Ricart Used Car Factory

Experience was excellent. We found the car we were interested in on Ricart's web site. The description on the web site matched the actual condition of the car (2006 Honda Civic). The salesperson, Davi interested in on Ricart's web site. The description on the web site matched the actual condition of the car (2006 Honda Civic). The salesperson, David, did an excellent job of gathering the required information and walking us through the process - all with a no-pressure approach. His manager, Mike, was also courteous although I think he could have done just a bit better on the trade-in value of the vehicle we traded in, but I was not going to let a few hundred bucks get in the way of a deal acceptable to both parties. Where things started to go downhill was getting the finance paperwork drawn up. Once we came to terms on the agreement, in took nearly 90 minutes before we even sat down to sign the paperwork plus another 30 minutes (as usual) to complete that process. It appears they were short staffed as there were several others waiting around to complete paperwork, as well. The other that caused a bit of discontent was the fact that we were told there were two keys (Honda keys with remote) when there was only one. The initial response from the salesperson was that two keys were guaranteed only if it is a certified used car. Honda keys are expensive to have made - about $135 - as the key and remote are one unit and programming the vehicle for the new key is also required. Here is where Ricart stepped up with excellent customer service: They paid for a second key to be made and they filled the gas tank up to compensate for the time and frustration. That is good customer service in my book and it is likely I will visit Ricart again in the future when looking for another vehicle. More

Brandon and Ryan made my purchasing experience wonderful. It was Ryan's first day and I believe he will be a great asset to your company. We ran late and both boys stayed to close the deal without complaint. It was Ryan's first day and I believe he will be a great asset to your company. We ran late and both boys stayed to close the deal without complaint. Very impressed! More

I would recommend working with and asking specifically for Drew Elgin. He has a very nice demeanor and was very helpful without being pushy. I have purchased two cars from the used cars department and ha for Drew Elgin. He has a very nice demeanor and was very helpful without being pushy. I have purchased two cars from the used cars department and have been highly satisfied with the value as well as the dealership on the whole. More

Found an amazing car, good price, overall customer service is excellent! They were friendly, considerate and did everything possible to put me in the car I found and wanted. Dallas was amazing, and h service is excellent! They were friendly, considerate and did everything possible to put me in the car I found and wanted. Dallas was amazing, and has called to follow up as well. Would definately recomment anyone wanting a great vehicle to go to Ricart, I will definately go back whenever I find myself in the market for another vehicle, as well as my family! More

My wife and I have purchased two other vehicles from Ricart in the past. We've had good experiences in our previuos transactions. This time was even better! We appreciated the insight and intrest that B Ricart in the past. We've had good experiences in our previuos transactions. This time was even better! We appreciated the insight and intrest that Brandon Haywood took during our search for a vehicle and we appreciated the friendly approach by Mr. Richards. Once again Ricart did not dissappoint. Thanks, Mark and Linda McSweeney More

I had a great experience buying a used car at Ricart. They had way more options for my price range/budget than the other 4 car lots I had been too. Unlike the other lots I had been to, the salesman didn' They had way more options for my price range/budget than the other 4 car lots I had been too. Unlike the other lots I had been to, the salesman didn't push me to look at cars out of my price range instead of try to accomodate me. More

I have purchased cars in the past from Ricart and have always had good experiences, friendly sales people that act like they care about the customer ans I know the vehicles are priced right! always had good experiences, friendly sales people that act like they care about the customer ans I know the vehicles are priced right! More

I am so happy for the quick response.... And dedication the sales resps. had for me and my husband... This is our second vechicle from RICART that we purchase. We enjoy the service and pricing. the sales resps. had for me and my husband... This is our second vechicle from RICART that we purchase. We enjoy the service and pricing. More

My buying experience was wonderful . I loved the price and the quality of the vehicle . Excellent customer service, and I will definitively come again. Thank you guys. and the quality of the vehicle . Excellent customer service, and I will definitively come again. Thank you guys. More

Saw a very nice MINI Cooper on-line. Called about auto on Feb 7. Spoke with Marc Cattaruzza. Advised that I was in Lex. KY area and would be up following week to see/ drive vehicle. Called Feb 13 asked more Feb 7. Spoke with Marc Cattaruzza. Advised that I was in Lex. KY area and would be up following week to see/ drive vehicle. Called Feb 13 asked more questions concrening vehicle. Marc returned my call same afternoon. Advised Marc that I would travel to see vehicle the next day; Feb 14. Received text from Marc at 9:51am Feb 14 stating that my file AND keys WERE waiting for me with another salesman as he would be out. I was already on road by that time and I do NOT answer texts nor answer phone while driving. Took rest stop just 30 miles from Ricart's when I read texts. Also had received two texts from Shawn (10:20am) advising me that the vehicle was "gone" and no longer available. Of course was already 11:30 by the time I read said texts! Called and spoke with Shawn. Said MINI I was interested in was gone BUT did have two others and more expensive. (can you say "bait-n-switch"?!) Found out that vehicle had been sent off to auction on MONDAY, Feb. 11!! I wasted 5 hours of my time not to mention driving 426 miles round trip from my residence. I e-mailed asking as to WHY and how such a breech of communication could happen and basicly was told to be MY fault as I should have called b4 leaving to view vehicle even though I HAD called a meer 18 hours earlier and that the salesman at the dealership couldn't possibly know that the vehicle had been shipped-off 4 days earlier nor was it out of ordinary for said vehicle to remain on view as "available" a full week after wards! I thought the LEAST that could be done would be to reinburse my fuel cost with the MOST being to "offer" one of the more expensive MINIs at the same price as the one I was origionally interested. As humongus a dealership as is Ricarts, I guess that JUST one disgruntled POTENTIAL customer isn't a major loss. More