Ricart Used Car Factory

John Thornton was very nice and worked hard to get me in the car I wanted. Steve Phillips was very nice also I appreciate both men very much. the car I wanted. Steve Phillips was very nice also I appreciate both men very much. More

I had spoken to John Thornton on the phone prior to going to the dealership, so he knew what I was interested in. He brought the car to the front of the dealership for me to look at and then suggested that to the dealership, so he knew what I was interested in. He brought the car to the front of the dealership for me to look at and then suggested that we go out to the lot and see what else I might like, so I had more than one to choose from. I was very happy we did this and ended up choosing one additional vehicle to test drive. I ultimately chose the one that I originally called about. John kept me informed as to what was happening every step of the way. If I ever am in the market for another vehicle, I will definitely go back to Ricart and John Thornton. More

For the above categories Ricart was great. However, the car I test drove and ultimately bought was not the one I saw online and called about. That one had a sun roof and leather interior. The one I was sh car I test drove and ultimately bought was not the one I saw online and called about. That one had a sun roof and leather interior. The one I was shown had neither of those things. I ultimately bought the,car because of the price, condition,and helpfulness of Rick. I also appreciated the professional attitude of e financing department. I just felt tricked. Like the car online probably sold and I was told it was still available just to get me in the showroom. I had heard that Ricart did this bait and switch to others. That fact alone will most likely keep me from purchasing from Ricart when I need another vehicle.. More

I had to bring the car back for service because of the terrible noise it was making. I was told the car will stop making the strange noise but it did not. Very inconvenient. terrible noise it was making. I was told the car will stop making the strange noise but it did not. Very inconvenient. More

My husband and I were extremely pleased with the customer service at Ricart. The car lot is huge and can be overwhelming, but we were greeted at the door by Matt and the process went smoothly. We were happ service at Ricart. The car lot is huge and can be overwhelming, but we were greeted at the door by Matt and the process went smoothly. We were happy to purchase the vehicle we found on Ricart's website and at the Internet price. Nate was awesome and waited with us until we were ready for financing, which went smoothly as well. Overall, the sales team was great and made us feel at home. Thanks Matt and Nate! More

I gave the dealership an overall a great rating because my husband and I were greeted promptly and curteously. We had called in earlier about a car and it was waiting for us in the parking lot. The whole my husband and I were greeted promptly and curteously. We had called in earlier about a car and it was waiting for us in the parking lot. The whole process went faster than we have experienced in the past, and very smoothly. We were driving home in our new Avalon in about 3 hours. More

We paid the internet advertised price on the vehicle. The vehicle was as described on the site. The salesman was helpful and courteous. They were very efficient in getting through the process. The vehicle was as described on the site. The salesman was helpful and courteous. They were very efficient in getting through the process. More

Was the best car buying experience ever.. Tyler and Theo are awesome! They really worked hard on getting us what we wanted and price too are awesome! They really worked hard on getting us what we wanted and price too More

The experience at this Dealership was great. Shawn was extremely helpful and made my shopping experience a true pleasure. I will definitely recommend Riccart to all. Thanks Shawn, I love my Sonata. extremely helpful and made my shopping experience a true pleasure. I will definitely recommend Riccart to all. Thanks Shawn, I love my Sonata. More

This company was quite unprofessional in setting up our appointment. We were driving two hours to see a specific car. We called and made an appointment for the next day and told the salesman which car we w appointment. We were driving two hours to see a specific car. We called and made an appointment for the next day and told the salesman which car we were interested in. The day of the appointment, the salesman called before we were on our way to confirm we were still coming. Then, as we were over halfway to the car lot, he called again to tell us that the car we were coming to see was no longer available because it had been sent to auction that morning - which was long before his first phone call to me. We did go ahead and go to the dealership, and dealt with another salesman, but were hesitant to do business with them. Once we found another car we were interested in, the description, and thus the price, has errors in it. For example, the description said alloy wheels but the car had steel wheels with hubcaps, all of which were significantly scratched. After much negotiating, the salesman agreed to order us a set of four new hubcaps - he offered just two and was not going to budge but we convinced him the car would look ridiculous with two severely scratched and two brand new. Overall we were happy with the car, but disappointed that they made commission on our purchase because their service was severely lacking. More