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Richmond BMW Midlothian
Midlothian, VA
577 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 577 reviews
May 01, 2025
If minus stars were an option that’s what I’d leave. Was initially told vehicle needed brake pads would be ready in 2 days. Didn’t get to pick it up until over 2weeks later because they messed up the br Was initially told vehicle needed brake pads would be ready in 2 days. Didn’t get to pick it up until over 2weeks later because they messed up the brakes and had to send vehicle out for repairs. Vehicle also had an open recall when we took possession. So it has to go back. Tags never came and paper tags expired. They finally over nighted them after we had to call requiring them. They never reported vehicle to DMV. How is this place even in business? Go elsewhere, they’re a nightmare!!!!! More
by J7
Employees Worked With
Alex Utz
April 20, 2025
The customer service that I’ve experienced at BMW Midlothian is top tier! I feel welcome when. I come in the door and have never felt uncomfortable asking questions. Midlothian is top tier! I feel welcome when. I come in the door and have never felt uncomfortable asking questions. More
by A. Ellis
Employees Worked With
Tim Peterson
March 31, 2025
The service advisor (Matt) is friendly and doesn’t make me feel forced to complete optional recommended services. The dealership has serviced my vehicle well and I have had no issues. The waiting area is c me feel forced to complete optional recommended services. The dealership has serviced my vehicle well and I have had no issues. The waiting area is clean with many places to sit/work, and they have an ample assortment or beverages and snacks to enjoy while you wait. I will be back when services are needed. More
by Teacher4Life
Employees Worked With
Matt in service
March 28, 2025
Very professional and efficient. Jerry was a pleasure to work with. He took care of everything. And Aaron took the time to chat with us and review everything we needed to know. This Jerry was a pleasure to work with. He took care of everything. And Aaron took the time to chat with us and review everything we needed to know. This was an out of state purchase and he made me very comfortable with the process. More
by Lagross0417
Employees Worked With
Jerry Schuler
March 24, 2025
Purchasing my car was very enjoyable experience at BMW of Richmond. I had a very informative test drive That really made me Want to have the car. The genius that helped me was extremely knowledgeable and ver Richmond. I had a very informative test drive That really made me Want to have the car. The genius that helped me was extremely knowledgeable and very patient explaining everything about how my car works with all the new technology. The purchasing process was very easy and streamlined. Everyone at the dealership was so friendly and welcoming. More
by johncramer
Employees Worked With
Austin Cramer 5 stars, Alex Utz
