Ricart Used Car Factory

ROBERT TETER WAS VERY FRIENDLY AND PROFESSIONAL. I REALLY LIKED HOW HE MADE US FEEL VERY COMFORTABLE IN DECIDING ON WHAT VEHICLE I WANTED, NO RUSH, OR PUSH. HE WAS ALWAYS READY AND WILLING TO LOOK OR REALLY LIKED HOW HE MADE US FEEL VERY COMFORTABLE IN DECIDING ON WHAT VEHICLE I WANTED, NO RUSH, OR PUSH. HE WAS ALWAYS READY AND WILLING TO LOOK OR GO AFTER THE VEHICLE THAT I WOULD MENTION. AS FOR HIS MANAGER JEROME, HE WAS VERY FRIENDLY, COURTEOUS AND MOST OF ALL WILLING TO MAKE THE BEST DEAL POSSIBLE. LAST BUT NOT LEAST, STEVE PHILLIPS IN FINANCING TOPPED IT OFF WITH HIS PLEASANT AND VERY DETAILED WAY OF DURING BUSINESS, WHICH I LIKED. YES, I DON'T MIND THEM KNOWING THAT I'M VERY GRATEFUL FOR THEIR GOOD SERVICE AND I WILL SEND OTHERS. THANKS AGAIN, TYRONE AND CATHY THOMAS. More

I came into the dealership with a specific car in mind, and Robert was open to helping me find the right car for me. He was very open, friendly, sincere, and accommodating. This is my first major car purch and Robert was open to helping me find the right car for me. He was very open, friendly, sincere, and accommodating. This is my first major car purchase, and Robert could not have put me more at ease. This experience is one I will never forget in my Life. I will never hesitate to recommend Robert and the Used Car Factory in the future to anyone I know in need of a vehicle. More

Ray was very helpful with our purchase of our used truck. Also helpful with getting our trade in taken care of. All seemed very easy to do. Ray was very personable and really concerned and in to helping us g Also helpful with getting our trade in taken care of. All seemed very easy to do. Ray was very personable and really concerned and in to helping us get the best deal possible. Thanks Ray for working with our financial needs so we could drive away in the truck we wanted! More

Very happy with the Tiguan. The car is in excellent condition and we hope to get many enjoyable years out of it. We will be back. condition and we hope to get many enjoyable years out of it. We will be back. More

Richie was great! Very helpful and encouraging. We have credit issues but he encouraged us to pick the car I actually wanted even though I thought we could not afford it. He made us a great deal so I was a credit issues but he encouraged us to pick the car I actually wanted even though I thought we could not afford it. He made us a great deal so I was able to get my dream car. We will definitely go back to this location the next time we need to buy a car. More

Disappointed and unacceptable. Wasted my time. Internet department is unresponsive, does NOT return inquiries and does not follow up. Was interested in one of their vehicles. Had my car trade in valued v department is unresponsive, does NOT return inquiries and does not follow up. Was interested in one of their vehicles. Had my car trade in valued via their web source. Turned out to be basically a bait situation to get me into the dealership. My car was valued at $7k less with their in-person evaluation than what their third party appraisal link valued. They even emailed me saying that their manager was interested in seeing my car and that it was most likely worth more than their original appraisal. Here's their email: I just received your vehicle information from Pure Cars via Ricart.com. Pure Cars gave you a third party estimate on the value of your GS, however we believe it may be worth much more at our dealership. My manager asked me to contact you because he is very interested in taking a look at your vehicle. My advice is to avoid Ricart until they get a responsive sales internet staff and also provide a better value determination instead of baiting the auto buyer into their dealership with false expectations. More

Our salesman was great! He found the car we wanted at a good price on the first try. We would definitely send customers his way and buy from him again! good price on the first try. We would definitely send customers his way and buy from him again! More

We went to the dealership with a specific vehicle in mind however it turned out the vehicle I believed would best serve my needs was rated as a commercial vehicle and no lending institution would make a loan however it turned out the vehicle I believed would best serve my needs was rated as a commercial vehicle and no lending institution would make a loan for it. Chris made every effort to find another vehicle on the lot that would meet my specific needs and I feel we walked away with a better vehicle and purchase. Everyone at the dealership was courteous and friendly we were there for 3 hours but the wait was well worth the time. THANKS CHRIS!!! More

My overall experience with Rick Johnson was excellent. Not once did he make me feel nervous about purchasing a car from Ricart. Once I spoke with Rick he worked real hard to help me get approved for a car Not once did he make me feel nervous about purchasing a car from Ricart. Once I spoke with Rick he worked real hard to help me get approved for a car that was reliable and to my liking. Not once did I feel like Rick was all for sales. He made sure I left with a smile and my car. Thank you Rick More

We made four trips to the dealership to purchased our car. Each time Tyler was very patient and took time to answer all of our questions. It's sales people like Tyler that make your dealership great. car. Each time Tyler was very patient and took time to answer all of our questions. It's sales people like Tyler that make your dealership great. The finance person (Steve Phillips) was arrogant and condescending. He rushed us through the paper work and made us feel that we were an interruption in his day. This is the kind of person that can jeopardize sales. More