Ricart Used Car Factory

Respectful, Helpful, and Honest We were greeted immediately and treated with respect during our entire visit to Ricart. Thomas Thornton went out of his way to make our family feel co We were greeted immediately and treated with respect during our entire visit to Ricart. Thomas Thornton went out of his way to make our family feel comfortable with no pressure and gave us all the time we needed to make an informed decision. Thank you! More

Easy process and reasonable representatives I've purchased other vehicles at Ricart before, and this was the easiest process so far. I came in with all of the items I was expected to have and wi I've purchased other vehicles at Ricart before, and this was the easiest process so far. I came in with all of the items I was expected to have and with a target price I was willing to pay for the vehicle payments. Matt worked hard to get my target financing needs achieved, and Brian was great to work with to begin and the finalize the process with. They were both gentlemen that I would be happy to recommend to friends looking for their next vehicle. More

Very fast and easy We started are pre-approved credit online and I around 12 and I had my car home by 8 pm. I even live 2 hours away. Very fast and friendly people and h We started are pre-approved credit online and I around 12 and I had my car home by 8 pm. I even live 2 hours away. Very fast and friendly people and helped us and was by our side every step of the way More

Painless Mark Williams & Ryan Combs are awesome customer service representatives! Thye gave me answers when I asked questions. Finance office made fast work Mark Williams & Ryan Combs are awesome customer service representatives! Thye gave me answers when I asked questions. Finance office made fast work to close deal. Time I arrived at the dealership found car, looked over car well, test drive, deal closeing. Total time 1 hour 40 minutes. Ryan Combs was first contact I inquired with about car I had purchased . Ryan was outstanding very helpful . Mark William's was there the day I returned to purchase very personable. I am a return customer to ricart used cars. First experience was not as great did not care for attitudes of the staff. However the car I purchased was outstanding. I took a chance came back found a good bunch of people staffed at ricart bought an even better car that I am confident I will have many years of trouble free service. More

Ask for Sean Mcdonald! Ricart Automotive 4255 S Hamilton Rd Columbus, OH 43125 Sean McDonald has time and time again made every encounter and experience I have had at Ricart Automotive 4255 S Hamilton Rd Columbus, OH 43125 Sean McDonald has time and time again made every encounter and experience I have had at Ricart be stress free and enjoyable. I first met him in November of 2017 when I accompanied a family member that was purchasing a car and offering a trade in. They were less than pleasant with Mr. Sean in their attempt to "haggle/negotiate" regarding their trade in and the price of the car they were purchasing. Sean did not flinch! He remained professional, sweet and patient from beginning to end. I was so impressed with his dealings with her that I vowed to return to Ricart when it was time for me to buy a car. Amazing first impression and he single handedly changed my perception of a car salesman. A year later (10/27/18) I returned to purchase my new car from Ricart and requested Mr. Sean. He (again), was delightful and made the transaction smooth and fast. I left thrilled with my decision and pep in my step. Sadly, less than 60 days later I was in a hit-and-run accident where my new car was totaled. I was physically and financially hurt by the accident. I called Ricart and requested Mr. Sean again. He was empathetic and very informative. When I came back to buy another car 1/19/19 not only had he pulled the list of cars that I had inquired about online, but had several of my picks pulled around with the keys in them running (heat on) so I'd be comfortable in the cold weather for the test drive! What in the world??!! First class service right there. In the freezing cold, he then helped me empty the Enterprise rent-a-car and load my new car, then drove with me to return the rent-a-car. I wanted to hug that sweet man. Again, I left Ricart smiling. I will recommend him and Ricart to anyone I hear speak of their need for a car. You guys have made a wonderful decision hiring that young man. Keep up the good work Pumpkin! More

Very satisfied. If you are looking to buy a vehicle, definitely Ricart is a place to take in consideration. A huge variety of vehicles is a big help to make a right d If you are looking to buy a vehicle, definitely Ricart is a place to take in consideration. A huge variety of vehicles is a big help to make a right decision. Friendly and helpful staff make more easy the experience of buying a new vehicle. More

Great experience We live an hour from Ricart but worth the drive. We found the perfect vehicle for us and got a great deal! The sales people were awesome. Dibian was v We live an hour from Ricart but worth the drive. We found the perfect vehicle for us and got a great deal! The sales people were awesome. Dibian was very knowledgeable and attentive to our needs. They made sure we received the best interest rate. Cass made the mundane financial paperwork signing fun and easy. Would definitely recommend this dealership! More

Amazing experience! We were greeted before getting to the door and was helped every step of the way. Everyone was so helpful and friendly. Charity went above and beyond t We were greeted before getting to the door and was helped every step of the way. Everyone was so helpful and friendly. Charity went above and beyond to help me find a car. Even though they did not have a couple of the cars that I seen online in stock the experience was amazing. They worked with me and made sure I had everything I wanted in a car and my payments were where I want them to be. Literally the best car dearship I have ever been to. More

Daily driver Good evening, I only spent one hour in this dealership, but I spent thirty minutes completing this survey. Perhaps, they can provide me more snack Good evening, I only spent one hour in this dealership, but I spent thirty minutes completing this survey. Perhaps, they can provide me more snacks. More

Worst Car Buying Experience I Have Ever Had For five years I have been buying vehicles for my company and by far this has been the worst car buying experience I have ever had. This is kind o For five years I have been buying vehicles for my company and by far this has been the worst car buying experience I have ever had. This is kind of lengthy so I wanted to mention at the beginning of my review that Ricart has ridiculous hold times and every time I would call I would get bounced around for 3-5 minutes before I actually got to speak to someone. I called on 1/2 and spoke to Colton. I expressed interest in buying a 2016 Malibu. I told him I will pay by check or wire transfer, which ever is easier for him. He emails me the purchase agreement. I call back the next day to start the process and he is off work. Spoke to who I thought was Scotty (it turns out they do not have anyone there by that name) and he tells me to call back when Colton is there. I call back on Friday 1/4 and spoke to Hannah. She was very nice and cordial and said that there was no record of me calling in on Thursday. Told her what was going on and she said she would FedEx the documents for me to sign. Monday 1/7 comes and goes and the documents were never delivered. Called back on Tuesday 1/8 and Hannah was off. Spoke to Nate who is not the friendliest guy and he acted put out the whole time. Told him I was ready to buy, just needed Ricart's bank info and the documents. Never heard back so I call back on 1/9. Nate gives me wrong bank routing number and still no documents. Called back and spoke to Cody who told me he would send bank info. Never got it. Luckily, I have a smart CFO who was able to find the correct routing number for Ricart's bank. Funds were transferred that day. Call back on 1/10 to confirm they received the funds and to see when the Malibu could be picked up. I was transferred (no lie) 10 times! All I wanted to do was to speak to someone who could confirm they received the funds. Finally spoke to Lorenzo who was to confirm they received the funds. Received dealer documents on 1/14, signed and return via UPS same day. Two days later Colton confirms they received the documents (its a one day transit) but still have more documents they want me to sign. I have never seen a dealership with so much disfunction and lack of interest in selling a vehicle. You would think when someone calls and says they are ready to buy with cash in hand the dealership would jump on it. It should not take more than two weeks to purchase a vehicle that is sitting on the lot. If it were not for the convenience of location to our Columbus shop I would have nixed this deal after dealing with them for two days. More