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Ricart Used Car Factory
Groveport, OH
6,943 Reviews
Hi, and thanks for stopping by! We are Ricart Automotive in Columbus, Ohio, and since 1953 we have welcomed hundreds of thousands of people into the Ricart Automotive Family and we look forward to becoming your automotive store also! Located in The Ricart Megamall at 4255 South Hamilton Road, we are family owned and operated, with the grand children of our founder now assisting the grandchildren and great-grandchildren of our first customers with their vehicle needs. Proving every day that there are differences between dealers, we have a strong and committed sales staff with many years of experience satisfying our customers' needs!
Our Finance Team is committed to helping our Customers with their Credit Approval needs. The Ricart Credit Factory has access to millions of dollars of credit from a variety of Lending Sources, and as a result, we are able to provide you with more options. Good Credit, Bad Credit, No Credit… We are here to help with car loans and financing. Thousands of Used Cars, Used Trucks, Used SUV’s, and Used Van’s to choose from. All at one location, the Ricart Megamall.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 6,943 reviews
January 05, 2023
Do yourself a favor and DO NOT purchase from here. There are plenty of other dealerships in central Ohio. Purchased a vehicle on 12/12/2022 and today is the day my bank is supposedly getting the com There are plenty of other dealerships in central Ohio. Purchased a vehicle on 12/12/2022 and today is the day my bank is supposedly getting the completed paperwork. (01/05/2023) .They recorded the wrong county of residence on all the forms even though it was discussed three different times. Signatures were missed (even though we asked if my wife should sign) and the original day we tried to purchase this car they screwed the paperwork up so bad that our bank rejected it even though I had a letter in hand from that bank for preapproved loan amount far exceeding the amount needed to purchase this car. Came back the next day and they still wouldn't take ownership of their mistakes. The bank rejected the loan the day before because the dealer failed to input the numbers correctly and left off the sales tax. Come to find out that was just the start of the mistakes. Behind the scenes, I was working with the bank to qualify for a lower rate once the loan funded but it never came through and the bank rep stated they have been trying to get ahold of the dealership since the week of purchase with no answer. I called in several times only to have the phone tag game played on me or call transferred to 4 or 5 different people without notice.....simple customer service would be to get back on the line and say "I'm transferring you to so and so" but they don't seem to know what customer service is. They are so intent that they are a high-volume car dealer that they couldn't care less about the actual customer. I reached out no less than 4 times expecting a call back from a manager or director of several different departments trying to figure this situation out and still have yet to receive any call from any of them. Instead, they just keep passing it off to the same people that couldn't help to begin with. Literally asked to speak to Jeremy last week and was transferred to Nate without warning. It's as if they can't be bothered once they get to a certain part of the internal food chain there. It speaks volumes as to how the customer service has been that not one of them could take the time to reach out and listen to the problems to try and correct them for future customers. My guess is it wouldn't do any good anyway. They literally DO NOT CARE. All of the individuals rated in this review are folks that did nothing until we kept calling and calling and calling to get this resolved. In the end the finance manager Nate (who did the paperwork wrong in the beginning) is who finally dealt with the problem but still no call back from director or manager after I was promised multiple times they would. This is what gives used car sales a bad rep and Ricart goes far beyond BAD as far as I'm concerned. Never again will I buy anything from any Ricart lot after this experience. More
by Ytswoodworks
Employees Worked With
January 04, 2023
Josuel was awesome! Very understanding of what I wanted. Entire process was smooth. Thank you Very understanding of what I wanted. Entire process was smooth. Thank you More
by marieables818
Employees Worked With
January 04, 2023
Josuel was easy to work with, great personality, and greatest of all not a bull-xxxxter! Pardon the language. greatest of all not a bull-xxxxter! Pardon the language. More
by BowlesVII
Employees Worked With
January 04, 2023
Amazing customer service. We were greeted and taking care of right away. The level of professionalism is uncommon today. I appreciate everyone who helped us with our new car p We were greeted and taking care of right away. The level of professionalism is uncommon today. I appreciate everyone who helped us with our new car purchase, especially Tayler M! More
by nicole.bankston
Employees Worked With
Tayler Moore
January 03, 2023
Responsive with a large inventory of used vehicles. We will be back for our next truck. We will be back for our next truck. More
by Buckeye Construction
January 03, 2023
My sales rep, Tayler, was very helpful. Even though the vehicle I came to look at had already sold, she worked to locate another for me. Even though the vehicle I came to look at had already sold, she worked to locate another for me. More
by Brandons26
Employees Worked With
Tayler Moore
January 02, 2023
every one on staff that night was very helpful and knowledgeable with all my questions no one there even tried to steer me to a more expensive car and absolutely no high pressure sales i and my wif knowledgeable with all my questions no one there even tried to steer me to a more expensive car and absolutely no high pressure sales i and my wife were very comfortable during the whole deal thank you for making so easy More
by stal
January 01, 2023
I really loved the help I got from John Thornton. He was so helpful and knowledgeable with everything. If he didn't know for sure he looked up my concerns and then gave me the facts. I bought a car f He was so helpful and knowledgeable with everything. If he didn't know for sure he looked up my concerns and then gave me the facts. I bought a car from him. I'm very happy with my purchase! Thank you!!! More
by ce.pummell
Employees Worked With
