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Richmond BMW Midlothian

Midlothian, VA

Overview
Reviews
Vehicles
4.7
580 Reviews
Call Dealership (804) 897-2257
View Awards

12100 Midlothian Turnpike

Midlothian, VA

23113

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Showing 580 reviews

May 28, 2025

Always good service and friendly people at BMW Midlothian. Car was thoroughly serviced and ready in time More

by lrp3000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Underwood
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May 19, 2025

Great Service! Cradle to grave approach, I can just sit and relax knowing my car is in good hands. More

by Laarni62
Recommend Dealer
Yes
Employees Worked With
Matt Underwood
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May 14, 2025

Best help,and very respectful. Made sure it was what I wanted. Made me feel comfortable More

by bledsoe942
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roshan Patel, Balaji Rajamohan, Robert Jackson, Kirk Randolph, Alex Utz, DJ Perez
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May 13, 2025

Richmond BMW Midlothian Dealership was very-courteous and professional in explaining all the details of my car purchase! T. Goode More

by Goodethelma
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kirk Randolph
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May 05, 2025

The sale associate and manager are very and kind and helpful. They help me with all the procedures, and I am very satisfied with the car More

by Alan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mason
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May 02, 2025

Great service, fast approval with finance. Frank, Alex and Rebecca are the greatest, the entire team feels like a family More

by charitawatkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Balaji Rajamohan, Alex Utz
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May 01, 2025

If minus stars were an option that’s what I’d leave. Was initially told vehicle needed brake pads would be ready in 2 days. Didn’t get to pick it up until over 2weeks later because they messed up the br More

by J7
Recommend Dealer
No
Employees Worked With
Alex Utz
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May 03, 2025 -

Richmond BMW Midlothian responded

Delays and lack of follow-through like this are unacceptable. We clearly missed the mark on communication and execution, and I’d like the chance to address it directly. Alex Utz, General Manager, (804) 897-2251

April 26, 2025

Excellent service, friendly sales and finance associates, and very quick process!! Extremely pleased! Highly recommend!! More

by Faithhuffrn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jenna Butler, Anneliese Bull
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April 21, 2025

Great service and staff. Pleasure to do business with. Will be back again for next vehicle. More

by shylock28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt-service dept
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April 20, 2025

The customer service that I’ve experienced at BMW Midlothian is top tier! I feel welcome when. I come in the door and have never felt uncomfortable asking questions. More

by A. Ellis
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Peterson
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