Ricart Used Car Factory

The paperwork process was a pain and not done in a friendly, informative way. They do it hundreds of times but I do it once every 3-5 years. I would like to move a little slower and have some explan friendly, informative way. They do it hundreds of times but I do it once every 3-5 years. I would like to move a little slower and have some explanations during the process. I was also criticized for changing something during the process. It was not a good part of the process and left a bad taste in my mouth. More

Best experience ever buying a vehicle, from salesman to manager,to finance dept. everyone was friendly, courteous, took all of 2 hours and we were out the door with a 2010 f150. Thanks to the staff that ma manager,to finance dept. everyone was friendly, courteous, took all of 2 hours and we were out the door with a 2010 f150. Thanks to the staff that made this a buying experience i will not forget More

I appreciate the opportunity to buy from your dealership. Unfortunately, although everyone advertises a 'no games' type of interaction with their customers, this is what I had to do. I first test drove a Unfortunately, although everyone advertises a 'no games' type of interaction with their customers, this is what I had to do. I first test drove a Solara with Glenn about a week ago (which I ended up purchasing). I liked the car and it's features, however I was not ready to make a purchase at that time, as I still wanted to do some shopping around. Glenn did a sales write-up with the aforementioned price. I inquired as to if the price could be adjuster to below 12k, however he informed me that he was unable to do so. I called a couple days later, again asking if the price could be adjusted, since he knew I was interested in the car. Again I was told that he couldn't go below 12k. I *think* it was on a Thursday or Friday in which I noticed the price had been lowered to $11,750. I called and asked if the price could be lowered to $11,500, but was told that that couldn't be done, so I jokingly said "I'll call back in a couple weeks and maybe the price will be lower". On Monday of this week I submitted an offer through the website for $11,500. I received a call later that afternoon and was told "If that price is what it takes to earn your business, we'll accept it", which of course I immediately made arrangements for the purchase. While I understand if I come across as pushy, I feel like Glenn wasn't really interested in making a sale; if my initial offer had been accepted some real time and energy on everyone's part could have been saved and there would have been one less car on your lot a week earlier (I believe it had been for sale for about 90 days). Additionally, if several days later after the test drive the price went down from $12k to $11,750, Glenn could have simply made that adjustment to begin with. I *DO* appreciate the final price adjustment however. Bryan (Brian?) was quite helpful. More

It was overall a good transaction. The only issue I have is that they did not properly explain the remaining factory warranty on the vehicle (which has no owner's manual!) when I asked about it, so that the is that they did not properly explain the remaining factory warranty on the vehicle (which has no owner's manual!) when I asked about it, so that they could tout their additional, fairly expensive warranty, which I probably wouldn't have gotten if I had known that the factory warranty remaining was so substantial. More

Thank you guys for help, that was excellent experience for me, I hope this car will last long and I also hope that I will be happy with the car in the future. I couldn't believe that was possible to get for me, I hope this car will last long and I also hope that I will be happy with the car in the future. I couldn't believe that was possible to get my car yesterday but thanks to Steve my dealer this job was finished quickly and professionally. So far so good thank you guys again and we will stay in touch Peter Nikolic More

The only complaint I have is how long the process takes once a decision has been made to purchase a used car. I do have to say, I like that a customer can roam the lot without a salesperson tagging along once a decision has been made to purchase a used car. I do have to say, I like that a customer can roam the lot without a salesperson tagging along now. That is one reason I had stayed away from Ricart for over 20 years. Also, the "no haggle" internet price is no fun. My husband loves to haggle. More

Your dealership charged me 5 points higher trying to finance a vehicle after I was told I was given the best deal available. Then when I called to cancel the deal because I didn't take delivery of the c finance a vehicle after I was told I was given the best deal available. Then when I called to cancel the deal because I didn't take delivery of the car I was told I was given a generic interest rate and that it was not the final rate although I signed all the paperwork. Very disappointing experience. More

my buying experience was brief but good. i knew what car and year i wanted and steve was extremely knowledgeable about subarus. ricarts warranty, exchange program and overall attitude sealed the deal with m and year i wanted and steve was extremely knowledgeable about subarus. ricarts warranty, exchange program and overall attitude sealed the deal with me. the price was excellent. s s s s s s s s s s s s s s s s s s More

I went to Ricart Automotive looking for a new or used vehicle. When I arrived, I found the sales staff to be friendly, courteous, and respectful of my disdain for high pressure sales tactics. The sales vehicle. When I arrived, I found the sales staff to be friendly, courteous, and respectful of my disdain for high pressure sales tactics. The sales team went to great lengths to accommodate my needs and preferences. Ultimately- and for the first time in which I have dealt with a car dealership- I emerged quite satisfied with the experience. The survey above does not have an item that assesses how I would rate my past car buying experiences, or how I would compare the recent experience to prior experiences. Ricart was an order of magnitude better. More

Steven was very low pressure while dealing with the sale of the vehicle. I really appreciate that fact. I had found the Truck I bought on your website, and when I came to the dealership to check it out, Ste of the vehicle. I really appreciate that fact. I had found the Truck I bought on your website, and when I came to the dealership to check it out, Steven met me outside first thing. I noticed the sticker price and the internet price I had seen beforehand were different. Upon mentioning this, Steven said he would honor the internet price. No haggle!! Great experience. Will definitely do business with again. thank you very much. Mike Petrey More