Ricart Used Car Factory

where dreams come true We are so happy to be writing this review. Our 2005 Subaru Outback took a turn down the road of “not worth it to repair” and our hearts sank. We loved We are so happy to be writing this review. Our 2005 Subaru Outback took a turn down the road of “not worth it to repair” and our hearts sank. We loved our car. After much thought, we decided our young credit could really use the boost from purchasing from a dealership with financing…great. With every stereotype in mind, we went into our first dealership (Dublin Subaru) with our guards up. Wayne told us all about himself, but an hour later he finally made it clear that he couldn’t do anything for us… even though we gave him all our needs and budgets at the very beginning. WASTE OF TIME! So, we took our preapproval next door to Dennis Hyundai. There we met Scott. Scott has a lot of lines he likes to use. He couldn’t replace our Subaru in our price range, but said he’d never lose a sale over price…funny, because we left… and came back two days later (even though nobody returned our phone calls). We had found a car they had listed online, and if we were changing our minds from Subaru, this was the car we wanted: 2013 Hyundai Elantra Limited. This baby came with a clean air cabin ionizer, which would really help my fiancée with her medical problems! Everything we loved about our Subaru was in this car plus more. So, there we were in that stupid store. We talked to Adam, who said he was miffed about the no call backs, since he was the Service Manager. Adam brought Scott out, and Scott said he tried to call us back but couldn’t figure out how to use his cell phone or desk phone; very odd lie. Not feeling so good about this. Push push push, and then it just became so comical that they were having this REALLY hard time working with us, so we left… even thought they’d never lose a sale over price…again. Home we went to get back on the internet. TA-DA!! (Trumpets playing) RICART HAS 2!!!!!! So, we called, asked if we could come see them, Greg Roytman said YEA!!! So we set our schedule for the next day, Sunday at noon. We received a call five minutes before leaving for the dealership; they were excited for us to come meet them! Pulling onto that mega lot is an experience! We pulled in and their concierge service was awesome. We were barely out of our cars before we were assisted, not accosted, by a Ricart team member. We told him we were there to talk to Kyle, and he took us right to him. Kyle Willis was a very calm, clear speaking, patient, and professional man. He was efficient through every step of the process while making sure to not rush us or leave questions unanswered… THANK YOU KYLE!!!!! He took us on our test drive and just gave a few bits of information, but he could tell we had done our research. When we got back, we got to meet John Thornton. We were so nervous at this point, being that we felt we were up against a wall with little to no options at the other places. Boy, were we wrong! John was absolutely transparent. He said” lay it out for me”, we did. We had a very honest conversation with him, where he spelled out a lot of behind-the-scenes information we didn’t know. He told us our plan was too much work for us and asked if we’d be willing to let him play around with financing options for us (which were pretty much unlimited) so we could get what we wanted for the price we wanted…. Umm yeah John! This guy is THE professional. We sat chewing our nails, waiting for dreaded bad news, but it never came. John emerged with his papers in hand, “alright guys, I’ve got good news!” He very simply spelled it all out for us, gave us MORE options (with no bias included), then reassured our decision, giving us credit advice on top of that. All of this, and were still in our “impossible” budget. My fiancée started crying she was so happy. In a nutshell, my experience at Ricart buying a used car was respectful, professional, efficient, friendly, reassuring, and safe. I can’t see myself ever going anywhere else. More

A very unfortunate experience !!! I went to the dealership interested in purchasing a specific year of used vehicle to replace a vehicle whose lase was about to expire. First problem: I went to the dealership interested in purchasing a specific year of used vehicle to replace a vehicle whose lase was about to expire. First problem: the sales rep who was only on the job for 2 months attempted to steer me to a higher priced newer vehicle in spite of what I repeatedly told him...not within the budget.Sales Supervisor, Thomas Rodney then took over and much to my surprise the first thing he tried to do was get me to make the lease vehicle a part of a purchase. He claimed to be doing me a favor by proposing I pay a reduced sum of $ 1000 along with the vehicle to cover the lease end fee, final lease payment and replace 2 new tires he claimed were needed and that we would have to pay to the Lessor. Over 3 hours later I was able to escape and go home without buying a vehicle. I never heard from the sale rep nor Rodney after that. When the leased vehicle was turned in there was no extra charge for the tires and there was not another monthly payment due. I feel that this was a classic instance where the sales people a.) did not listen to the customer as to what he wanted; and b.) attempted to take significant financial advantage of the customer in a less than straightforward manner. I will never return to Ricart nor will I recommend the dealership to a anyone. More

Bad Experience I purchased a vehicle from them. Later I was going to purchase another vehicle there, I found a couple online a liked so I called and called and calle I purchased a vehicle from them. Later I was going to purchase another vehicle there, I found a couple online a liked so I called and called and called, NEVER no return calls from them, every time I would call I would have to talk to someone different and was suppose to get a call back.. They are all liar's and xxx holes. They will NEVER get my service or my family and friends ever again... Just be careful and shop around. More

Great servie and a very patient salesman :) My salesman was Chase George - he was great! I swear I walked the ENTIRE used car lot! And drove several cars. I kept coming back to the Rav4 - and My salesman was Chase George - he was great! I swear I walked the ENTIRE used car lot! And drove several cars. I kept coming back to the Rav4 - and finally I drove it! I love this vehicle and am so happy with this purchase! Tahnk you to everyone at Ricart for making it a fast and painless cycle! More