Ricart Used Car Factory

Great customer service I started off by going to a competitors lot. Boy that was a mistake. I was not greeted by anyone and had to pull teeth to get a salesperson. I showed I started off by going to a competitors lot. Boy that was a mistake. I was not greeted by anyone and had to pull teeth to get a salesperson. I showed them the truck I wanted to test drive. After 25 minutes of standing around I finally left and decided to go to Ricart. Completely different experience. Shawn Cottrill immediately met my family and tried to direct us to whoever we were there to meet. After explaining to him our recent experience he walked with me for about an hour while I decided what vehicle I wanted to test out. I’m normally that guy that points at what I want, buy it and I’m on my way home. I hate shopping. But I really couldn’t decide because of the huge selection. I finally made my decision and made the deal.He made the paperwork process as painless as possible, even when my better half was not being so nice because of all the time it took me to find my truck. All in all I would tell everyone to come in to Ricart. This is the second vehicle we’ve purchased from them recently. My wife picked up a 2017 Explorer a few months back and loves it. She’s not an easy person to deal with and she had a good experience both times. So don’t bother wasting your time anywhere else. Make your wife happy and go to Ricart. More

Excellent Great experience came looking a new vehicle. No wait, they help me right away. Really recommend working with Lorenzo great customer services helps you Great experience came looking a new vehicle. No wait, they help me right away. Really recommend working with Lorenzo great customer services helps you pick the best car that fit you. More

Best deal within 150 miles!! I? started looking for a vehicle approximately 3-4 weeks ago and looked all over our hometown and just couldn’t find anything. As soon as I? called Ri I? started looking for a vehicle approximately 3-4 weeks ago and looked all over our hometown and just couldn’t find anything. As soon as I? called Ricart I? knew I’d found the perfect car, within my price range and an additional warranty. Nate and his supervisor did an amazing job at getting me in a vehicle all within 24-48 hours. I? drove over 2 hours just to pick up the car and it was well worth it!! Will definitely recommend this dealership to everyone I? know!! More

Great customer service Nathan was very friendly and helped tremendously with my purchase. This was a quick and pain free process. I love the car!!!!!! Thank you! :). Nathan was very friendly and helped tremendously with my purchase. This was a quick and pain free process. I love the car!!!!!! Thank you! :). -T More

Great Experience We had a great experience at Ricart. The sales staff were very friendly and knowledgeable. :) George took a lot of time to go over a few vehicles with We had a great experience at Ricart. The sales staff were very friendly and knowledgeable. :) George took a lot of time to go over a few vehicles with us and to make sure we got what we wanted. More

Dibian was great!! Great respectful salesman! I will for sure come back and see Dibian in the future! And I will recommend everyone who is looking for a vehicle to go an Great respectful salesman! I will for sure come back and see Dibian in the future! And I will recommend everyone who is looking for a vehicle to go and see Dibian! He was very helpful and great to talk to! More

Excellent Service! Had a great experience with helpful people that made my first car buying trip very easy. Also, with the best prices and had just what I was looking fo Had a great experience with helpful people that made my first car buying trip very easy. Also, with the best prices and had just what I was looking for. Very satisfied and I highly recommend! More

Rude people While trying to help my son who is getting back on his feet after a disastrous year by co-signing for a loan, I was not able to reconnect with or hear While trying to help my son who is getting back on his feet after a disastrous year by co-signing for a loan, I was not able to reconnect with or hear from the manager who said he would call me back in 30 to 45 minutes. I understand being busy, but a phone call to inform takes 1 minute. When I called much later and was put in contact with Tim in finance, I was spoken to in a very curt manner and extremely rude fashion. It was almost as though he were scolding me. That makes me want to never step foot on that property again. In the years we've lived in central Ohio I have purchased 3 new cars from Ricart, and no one else. I know 3 cars over 25 years is nothing to you due to the size of your operation, but it is to me. Maybe you are just to big for the good of my generation. Still have not heard back from Brandon. Being blown off is not stting well with me. That can go in two directions. More

Excellent no pressure service We went to your dealership to view one of you advertised specials and decided against that vehicle however we dealt with no pressure to purchase, just We went to your dealership to view one of you advertised specials and decided against that vehicle however we dealt with no pressure to purchase, just a salesman who was willing to take as much time as needed to show us anything that may have our interest. We actually probably spent 4 hours or better of Andrews time and actually left without the vehicle. We went home and I did some homework and decided we'd try to be up there Sunday when they opened in hopes of buyer that car. We also decided to take our daughter with us to see if anything has her interest. She fell in love with a very low mileage Dodge Charger AWD. We ended up leaving with two great deals. We also were not pressured into the after sales. We did purchase some protection which I normally don't do but found the deal to be more than fair for the coverage. Our finance gentleman was a hoot, pleasure to deal with. WE COULD NOT HAVE HAD A BETTER EXPERIENCE!!... We have bought from Steve Hollsinger fro many years and he's in a different department. We are more than please with the way Andrew handled himself as well as the way we were treated. THANK YOU ALL SO MUCH!! More

Ricart had the car I wanted at a reasonable price. I had called about this particular car (Honda Accord with manual gearbox) a week earlier, but it was being inspected and serviced. My wife and I drov I had called about this particular car (Honda Accord with manual gearbox) a week earlier, but it was being inspected and serviced. My wife and I drove to Ricart after noon today and met with John Thornton. John was friendly, professional, and very helpful. We're in our Seventies, but still prefer 3-pedal cars. John checked his entire inventory to see what else might be available. We settled on the Honda, wrote them a check, and drove off with the Accord. More