Ricart Used Car Factory

Ray was very helpful. The fact that Ray went out in pouring rain to get a car for us to test drive impressed us very much. In my opinion that was going above and beyond. Ken Dickerson worked on the fin pouring rain to get a car for us to test drive impressed us very much. In my opinion that was going above and beyond. Ken Dickerson worked on the finance end of everything with me. He was helpful and nice until the point at which I declined the extended warranties. At that point he became much more stand-offish and even sarcastic. I was not thrilled with him. More

I have bought 4 cars here and this time I brought my son in to show him how easy it is at Ricart. We were greeted as soon as we got there, got us in a car my son can afford explained everything about the ca in to show him how easy it is at Ricart. We were greeted as soon as we got there, got us in a car my son can afford explained everything about the car and financing so we understood. Joe stressed how he would be available for any issues of questions we might have. He put a lasting impression on my son and a high standard of how buying a used car should be. Once again the Ricart family gained another customer for years to come. I will only buy and have my cars serviced at Ricart Ford. Thanks for the outstanding service Joe and everyone else that helped our experience. More

Oh where to begin... Our experience with Ricart has been ongoing for about 5 months straight now. We purchased a used car in June, and everything went downhill fast. We had countless service issues, each ti ongoing for about 5 months straight now. We purchased a used car in June, and everything went downhill fast. We had countless service issues, each time it was something different that either needed fixed or parts didn't get ordered (I want to note that the car didn't get serviced at Ricart, they had to send it to a 3rd party dealer, so the fault doesn't completely lie with Ricart for the parts issues- that was out of their hands. Regardless, it was frustrating). The car was in service for almost 4 months collectively, and I think I drove most of the fleet of rental vehicles during this time. Throughout this process, regardless if the issues that came up, Dan, Tim, Matt and Cindy were amazing to me. I worked primarily with Tim for service issues, and he does a phenomenal job. Even if he had to call me with bad news, he was always professional and courteous. Cindy was fabulous to work with as well, but I only got to work with her for about two weeks when Tim was out. So when we established that the car was going to be in and out of service for the foreseeable future we decided it would be in everyone's best interest to trade it in. I got a phone call from Steve Holsinger, who was probably the most arrogant and unprofessional individual I ever had the displeasure of working with. He gave me extremely inaccurate information and was very rude. I asked to work with a different salesman and that is when we got in touch with Matt Kmosko. He called me right away, and we worked together for an entire day to pick a few vehicles to look at. When we arrived he had them both rounded up and ready to go. The test drive was painless, and when we chose one purchase he made sure it was spotless and the process was painless. He was there every step of the way and was wonderful to work with. He even checked up with us a couple days later to make sure we were happy, and it wasn't just a stock phone call- he really cares and that means a lot considering all the headaches we endured. I also want to give Dan Bryan the credit he deserves. In every instance, he was in the background making sure everything was handled properly and promptly. Whenever I called him he would call me right back, even on his days off. He was very professional, and he made sure that all our concerns were dealt with in a timely manner. Even when he and I had to have some difficult conversations, he never lost composure or let on that he was frustrated. I hated having to bother him to get resolutions, but I am glad that he was there for me to contact. All things considered, this started out to be a very bad experience that was prolonged and seemed to be never-ending. But Ricart did make it right by me, they have a lot of really good people there (and a few bad apples, but which company doesn't?). I am so happy that they took a horrible nightmare and fixed it for me. They earned my respect for admitting they made some mistakes, but they did everything in their ability to make it right. That means more to me than any catchy sales pitch any day. Thank you Dan, Tim, Matt and Cindy, and all the folks behind the scenes that I never met. You guys deserve more recognition than you probably get, but know that I am grateful for your help. More

Ray met us right as we got out of our car and asked if he could help us. He understood quickly what we were looking for and helped us find the truck we needed. He is a friendly sales person and answered all could help us. He understood quickly what we were looking for and helped us find the truck we needed. He is a friendly sales person and answered all the questions we had proficiently, going above and beyond what was expected from us. :) He did what he needed to help smooth our sale best He could. My husband and I would definitely refer Ray to our friends for help in any of their needs in the future. More

Matt made the car buying experience very easy and was very knowledgeable of the process and availability of the vehicles. Matt is not the typical overbearing car salesman we’ve all known to come and lov very knowledgeable of the process and availability of the vehicles. Matt is not the typical overbearing car salesman we’ve all known to come and love. He’s direct, but not pushy. I will be visiting Ricart for cars I purchase in the future and will recommend Matt to anyone. More

The selection was very large, all employees were friendly. Found the car I wanted and bought it. Some mistakes on dealerships part caused us to have to wait an extreme amount of time to test drive friendly. Found the car I wanted and bought it. Some mistakes on dealerships part caused us to have to wait an extreme amount of time to test drive the car I ended up purchasing. Returned next day to make purchase and also had to wait an exceptionally long time to pay for the vehicle, because of mistakes that needed to be corrected. Was also given incorrect information about how and what was needed to transfer license plates, causing a wasted trip to BMV. Ray and Talia were nice in trying to handle the situations and were very apologetic. I love the car I purchased, but I believe the dealership could have better handled things so we would not have spent so much time on the lot waiting. Day 1 spent 2 hrs. waiting while employees searched for keys. Day 2 spent over an hour waiting after agreement of price so that we could pay and leave. I think it could and should have been better. More

Dealer was friendly and very knowledgeable. He spent extra time going over the car functionality. Also, alny question we asked, he answered in a way that even a novice such as myself could understand. extra time going over the car functionality. Also, alny question we asked, he answered in a way that even a novice such as myself could understand. I was very impressed. Also, no pressure used and I felt comfortable and given enough time to choose the car right for me. More

Matt was excellent, very knowledgeable and knew when to give me space to consider my options, i explored several and Matt helped me make the best choice for my budget. My experience was fantastic, so i le give me space to consider my options, i explored several and Matt helped me make the best choice for my budget. My experience was fantastic, so i left with a used 2012 amber Honda accord. He's great at finding you what you want and assuring you your money was well spent, Thanks Matt!! More

Chris made the car buying experience stress free. He showed me a large variety of the car type I was interested in and was very knowledgable about each one. showed me a large variety of the car type I was interested in and was very knowledgable about each one. More

Very friendly service and sales. Huge stock of new and used cars. The only trouble I could find was which car to pick and living 50 miles away it's a bit difficult to get serviced but didn't turn me away used cars. The only trouble I could find was which car to pick and living 50 miles away it's a bit difficult to get serviced but didn't turn me away from buying my new favorite SUV. More