Ricart Used Car Factory

Ask for Gina in Used Sales We came looking for a car we found on CarFax, but it was sold. Gina helped us find a very similar model, compare options in the price range we were in We came looking for a car we found on CarFax, but it was sold. Gina helped us find a very similar model, compare options in the price range we were interested in, and hiked the newly paved lot in the heat of the summer with us. She was courteous and professional towards us and our kids, treating them like people instead of patronizing them (like we've experienced from other sales people.) We would recommend Gina to friends and family. More

quick and easy. very satisfied. This is my 4th purchase at this dealership. I'm very satisfied with the service I've received. It's always been fast and easy. This is my 4th purchase at this dealership. I'm very satisfied with the service I've received. It's always been fast and easy. More

Always a great experience!! We always come to Ricart for our cars, and we are always helped by very friendly associates. John and Ryon made sure we knew what was going on at all We always come to Ricart for our cars, and we are always helped by very friendly associates. John and Ryon made sure we knew what was going on at all times, and made sure we got the best deal possible. More

HUGE positives outweigh the minute negatives Overall, our experience was pleasant. We went in, got the car we wanted, and paid less overall for it! Good job Ricart! Thanks Steve Walker! Overall, our experience was pleasant. We went in, got the car we wanted, and paid less overall for it! Good job Ricart! Thanks Steve Walker! More

Restored my hope Ricart showed me that with patience and effort car ownership is very possible!! I had my grandparents come with me thinking that I would need a co sig Ricart showed me that with patience and effort car ownership is very possible!! I had my grandparents come with me thinking that I would need a co signer because I was in the process of repairing my credit. I was so surprised when I met Andrew and we did the paperwork and I actually found out through the help of the Ricart finance department that I didn't need a co signer and that I even received bank finance. I was also able to still get the car I originally selected. Andrew was very patient during this process and was so informative. I had never had such a great experience shopping unless it was for shoes. I am so happy with the entire experience from start to finish! I love my Dodge Caliber and will return to Ricart when I am ready for another car purchase!! Thanks Andrew and the entire Ricart team More

Rafael Morales was great salesman Great working with Rafael! he was awesome in assisting me and had a great attitude and personality, one of his supervisors is not getting the same com Great working with Rafael! he was awesome in assisting me and had a great attitude and personality, one of his supervisors is not getting the same compliments as Rafael, his supervisor was rude, but his supervisor the day of the purchase- Brandon Haywood was also very nice with great attitude! More

best experience buying a car with Nate Lewis!!! So thankful we worked with Nate Lewis...he made our experience the best. He treated us with respect, answered all of our questions and was more than p So thankful we worked with Nate Lewis...he made our experience the best. He treated us with respect, answered all of our questions and was more than patient. I dreaded going to the car dealership because I thought it was going to be very stressful and uncomfortable. It wasn't that way at all!!! Nate made the experience enjoyable and I'd recommend him to anyone looking to buy. Drew in finance was excellent also and we were thankful to work with him too. We will definitely be back to Ricart looking for Nate in a few years when we need another vehicle! More

Buying my car! Scott made my experience one of the best. I really appreciate everything he did for me, and helping me get the car that I wanted. Scott made my experience one of the best. I really appreciate everything he did for me, and helping me get the car that I wanted. More

They don't care about the consumer I bought a car and the next day went to my salesman with a issues. He said call Ricart Ford service on monday. Called them on Monday and told them wh I bought a car and the next day went to my salesman with a issues. He said call Ricart Ford service on monday. Called them on Monday and told them what my car was doing and they gave me a transmission service appointment for late September. With no explanation at all. I asked if someone could just look at it. I don't want to wait until September. She said sure just bring it by. Well after my 2nd trip there I was still told that nobody could look at it again. I wasn't taking no for an answer or I wasn't leaving with a car that I got 6 days ago that there is something wrong with it. So I go to my salesman and he asked me what was wrong, he said I'm helping 2 customers right now let me get a manager for you. So he comes down and again I explain the run around and car problems the whole 6 days I have had it. I said I'm not leaving with a car that doesn't run right, that you need to put me into something else. He said well it doesn't work that way. If you want to trade in your car and purchase a brand new car, we can work with you. Well if I could have afforded a brand new car I wouldn't have went to the used car factory. So he said he would make a call to service and get someone to look at my car. So I was sent back to the service department and this is the 5th person today I have talked to. I had to explain again what the car is doing. And finally I get a partial explanation as to why I have an appointment in September. It wasn't until I did my own research did I discover that I was sold a car that Ford knew there was a transmission issue. Well Ricart is a Ford dealer. They should have known. But do you think I was told anything about this transmission issue before or during my purchase time. No and that is a scam to me. That car should have been fixed before they sold it. Or at least explained to me there is s recall on the automatic clutch system. The dealership didn't have any concerns for me as a customer that I was sold a lemon. They were just glad to get that car off the lot. More

OK experience The process of buying a car is long and stressful. This time was no different. My salesman was Branson Stinson. He was newer to Ricart and needed a l The process of buying a car is long and stressful. This time was no different. My salesman was Branson Stinson. He was newer to Ricart and needed a little assistance when answering a few questions. Some I thought should have been common knowledge for his position. Others I'm glad he received advice. He was helpful and pleasant to work with. I do think he could have made a little more effort after the sale. I called a few times without a response and would have to call back. I understand Ricart is known for volume but after you leave the lot, I would think there would be more follow ups with customers. My largest issues have come after the sale. I purchased the Pro-tech protection for my vehicle. DO NOT BUY! The plan was to have the vehicle cleaned 'thoroughly' then the Pro-tech installed. The vehicle wasn't cleaned at all. And for obvious reasons, I don't know if the Pro-tech was even put on. Then when I called about it, they were to redo it with another thorough cleaning. The cleaning was adequate but no detailing. Very disappointed for something that costs a lot of money. My vehicle also had leaking struts and a broken steering column. Both were fixed free of charge, but my vehicle was motor trend certified. So what are they checking when they certify these vehicles? Mandi in the service department has been very helpful and understanding. She has been the only positive about Ricart so far. More