Richardson Motors

Awesome place ❤️ Darren Steffen is amazing and does his job well ! Definitely be going back ❤️❤️ Will recommend others to come here , beautiful new building, great atmosphere and great people job well ! Definitely be going back ❤️❤️ Will recommend others to come here , beautiful new building, great atmosphere and great people More

Always a problem with this dealership. Took my car for a recall today and have had it for 9 hours and didn’t have the part ordered.... recall today and have had it for 9 hours and didn’t have the part ordered.... More

I was led down a path of mental anguish fueled by unprofessi To Whom It May Concern: On October 23, 2019, when I went to Richardson Motors of Dubuque, Iowa, to lease a new car, I was led down a path of mental a To Whom It May Concern: On October 23, 2019, when I went to Richardson Motors of Dubuque, Iowa, to lease a new car, I was led down a path of mental anguish fueled by unprofessionalism, deceptive half-truths, and disrespectful treatment by the sales personnel. I am an 81-year-old, disabled veteran, and from start to finish, I feel I was a victim of elderly abuse and bait-and-switch. Even though I have purchased 23 new cars in my lifetime, I was talked down to and argued with to the point of anger and frustration beyond measure. No one has wanted to listen to my complaint so the wrongdoings that transpired in this transaction could be rectified. I contacted Mr. Chad Richardson, manager of Richardson Motors with my complaint, and he told me he would investigate and get back to me. As of today, I have not heard a word back from him. I sent a disapproval rating to GMC, made several calls to GMC as was directed in the owner’s manual, and then all communication stopped. I experienced several issues that angered and frustrated me. One feature I especially needed on my car was a chassis continuously variable real-time damping suspension. (This is essential to me because of my serious back issues.) When I mentioned this to the salesperson, he assured me the car I was dealing with did have that feature. However, we found out later that the feature was not in the car. Another issue involved my request to test-drive the car. When I asked to do so, I was told there was no need to because the car was similar to the one I was currently driving. A third issue concerned the contract. The salesman hurriedly directed the finance department to draw up the paperwork, and then presented that paperwork to me to be signed. It was evidently his intention to have me sign the contract without an opportunity to read through it or to discuss its contents. After purchasing this car and driving it for a couple of days, it was obvious to me this vehicle did not drive like the one I previously had owned. There was a noise under the dash that sounded like a broken fan, and air rushed in around the sunroof. Needless to say, I took the car back to Richardson’s and pointed out these concerns; however, my complaints were never investigated. Richardson’s solution to this fiasco was to have my trade-in this car and special-order a 2020 model. Because of this wrongdoing in salesmanship, I had to go to another dealership and trade in this car at an enormous financial loss in order to have the features I wanted. McGrath’s in Cedar Rapids listened to me with dignity and respect - something I was not afforded at Richardson Motors in Dubuque. I hope this letter of serious complaint will ensure no one else is ever treated the way I was at a car dealership in the future. Thank you for taking the time to read this. I will appreciate any help you can give me with regards to this matter. Please feel free to contact me at (563)542-6952. Robert Eick More

They had my truck and I drove 3 hours to get it! I had an absolutely excellent sales experience at Richardson! Tim Eppler was a top notch salesman and was attentive to my needs and confident in his a I had an absolutely excellent sales experience at Richardson! Tim Eppler was a top notch salesman and was attentive to my needs and confident in his approach without being pushy at all. Truck was detailed upon my arrival and they even through in a set of mud flaps AFTER negotiation was completed! Not only would I recommend Richardson, I would and will buy from them again as long as they have what I am looking for! Their finance department was great and did not try to push all of the extra$$ dealer perks on me at all. Their figures matched mine and it was a done deal! I am a happy customer and I love my truck! I was not very impressed with the detail department and their ability to touch up rock chips... They used the wrong color and I can see it. I have a blue truck and they used some kind of blue green paint.... More

Service Inspection not thorough at all Found my truck leaking fluid the day after I had the oil changed and supposedly an inspection was done but for as much as it was leaking I feel like t Found my truck leaking fluid the day after I had the oil changed and supposedly an inspection was done but for as much as it was leaking I feel like there is no way they inspected anything. More

Went the extra mile After searching online for this car I was directed to Richardson motors. My phone call to sales department hooked me up with Tim Vath. I had explained After searching online for this car I was directed to Richardson motors. My phone call to sales department hooked me up with Tim Vath. I had explained that my Interest in this car was very sincere. He asked what my requirements for this car to be what I wanted. All the features were there except a backup camera and monitor. Tim went straight to the manager for approval to be included with our final offer. Explaining how I traveled by rent a car to test drive and buy this car. Approval was made. When it came to financing Justin Hendrickson went the extra mile with finding a bank to finance me when the issue of working my current job was a slight problem because I had worked there less then 90 days. He made the deal happen and I was greatfull to both Tim and Justin for getting this car on the road and me behind the wheel. Great job fellas. More

One star sounds about right The other review here that's one star sounds about right to me. I have never bought a vehicle here, but a couple different times have taken it in for The other review here that's one star sounds about right to me. I have never bought a vehicle here, but a couple different times have taken it in for service. Both times the wanted to literally charge me TWICE what other services offered, and the second time they were entirely rude about it. The guy just got up and walked away without saying a single word to me when I told him I wasn't going to have my car fixed there. I've posted a similar review elsewhere, and the thing that makes me maddest is that their response is just a bunch of excuses about how they can't do anything differently. I work in a field where you use feedback as an opportunity to improve your work. But they have learned nothing from their negative reviews and just create a bunch of reasons why they are the way they are. More

Pushy liar Don't trust this place. They are perfect con artists. They act all nice until they very end, were they push you into a sale that you didn't want to Don't trust this place. They are perfect con artists. They act all nice until they very end, were they push you into a sale that you didn't want to make and then change the pricing. I ended up paying a lot more for they vehicle I got then I was told and then also given a lot less for the vehicle I traded. I also did not want to use their banks, I had my own. They ran my credit anyway and now I get tons of phone calls, emails, and mail from banks soliciting my business. They definitely sold my information! I have never been so pressured into doing anything in my life! I regret ever stepping foot onto this car lot! If you are smart, do NOT EVER go near this place!!!!! More