Richard Kay Superstore

Awful experience with Service Dept. Ill start by saying Awful experience with Service Dept. Ill start by saying I bought my vehicle from Mike Hovart Chevrolet in Easley which is an hour drive from where I Awful experience with Service Dept. Ill start by saying I bought my vehicle from Mike Hovart Chevrolet in Easley which is an hour drive from where I live, Richard Kay is only about 25mins away…so I decided to give them a shot when it came time for maintenance on my vehicle. BIG MISTAKE. I arrived for my appointment and told the advisor Cornelius I was here for my oil change appointment and that I also purchased a maintenance package with my vehicle and he immediately got an attitude and said “We don’t accept this.” I replied with, “You do. I’ve already spoken to the company my maintenance plan is through and they said I can take it to ANY Chevrolet dealership for my service.”…long story short, after spending half an hour ARGUING with him at the service desk, I finally told him to CALL the number on the maintenance plan I handed him and get an authorization number. Which he did and then wrote up the RO and took my keys. Now, I’ve worked in dealerships for years as a Parts Manager and a Service Advisor so I was willing to write the situation off as just a lack of training however the rudeness and continuous attitude from him through out my ENTIRE visit is the main reason I will NOT BE BACK. Along with the fact it took them two hours to complete the oil change and tire rotation on my vehicle. AND when it was finally ready I was retrieved from the waiting area and escorted to the service desk to get my receipt when another customer came into the service drive and said my vehicle had JUST ROLLED BACKWARDS IN THE PARKING LOT AND STRUCK ANOTHER VEHICLE! The advisor “swore” he put it in park before getting out and offered to fix any damages which were thankfully minimal so I kindly declined and LEFT, I was beyond ready to get out of there and never go back! Like I said, I’ve worked in dealerships for years so I know the struggles and stressful environment that can weigh down on a service department but this was by far the worst experience I have ever had at any dealership. As an advisor, if you’re unsure of something, ask. That’s what your coworkers and even managers are there for. There is a lot to the job and you’re not expected to know everything but you ARE expected to treat every customer with kindness and a positive attitude in hopes of making their experience there a pleasant one..and the way I was spoken to and treated as if I was a BOTHER by Cornelius shows me he is in the wrong profession and may want to consider a position stocking parts to keep him away from the public.. More

A huge shout out to Cornelius and Wheeler in the service department for the professional service they provided on my CT6. I had an intermittent problem that was extremely difficult to diagnose but they stuc department for the professional service they provided on my CT6. I had an intermittent problem that was extremely difficult to diagnose but they stuck with it and were patient with me throughout the process. The repair is complete and I have nothing but good things to say about my experience with Richard Kay. More

We have brought three autos from Richard Kay in the We have brought three autos from Richard Kay in the past two years. Mike Mattison helped us with my car and my husbands truck. Great salesman and We have brought three autos from Richard Kay in the past two years. Mike Mattison helped us with my car and my husbands truck. Great salesman and will do what ever he can to help us get the deal we were looking for. We brought a camper a month ago and needed to upgrade to a bigger truck to be able to pull it safety. Mike was not at there dealership when we arrived but a very nice salesman named RJ came out to help us. He was very helpful and worked with us on our trade. He did a great job meeting our needs. Our next step was to meet with the financial associate to go over the purchase and the loan. We waited a few minutes to see her which was fine because they were busy. When we got in her office we started going over the financial peace of the process. She went over the extra warranty’s and then told us the interest rate we would be getting. I called My bank at that time to see if he could beat it. The question he asked was “ what was the out the door price for the truck “. Could she email him the amount. I asked the financial lady the answer she gave me was “ I can not email that to him now. You will have to go out of the office , because there were three other customers waiting. She would be glad to tell us after she finished with the three customers waiting. Now I was Confused so I called my representative at my bank thinking that I miss Understood him. I gave The phone to her and she told him the same thing, after she finished with the other three customers. We were sitting in her office working on our financial stuff for the truck. Why would she have to send us our of her office and not be able to give us the out the door price. With speaking with our bank representative it would be simple to give him the answer. Because we were not going to use there bank she would not give the information that our bank needed. We could get the information but not until she was finished with the customers that was waiting to purchase. That is not good customer service. We were in the office first and our transaction should have been completed before she started on other customers. We were buying the truck, taking out more warranty on the trucks why not complete our time in the office. I love Mike and RJ they are the best but will not do business with the financial woman again. R Woodson More

Great and easy buying experience. Saw the car I wanted on line, started the process and came into the dealership to finalize. Traded my Encore for a new Envision. Love it! line, started the process and came into the dealership to finalize. Traded my Encore for a new Envision. Love it! More

I just got a great new car from Natalye and I could not be happier! I love my Cadillac! I was taken care of and made to feel truly appreciated be happier! I love my Cadillac! I was taken care of and made to feel truly appreciated More

Best place to buy your next vehicle. Everyone was great. I never felt pressured to buy. The sales team and management made me feel at home. I never felt pressured to buy. The sales team and management made me feel at home. More

Purchase of a new vehicle Our experience with Tim and the staff at Richard Kay was wonderful. They were very knowledgeable in the operation of our new 2020 GMC Sierra and not j Our experience with Tim and the staff at Richard Kay was wonderful. They were very knowledgeable in the operation of our new 2020 GMC Sierra and not just during the purchase process but they have even been available to help with questions since we have left the dealership. We would highly recommend giving them a chance when purchasing your new vehicle. We will definitely be back in years to come. More

Great Sales service Love my car. Mike Mattison is a great salesman. He was very professional and took the time to show me different things about my car. He took his time Love my car. Mike Mattison is a great salesman. He was very professional and took the time to show me different things about my car. He took his time with me with all the questions I had. I have Brought a lot of cars and he is the best salesman I have had. The whole dealership was great More

They treated me as family. They have all the bases covered and made our purchase experance so easy. Thanks for a great team effort from the beginning internet contact to a ca They have all the bases covered and made our purchase experance so easy. Thanks for a great team effort from the beginning internet contact to a call to come back in 30 days to check over our new vehicle. Michael Kolb More

Excellent service All personnel at Richard Kay were extremely nice, professional, and knowledgeable. They made sure we were getting what we wanted and at a very fair d All personnel at Richard Kay were extremely nice, professional, and knowledgeable. They made sure we were getting what we wanted and at a very fair deal. They had lots of cars to choose from. The buildings and surroundings were very clean, neat and comfortable. I was most impressed! More