
Richmond BMW Midlothian
Midlothian, VA
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If minus stars were an option that’s what I’d leave. Was initially told vehicle needed brake pads would be ready in 2 days. Didn’t get to pick it up until over 2weeks later because they messed up the br Was initially told vehicle needed brake pads would be ready in 2 days. Didn’t get to pick it up until over 2weeks later because they messed up the brakes and had to send vehicle out for repairs. Vehicle also had an open recall when we took possession. So it has to go back. Tags never came and paper tags expired. They finally over nighted them after we had to call requiring them. They never reported vehicle to DMV. How is this place even in business? Go elsewhere, they’re a nightmare!!!!! More
The customer service that I’ve experienced at BMW Midlothian is top tier! I feel welcome when. I come in the door and have never felt uncomfortable asking questions. Midlothian is top tier! I feel welcome when. I come in the door and have never felt uncomfortable asking questions. More