Our employees at all levels take great pride in serving our customers and providing the level of service they expect and deserve. I appreciate your feedback and would very much like to speak to you about your experience and gather more information so that I can get with my team and discuss the situation to learn what happened. You may reach me at (405) 475-9000 Respectfully, Mike Parks (General Manager)

April 25, 2016

Very positive experience! My experience with Reynolds Lincoln was superb. They found the MKT I wanted and made me a deal I couldn't refuse. Lance was great to work with, as w More

by tbnguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norris Evans, Lansing Woolf
Apr 25, 2016 -

Reynolds Ford Lincoln of Edmond responded

Thank you for taking the time to give us your feedback. We are excited to hear that Lance was able to help you find the Lincoln MKT you desired. Our goal is to make our customers happy and we are glad to hear we have succeeded. Thank you for your business and the recommendation. Have a great day. Mike Parks - GM

April 19, 2016

They didn't fix a problem that I told them about. I would not recommend this dealership, because I told them that when I took off sometimes the engine would hesitate and then lurch forward.. I was tol More

by Ray Cochran
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lisa Lasher
Apr 26, 2016 -

Reynolds Ford Lincoln of Edmond responded

Ray, we are sorry your visit to our dealership failed to meet your expectations. Some problems with the technology of today’s vehicle can be hard to diagnose. We’re sorry we apparently didn’t identify and resolve the circumstances you have experienced. I would very much like to discuss this in more detail and set a time for you to come by so we can meet and work to resolve the issue. Respectfully Forrest Reining – Service Manager (405) 475-9000

Apr 28, 2016 -

Reynolds Ford Lincoln of Edmond responded

Ray - I have conducted some investigation into your review comments and we don’t show any record of your visit, could you please supply us with the name, date and vehicle and I will certainly get in touch with you to address your concerns, Forrest Reining

April 14, 2016

Bought a 2016 f150 Place is clean. Sales staff is courteous and kind. Test drive was great and trick is phenomenal. I was taken to a custom accessories shop and was off More

by Hip doc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Lasher, Daniel Warbelton
Apr 15, 2016 -

Reynolds Ford Lincoln of Edmond responded

Thank you for taking the time to fill out this review. We are glad to hear that the atmosphere at our dealership met exactly your needs and our goals we have here in place at Reynolds. We very much look forward to seeing you the future. Mike Parks - GM

April 14, 2016

Painless buying the truck in 2012 was quick and painless, dealing with the service department since then has also been quick and painless, just turned over 4 More

by jackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Lasher, Braydon Ramirez
Apr 15, 2016 -

Reynolds Ford Lincoln of Edmond responded

Jackson, we are glad to hear that you have enjoyed not only working with our sales staff when purchasing your 2012 truck, but we are excited to hear that we have your continued business in our service department. We appreciate you and your business. Thank you for taking the time to fill out this review. Good Luck! Mike Parks - GM

April 03, 2016

Top Notch!awAAQQ Have purchased many vehicles in my lifetime (age 79). The experience at Reynolds Lincoln was by far the best experience I've ever had. From the sal More

by Lon D.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Hermance, Norris Evans, James "Dustin" Rowden, Stephen Vanzant, Lansing Woolf
Apr 04, 2016 -

Reynolds Ford Lincoln of Edmond responded

Lon, from our team here at Reynolds, we truly appreciate you and your business. We work hard to make each experience smooth and hassle free, we are glad to hear we exceeded that goal along with meeting your needs and expectations. Thank you for this great review and know that we are here if you have any questions or if you need an oil change. Enjoy your new Lincoln! Best Wishes Mike Parks - GM