Left my car for a day and a half for an alignment (said they were having "some trouble" and needed more time, but couldn't give me any more info). When I picked it up, the lady at the counter said "You're all good!" and handed me a completely green alignment sheet, even after I asked if there was any issues. After driving it for a bit, I felt something was up with the rear end, but chalked it up to being an older car.
A few weeks later I noticed my right rear tire (brand new) was very worn. Immediately after that, I drove it in the snow for the first time since the alignment, and the back end constantly felt like it was drifting. Called them and they said "All we can do is have it in for another alignment".
After they had a look, they told me the rear end was VERY out of spec, stating "something" had happened (though they couldn't identify what was broken). They then refused to fix the alignment because "the bolts are too rusty and we don't want to break anything." Then they started blaming my lift kit (apparently they can't deal with my two inches of lift, but can align F-150s with 8-inch lifts in them), telling me there "isn't enough camber adjustment in the rear".
I asked them why none of this was brought up the first time around, and all they could say was "something" had caused it to go out of alignment.
I asked for a refund of the original alignment, to help cover the cost of the new rear tires I was going to need, but they declined, stating they "do not warranty alignments"
I asked to speak with a manager and they told me one would call me the next day... no one ever did.
I was told both the first and second alignment sheets would be left in my car, but neither were.
I brought my car to a Mavis and they were able to completely fix the alignment in less than two hours for half the price Rhinebeck Ford charged me. My tires have stopped wearing irregularly, and it now handles perfectly in the snow again.
I didn't ask for much here - just a refund. I wasn't rude, I wasn't unreasonable. It very much seems like a mistake was made somewhere along the line (like, maybe, never actually aligning the rear of my car) and instead of owning up to it and making a return customer, they made poor excuses and lost my respect.
If anyone at RB Ford actually gives a xxxx and reads this, I'd love to hear from you. Give me a shout, my number is in your system.