Rich Morton Mazda

I bought a used car from this dealership in January of 2010, the sales person, Sean, was fantastic. 8 months later I was in the market for a second car so I went back to the dealership for a new car. Rich 2010, the sales person, Sean, was fantastic. 8 months later I was in the market for a second car so I went back to the dealership for a new car. Richard Wade was my sales associate, and he seemed pretty friendly at first, if a little bit crude when he spoke. I decided on a $30000 car, and made my commitment. When I went to inspect the vehicle there were some scratches to the paint, so he said he would have it fixed. I also wanted a remote start which I was told would run me $600. (They were out of the grand touring in a color I liked, so I got the touring and figured I'd just add the remote) A full week and a few days later I was told the car was ready for me to pick up. I got there and the touch-up paint looked like a 3rd grader had done it, and my $600 remote start... no, he "had it sent down the street" and a $70 remote start (I priced it) had been installed. I asked the question if the cheap aftermarket would void my warranty, Richard told me not to worry about it and to just go away. I called the Mazda national line... the corporate office confirmed that if there were any electrical problems that could be attributed to it, the warranty would be void. (I have the tech package, sunroof, etc.) So my brand new $30000 car no longer had a warranty. In the end, it went up to the service manager, Frank (Frank seemed like a nice enough guy, he is abrupt, but helpful), who had it all replaced (nothing for free, I still had to pay for it) and Richard refused to even acknowledge I existed next few times I went there to check on my car... which was ready after yet -another- week. Fortunately you can only slightly tell that the touch-up paint was done... on my brand new car. =( As for my other car, I took it in for basic service (oil changes) a few (3) times, and the wait is always HOURS long! Their problem free loaner car problem is a joke, I think they only have 2 loaner cars which are probably being used by the employees. This is a shady dealership- avoid it!!! More

This is the third car I have bought from this dealership. In each case Dexter Dawson was the salesman I dealt with. The first time was a chance meeting when I walked in the door, the other two times I spec In each case Dexter Dawson was the salesman I dealt with. The first time was a chance meeting when I walked in the door, the other two times I specifically asked for Dexter. He is friendly and on each occasion has gone out of his way to accomodate my preferences and schedules. I highly recommend Rich Morton and Dexter Dawson in particular. Donald R. Miller More

Our daughter received a car from a family member and had Our daughter received a car from a family member and had a problem with the headlights and fog lights that was baffling. The service department was h Our daughter received a car from a family member and had a problem with the headlights and fog lights that was baffling. The service department was helpful in spending time to locate the problem and Gary stayed on top of letting us know how long and the most cost effective way to do the repair, knowing the car is older and we might not want to put a lot of money into it. We have dealt with this dealership for several years and we stay for a reason; they are friendly and efficient. They deal with questions and phone calls with respect and concern. We will remain loyal to this dealership. More

Dexter is a great salesman and very friendly. Worked with me throughout the entire sale. Very quick and efficient experience. Spoke briefly with the manager, finance, and service manager and everyone seemed me throughout the entire sale. Very quick and efficient experience. Spoke briefly with the manager, finance, and service manager and everyone seemed helpful. Go See Dexter and I'm sure he will help you as much as he can! More

I called Rich Morton's and spoke with Dexter Dawson about the car I was interested in. I gave him all my info over the phone and when I got to the dealership they had everything ready for me. I was able to t the car I was interested in. I gave him all my info over the phone and when I got to the dealership they had everything ready for me. I was able to test drive the car and come right back and sign the papers. It was the best car buying experience I have ever had. Dexter was fantastic, very helpful and very very nice. I will definetly be buying from him again. I am giving this rating because I couldn't have asked for better service or a better car buying experience. I even sent a friend to him, who also bought a Mazda from him and I will continue to send people his way. A++ for Mr. Dawson! More

I have been using this dealership for over 10 years, and will continue to use them in the future. I have purchased three Navigators from them, and they stand behind the products they sell. Their customer will continue to use them in the future. I have purchased three Navigators from them, and they stand behind the products they sell. Their customer service is above and beyond what would be normally expected. More

Excellent and friendly service department! Convenient appointment times and comfortable waiting room. In for oil change and recall but was alerted to dangerous situation with my tires. I had thought I appointment times and comfortable waiting room. In for oil change and recall but was alerted to dangerous situation with my tires. I had thought I had felt the car slipping as of late. Took a little longer, but drove out with 4 new tires - saved me a trip. More

I bought a used vehicle from a salesman, JP. He gave me incorrect information, including information regarding the warranty. When problems arose with my vehicle, I was about 200 miles over the warranty (b incorrect information, including information regarding the warranty. When problems arose with my vehicle, I was about 200 miles over the warranty (but not the warranty miles that JP told me nad the miles I thought I had). Therefore, I had to pay for these issues. They were obviously not caused by me, but no one was willing to reduce the service price or pay for it. Additionally, JP no longer worked for the dealership. How convenient. I will not buy a vehcile from here again, nor will I recommend anyone else to buy from here. I only get my service work here so that I do not void my power/tran warranty. Although, I am sure that if anything does happen they will give me some bs excuse as to why they won't pay for it. More

TOO BUSY TO ANSWER QUESTIONS, TOO RUDE TO MAKE A SALE... TOO BUSY TO ANSWER QUESTIONS, TOO RUDE TO MAKE A SALE... I called and spoke to Dexter Dawson, asking about one of their vehicles they had for sale. TOO BUSY TO ANSWER QUESTIONS, TOO RUDE TO MAKE A SALE... I called and spoke to Dexter Dawson, asking about one of their vehicles they had for sale. He took the information down and promised to call me back that day. Twenty-four hours go by, and I get no return call. I call and ask to speak to the sales manager, who responded to my request for vehicle information with "You're not a dealer? This is a sales call!" and rudely transferred me to someone else. You don't have time to even hear me out? I see.... By the way, I'm in the market for a $39,000 luxury SUV. I will take my business and money somewhere else. Save your time and stay away from this place. More

I was promptly greeted. Both Gary and the cashier were friendly and professional. My overall experience with this, as well as with our other service visits, have all been very positive. I would definite friendly and professional. My overall experience with this, as well as with our other service visits, have all been very positive. I would definitely recommend this dealer for any service needs. More