Ricart Used Car Factory

Good car, good sales person Jesse was a great sales person. Actual car buying process went smoothly, got the car I wanted at a reasonable price. Financing, however was not so smo Jesse was a great sales person. Actual car buying process went smoothly, got the car I wanted at a reasonable price. Financing, however was not so smooth. Was pressured to buy extended warranties I didn't want and mislead about what I was getting/price. Now its a stuggle to cancel those unwanted contracts. More

great car, decent service, took way too long The car was exactly what I was looking for. We had a pretty standard transaction--I knew exactly what car I wanted, good credit, clean trade, etc. To The car was exactly what I was looking for. We had a pretty standard transaction--I knew exactly what car I wanted, good credit, clean trade, etc. Total process took more than 5 hours. I'd have a hard time recommending it for that reason. More

Best Price Bought a 2010 F150 had a great salesman accessories sales was excellent to work with financing was easy and honest. Love the options we were given. Ex Bought a 2010 F150 had a great salesman accessories sales was excellent to work with financing was easy and honest. Love the options we were given. Excellent experience wonderful sale man. More

bait & switched Fiance bought a car last week. Salesman told us tax was included in the price discussed...then when we did the paperwork not only did they charge us t Fiance bought a car last week. Salesman told us tax was included in the price discussed...then when we did the paperwork not only did they charge us tax on top of the agreed priçe but they also charged us full price for add ons that we had negotiated a lower price on. And it took us 4 hrs even though we knew what we wanted when we went in. Literally the stereotypic used car salesman experience. Disgusting in this day and age. More

Worst mistake ever!!! i purchased a 08 used car from car lot paid cash in full, as soon as i drove off lot and got on the highway i realized cruise control did not work, so i purchased a 08 used car from car lot paid cash in full, as soon as i drove off lot and got on the highway i realized cruise control did not work, so i got up next day and called them regarding this issue, then i took it to be serviced and the service manager contacted me after they look at my car and told me they will not fix the issues with the car because it is not a safety issue and the warranty only covers the car if it causes a safety issue. No where in the warranty contract does it state that they will only fix the car at their expense unless it is a safety issue. My problem is if there is a problem with the car then is should be fixed per warranty and i am very dissatisfied with the service i have received and will NEVER purchase a car from Ricart ever again. BAD BUSINESS!!! More

Another Great Ricart Experience I've purchased new vehicles from Ricart, but, this was my first time buying a used car here. Absolute best experience. From the time we pulled onto I've purchased new vehicles from Ricart, but, this was my first time buying a used car here. Absolute best experience. From the time we pulled onto the lot, to the time we left with the car, we had a great experience. I always recommend Ricart to everyone, and this is why. Everyone was so courteous, and not in the forced way that you get with some salespeople. If you're in the market for a car, and you've not shopped Ricart, you owe it to yourself to give them a shot at earning your business. More

Excellent experience! Excellent customer service which made my experience good. I wish I had known about Ricart early on when I started my car search. They made the process Excellent customer service which made my experience good. I wish I had known about Ricart early on when I started my car search. They made the process easy. More

''Sam The Man'' I was a little opitmistic at first when we came to the dealership, but when we met Sam Gray, he made an impression on me and family. He took the time I was a little opitmistic at first when we came to the dealership, but when we met Sam Gray, he made an impression on me and family. He took the time to find the cars that we came for he went over and beyond very patient and knowledgeable about the cars that we were interested in. Steve Phillips, my man I must say you should be the CEO, of your own company one day. I was already pre-approved when I sat down to go over my car deal, to my suprize Steve, found me a better financial deal which was Great! More

Bought a Highlander at a great price! Everyone was eager to help me find the best option in my price range, making sure i was comfortable with every decision made. I would highly recommend Everyone was eager to help me find the best option in my price range, making sure i was comfortable with every decision made. I would highly recommend! More

great upfront terrible when issued the buying experience was ok except they didn't have the car I saw advertised on-line. less than 2 months after buying clutch went out on my car. I the buying experience was ok except they didn't have the car I saw advertised on-line. less than 2 months after buying clutch went out on my car. I took it to a local dealership. they advised the transmission and clutch had been out of the car once before. interesting on a car with 6k miles. so warranty wouldn't cover it. called Ricart for days and after 20 or so calls was eventually told that's not covered and they would reimburse me. they told me if I can get the car to Ricart 2hours away they will split the cost. obviously a car with no clutch can't get to them without a ridiculous tow price. so I paid out of pocket 1300$. then showed Ricart the proof from the other dealership that the parts were bad and still nothing. this was 2 plus years ago. normally I don't even bother with reviews but since they had the audacity to send me this request for feedback I had to say something. the lack of follow up and ownership was despicable for a dealer that prides themselves in customer loyalty. does your leadership team know what that phrase means. even if you were not going to cover have someone own up and explain the details instead of having me chase down answers. but trust me I understand you got the sale and made revenue goals. More