Rich Morton Mazda

Never had a experience this bad. Let’s start, I was interested in a used vehicle they had. Requested information from Autotrader. The salesman Richard was assigned to me, and he made Let’s start, I was interested in a used vehicle they had. Requested information from Autotrader. The salesman Richard was assigned to me, and he made absolutely no attempt to help me in anyway. I called and texted him to no avail on getting answers on the vehicle I wanted. He would read my texts then completely ignore them. 2 days went by until I had enough and asked for a new salesman. Was then assigned to Mike Hamilton, he was better at getting back to me, answering me and getting me into the door. Once I arrived, I test drove the vehicle like it and came inside to make a deal. (Note before I came in I also applied for the credit app so no issues would come up and the buying process would be easier.) Once we sat down Mike was extremely rude, I didn’t know the paid off to my vehicle but Mike made comments of “You don’t know the payoff, but you probably do and you don’t want to say.” Then comes the slap in my face, KBB has my trade in at 51-53k and I’ve already been offered 52k at other reputable dealerships which I’ve told them. They continue to offer me 45-46k. Yes you read that right, $6,000 under what my vehicle is actually worth. I’ll be sure to share my experience to help as many people that I can stay away from this scamming dealership. Be smart, save thousands and shop elsewhere. More

Everyone was welcoming and friendly as soon as I walked in to the building. I got there at 7pm. I walked in and asked to take a look at a 2018 Pacifica and immediately Shan Marfani went to get the keys and in to the building. I got there at 7pm. I walked in and asked to take a look at a 2018 Pacifica and immediately Shan Marfani went to get the keys and moved the car over to the front doors. I also ask if it was possible if I can take a test drive due to it being kinda late but with no hesitation Shan had went to get a tag and next thing you know he gave the keys and said “Enjoy.” I pulled back in at 7:15 and me and the wife loved the car. We had seen two prior pacificas but we just didn’t have the “feeling” of it being the one until this one. The first one was at Carmax in White Marsh which was a 2018 lower trim but more expensive with super low miles which was nice but the center drop down DVD player wasn’t operating, the second was a 2020 limited in Brooklyn, NY and that one had missing uconnect headphones, no vacuum hose for the stow and vac, no second spare key, a small tear in the headliner, overall not the best feeling when I sat in it. Not to mention the dealership tried to tack on extended warranty and wouldn’t sell the car unless it is bought. Anyways I’m steering away from my main experience. Once we parked I told Shan we liked it and let’s see how the finance works so we began the paperwork. The dealership itself is definitely family friendly, as there is a kid play area designated for them and the awesome muscle/classic cars for sale was a great place for someone who is into cars just to look at. The kids were occupied as we were waiting for the return of lenders. Shan came back and said I had a few lenders but would try to find the best rate. Now my rate was okay, but right before we signed the paperwork. Tom (I think he was the GM) came over and we had a realistic conversation, agreed to the price shook hands and next thing you know he was able to secure even a lower rate than my initial approval of 1% less than that approved rate right before heading over to Ginger to finish the paperwork. I was out the door of the dealership by 8:50 pm and had a photo taken of us with the car at 9pm. Overall the process was so fast and easy with no complaints. I never felt intimidated or pressured to buy GAP insurance or extended warranty or anything like that from this group. I highly recommend coming here to look at your cars. The price point is fair here so you won’t get a “great deal” or “overpriced deal” it’s just price right which I had no problem paying because the condition of this Pacifica was immaculate. Overall me, the wife and the kids love it. It wouldn’t have happened either if I didn’t shop around and see the prior two Pacificas to know that this was the better one in the better condition with all the little things like unconnect headset, second key fob, dvd remote. (Which was what I was looking for in this car since it is supposed to come with it). Thanks again for reading, I hope you will have the same experience as us. Thanks to Shan, Tom, and Ginger for making the process easy! More

It sucked. They've been advertising this vehicle for a while and when I go down to look at it it's in the shop getting work done on it. Why put it up for sale i They've been advertising this vehicle for a while and when I go down to look at it it's in the shop getting work done on it. Why put it up for sale if it's not ready to be sold?. More

Of course, Silverado needs looked at because it’s got a 7th cylinder misfire. then the dealership I bought it from barely 3 months ago, Rich Morton Mazda in Maryland, is trying to say it’s not going to be 7th cylinder misfire. then the dealership I bought it from barely 3 months ago, Rich Morton Mazda in Maryland, is trying to say it’s not going to be covered under my warranty with whatever Casey has to do to fix it because my warranty only will be effective if the dealership I bought it from in Maryland fixes it. This place has given me nothing but trouble, still can’t even get the truck registered in VA because they didn’t have paperwork from who they bought it from when they sold it to me, and still can’t get it. Got half a mind to just bring the xxxx thing back. This place is a joke man and I’m about over it. More