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Richmond BMW Midlothian

Overview Employees Reviews (265)

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Richmond BMW Midlothian

4.8

265 Lifetime Reviews

12100 Midlothian Turnpike, Midlothian, Virginia 23113 Directions

Sales: (804) 419-5647

Service: (804) 897-2210

Parts: (804) 897-2211

Employees

Reviews

Directions

Awards

Amenities

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Excellent

97% Recommended

4.8

265 Lifetime Reviews

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

A dealership's rating is calculated by averaging scores from reviews received in the past 24 months

Visit Dealership Website

We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in Midlothian, Virginia, the staff at Richmond BMW Midlothian will help you find the BMW vehicle you want. At Richmond BMW Midlothian we offer a searchable online inventory of new BMW cars in Midlothian, along with well-maintained used cars by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new BMW or quality used car that you have been searching for. For years, the financial staff at Richmond BMW Midlothian has offered expert advice for those seeking an affordable BMW car loan or lease. Our service doesn't just stop there. Midlothian customers can come in and take advantage of our knowledgeable BMW car repair technicians and a fully-stocked inventory of BMW auto parts. Whether you are looking for a BMW, or a pre-owned car or truck, Richmond BMW Midlothian is here to help. If you don't see what you are looking for, click on CarFinder and simply fill out the form. We will let you know when vehicles arrive that match your search! If you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions. We are conveniently located at 12100 Midlothian Tpk. You can also reach Richmond BMW Midlothian any time by filling out our contact form or calling us. The entire staff at Richmond BMW Midlothian looks forward to serving you! Richmond BMW Midlothian is open the last two Sundays if every month, from 12 noon to 5 p.m.

Top Reviewed Employees

Roshan Patel

Internet Sales Manager

5.0

View 109 Reviews

Aaron Mason

New Car Sales Manager

5.0

View 37 Reviews

Anthony McRuffin

M Certified / Internet client advisor / USAA Member Specialist

5.0

View 7 Reviews

Marwan Salem

Client advisor

4.9

View 26 Reviews

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Latest Reviews

September 26, 2017

"Very Bad Sales Experience"

- KJHmmcss11

Terrible experience at this dealership. On a Saturday, I drove 200 miles to look at a vehicle. Drove the vehicle and it had a significant alignment issue. I agreed to do the paperwork to buy the vehicle while they corrected the problem (which they indicated they could do onsite in 45 minutes). Once I finished the paperwork I was told that the the vehicle couldn't be fixed there and had to go to another dealership to get aligned. They indicted that this would occur first thing Monday morning. On Monday afternoon I called and was told that they were busy and that the alignment would take another couple of days. I asked to speak to a manager and was told that they were in a meeting. 24 hours later I have still not received a call back from anyone. I texted the salesman and told him that I am no longer interested in the vehicle. No reply. Lots of pressure to buy a vehicle that was not ready for delivery and had a significant problem. Very poor communication. Made every attempt to reach out to management. Complete waste of time. Very bad reflection of how BMW dealerships operate. Very bad experience.

Employees Worked With

Balaji Rajmohan

1.0

JAMES WILLIAMS

1.0

September 18, 2017

"Excellent all around."

- DSears

I have purchased 10 BMWs from 5 different dealerships over the past 24 years, so I'm quite familiar with what the standard of a dealer selling that brand should be like. I actually drove from Massachusetts to Virginia to purchase a CPO 2017 430i convertible at BMW Midlothian, and I had a multi-week relationship with this dealer prior to driving down, and now for 2 weeks after as we tie up a couple of loose ends. Great salesman, great sales manager, great detailing team who interrupted their day to address one thing just before I drove back, and great after-sale support. While I'm not in a hurry to drive down and back to Virginia again any time soon, I wouldn't hesitate to buy another car from this dealer.

Employees Worked With

Balaji Rajmohan

5.0

Aaron Seaver

5.0

August 29, 2017

"My experience with this dealership has been excellent."

- nancy

My salesperson, Rashan Patel, has provided positive guidance that has allowed me to purchase a BMW that meets all of my requirements at an affordable price. This is my third BMW purchase from Richmond BMW in Midlothian. The experience has always been handled professionally at every stage of the process.

Employees Worked With

Marwan Salem

5.0

Kenneth Tilghman

5.0

Roshan Patel

5.0

More Reviews More Reviews

Photos & Amenities

After Hours Drop-Off
Automated Car Wash
Cable TV
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free Drinks
Free Loaner Cars
Free WiFi
Indoor Customer Parking
Instant Financing
Authorized Parts Store
Pet Friendly
Shuttle Service
Television
Vending Machines

View all amenities

Richmond BMW Midlothian, Midlothian, VA, 23113

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