Rhythm Chrysler Dodge Jeep Ram

Please notify your customers. I made an appointment two weeks in advance to have an oil leaked fixed and to have my brakes checked. I dropped my car off at 7:15 am in the morning. I made an appointment two weeks in advance to have an oil leaked fixed and to have my brakes checked. I dropped my car off at 7:15 am in the morning. When I got there, I told them my check engine light was on. They took me to work around 8:00 am. The driver told me shuttle service ended around 3pm and to call when I needed to be picked up. I called back around 12:30, and they said my car was not ready. I called again around 2:00 for shuttle service to pick me up. They said my car was still not ready. While I was waiting for the shuttle, they called me back at about 2:30 and told me the cost of the oil leak, the battery, the EKG valve (check engine light problem), the oil change, and the recommended tune-up would be about $1400. I asked how long it would take to fix the oil leak. She said 3 hours. I declined service because I had been waiting for about 7 hours They could have told me the cost much earlier. My car was not ready until after 3:00. Then, my car would not start after they gave it back. I had to get a jump. They charged me 109.20 for the diagnosis for the check engine light. I have had that done for free at Advanced Auto. I talked to Gary Dull. He offered to help if I brought my car back to them. He did not specify how he would help. He was very polite and listened. One phone call earlier in the day, and they could have had $1400. I could have rearranged my schedule. It would have been nice if they would have given a courtesy call to give a time frame or to say they were running behind. I was expecting to have something fixed on my car that day considering I had made an appointment. More

Excellant service!!! We have brought 3 cars from this place!! They do everything possible to get you in your car.. thanks for the oil changes!! Highly recommend them for a We have brought 3 cars from this place!! They do everything possible to get you in your car.. thanks for the oil changes!! Highly recommend them for all service needs. More

Disapointed Purchased a Chrylser Sebring in 2007 with free oil changes for life. Called to make a reservation for an oil change and was told I didn't need an app Purchased a Chrylser Sebring in 2007 with free oil changes for life. Called to make a reservation for an oil change and was told I didn't need an appointment. Brought car in today and it took over an hour for an "Express Oil Change" and they tried to charge me full price. NOT A FIVE STAR SERVICE CENTER More

great people we are from Canada and had a scraping sound in front of our new Jeep Trail Hawk we pulled in and were immediately greeted and they had our Jeep on the we are from Canada and had a scraping sound in front of our new Jeep Trail Hawk we pulled in and were immediately greeted and they had our Jeep on the rack found the problem fixed it and did not even charge obviously Bob you have chosen your staff well. Kudos to the service mgr Russ & Rose British Columbia Canada More

These Folks were Great To Work with. Everyone treated my family and myself very kindly and with great hospitality. Diana K. Communicated with me on the internet and phone. Once I went Everyone treated my family and myself very kindly and with great hospitality. Diana K. Communicated with me on the internet and phone. Once I went to look at trucks, met Teisha K. And She Was The Kindest Most Hospitable Person, I have met. She kept it strait, and no haggle. She Was very knowledgeable about the vehicles I looked at and The One I drove home. Made My Experince There The Best. Thanks To The Whole Team at Bob Frensley Chrysler Jeep Dodge Ram. More

Purchase of 2017 charger My salesman did a great job. I was very pleased with the whole process until I got to finance department. The guy was borderline rude when I refused t My salesman did a great job. I was very pleased with the whole process until I got to finance department. The guy was borderline rude when I refused the extended warranty and after it was all said and done. He didn't even offer a handshake. Maybe I'm old fashioned but I happen to think ending a deal with a handshake is just good honest customer service. This will make me look elsewhere with my next purchase. More

Vehicle Assistance Thank you to Cameron who saw my daughter on the side of the freeway with a flat tire, and stopped to offer assistance! Not only did he get her going a Thank you to Cameron who saw my daughter on the side of the freeway with a flat tire, and stopped to offer assistance! Not only did he get her going again, but asked her to please follow him to the dealership so he could tighten the lug nuts!! Above and beyond obviously means something to Cameron and the Bob Frensley team! Sincerely, Jennifer Dougherty More

My new truck Me.Diana and Wayne Lemay was great they got into a great truck They actually kept me from wasting money things I didn't need it was the best experie Me.Diana and Wayne Lemay was great they got into a great truck They actually kept me from wasting money things I didn't need it was the best experience buying a vehicle that I have ever had . I LOVE MY NEW TRUCK More

They don't know product at all! We wnt there to buy a truck. The sales man has been there 8 years yet he couldn't tell us about over.half the features on a end of year model. Then We wnt there to buy a truck. The sales man has been there 8 years yet he couldn't tell us about over.half the features on a end of year model. Then he gave us the wrong warranty information over and over.....gets worse.....Then he gave us wrong interest rate and payment. He was actually financing us for an extra year, but telling us we were financing for less. Oh....and the big posted sale price in the window...not true....all of a sudden, with no disclaimer on tag....the price jumps up because we don't qualify for a loyal rebate and another rebate they didn't offer. We discovered this by doing our math and checking with another dealer. It is ashame because we were ready to buy ....loved the truck and wanted to deal with a family run business. Oh well.... More

Poor customer focus Generally, sales staff is very friendly and accommodating, and attentive, they are comfortable to be around. In that regard, they get high scores, Generally, sales staff is very friendly and accommodating, and attentive, they are comfortable to be around. In that regard, they get high scores, but that is the highlight of my experience. They don't know their products very well, and the sales manager has little initiative or motivation to provide information in a timely manner. As we got close to agreeing on a sale price, I had an additional option I wanted to include, and I did not understand the "Uconnect" option and pricing that was included in the purchase. The sales manager said he got his option pricing exclusively from the Parts Dept., and because it was closed, he was unable to find out about the price of the option I wanted. He also gave me his Unconnect understanding and experience which was at best, an incomplete understanding. He said it would be the next day before they could answer my questions, and the fact that the current incentives and financing options ended today did not remotely spark his interest to try to answers my questions today. Instead, he went on to tell me what he could not do, and how he doesn't even have control over his inventory order. I don't know the reason for lack of initiative or motivation, but he let me leave before any attempt to address my concerns or to answer my remaining questions. I couldn't believe the lack of initiative and the poor customer focus. What was really disappointing is that when I went online that night at home, within 1/2 hr., after some web-searches and a single phone conversation, I was able to get the information needed. I can't believe that professionals doing this for a living were incapable of or unwilling to help me get the information I needed to make the final decision to buy their car. Bottom line, because of his lack of initiative and customer focus, I did not get a new car, they didn't make a sale, and I will never again darken the door of their show room. The incentives and special financing ended to my loss, but that's no sweat off the sales manager's hide. Go there at your own risk. More