Ricart Used Car Factory

Great Experience I was met with a courteous attitude and walked out with the car I wanted. Everyone was very polite and helpful and wanted to make my experience great I was met with a courteous attitude and walked out with the car I wanted. Everyone was very polite and helpful and wanted to make my experience great. More

Excellent Customer Service From the moment we stepped onto the lot, we were greeted with a smile and a welcome. We would hesitate to call Roy a salesperson, because he was more From the moment we stepped onto the lot, we were greeted with a smile and a welcome. We would hesitate to call Roy a salesperson, because he was more like a helpperson. Anything we wanted to look at, from trucks to cars, Roy was willing to answer all of our questions and answer them with accuracy. We would recommend Ricart to everyone looking to buy a vehicle. More

Frustrated When you get to the finance part of your visit read everything we walked out after 7 hours owing more than we thought because of added charges like th When you get to the finance part of your visit read everything we walked out after 7 hours owing more than we thought because of added charges like the Ricart rewards program which you pay $300.00 for. Not very rewarding. And the Extended warranty which was not explained that there were 4 tiers and they were giving us the most expensive instead of letting us choose. Then we thought that the dent repair and key replacement were part of warranty. Nope yet 2 more charges. Read Everything no matter how tired you are. More

First Time Buyer I had a great experience with Ricart. I was nervous going because I did not have any credit history and my bank would not approve me for an auto loan I had a great experience with Ricart. I was nervous going because I did not have any credit history and my bank would not approve me for an auto loan. Shawn helped me get the car I wanted as well as a loan from a well known bank. I felt all the employees I came in contact with were knowledgeable and listened to my needs and concerns. I would recommend going to Ricart. More

Garage Hog! I had an older CRV and it was too big for my garage. I was met with a smile, my salesman Dustin Warthman. He was great, Dustin answered all my questio I had an older CRV and it was too big for my garage. I was met with a smile, my salesman Dustin Warthman. He was great, Dustin answered all my questions and he knew where the car i wanted to see was on the lot. I went to Ricart with negative equity and I walked out with a vehicle that fit my budget and is much more reliable. He did not inflict high pressure sales and worked with me in finding the one for me. Thanks Dustin!! I will definitely go back and buy another vehicle from them! More

To recommend Roy Duffy Roy Duffy, greeted us with a smile and was extra kind and helpful all through the buying process. He went the extra mile to help us and answer all qu Roy Duffy, greeted us with a smile and was extra kind and helpful all through the buying process. He went the extra mile to help us and answer all questions. More

Amazing customer service and incredible value I was diligent in my own research and walked in to the dealership knowing the exact car I wanted and all the details on it. To my initial disappointme I was diligent in my own research and walked in to the dealership knowing the exact car I wanted and all the details on it. To my initial disappointment, the car I wanted to purchase was out for detailing and not available to view or test drive. Korey was excellent in offering up a secondary option after vey carefully asking questions about what I liked about the 'dream car' I saw online. Korey was not pushy at all and also gave me options for getting the details I wanted added to the car that was available. Korey was a great sport as he sat in the back seat between 2 booster seats while my entire family joined us for a test drive. Upon our return we also got to meet with Thomas, Korey's boss who was diligent in talking through options and giving us pricing on add-ons. The value of the vehicle along with all of the warranties and Motortrend qualifications made the vehicle easy to sell, but the high quality customer service (to my entire family!) made it comfortable for me to purchase. More

Good job Russ Russ Donahue was super courteous and professional, he made my car buying experience easy. we are excited about our future adventures in our new mini v Russ Donahue was super courteous and professional, he made my car buying experience easy. we are excited about our future adventures in our new mini van. we got a much better rate and warranty by going to ricart More

Very good experience--not high pressured at all The rep that work with us was extremely helpful, seemed honest and easy to talk with. Biggest reason acted like he was really interested in helping The rep that work with us was extremely helpful, seemed honest and easy to talk with. Biggest reason acted like he was really interested in helping us purchased the best car for our budget. Did not pressure us into making a purchase. He even came in on his day off to take care of us. More

horrible customer service went two times to test drive a truck and both times they couldn't find the keys, then I get told they have them there the next day. The salesperson te went two times to test drive a truck and both times they couldn't find the keys, then I get told they have them there the next day. The salesperson texted me on the phone told me they had the keys, we talked about a price, I told him I'd be there at 730 to buy the car. 20 minutes later he texts me and tells me somebody else sold the car. they don't give a crap what you have invested in time or energy driving out there, all they care about is money. I wouldn't even give them one star if I had the ability to give them zero.. they are in contact with me all afternoon about the car and they knew I'd be there at a specific time to buy it and they sold it to the first person that walked in there nevermind all the back and forth we were doing. horrible horrible horrible horrible customer service. and when you called speak to a manager about said interaction all he says is well sir sorry we're not allowed to hold vehicles. then why tell me its okay to come in at 730 to buy it if you're not going to hold it. all they care about is cash they don't care about anybody else..Korey was nice..He did what he cud, then reverted to scripted sentences they have to use when customers are upset... They must use these sentences a lot... More