Richmond BMW Midlothian

I brought my car in for recall, tires, alignment & oil change.the tires felt like driving a rough truck. The alignment was way off. Called the service writer back, he did not return the call. Spoke to ser change.the tires felt like driving a rough truck. The alignment was way off. Called the service writer back, he did not return the call. Spoke to service mgr & he was a joke. I told him how my car was riding & a sound the a/c was now making. I told him my son also drove the car since he had previously owned it 3 yrs before me noticed it also. He told me my adult son, " must have hit a pothole". I had told him we were in a parking lot.. then he said he had a stethoscope & used it on my car & no noise from the a/c was heard. He said they " adjusted" the alignment. Its still pulling terrible to the right... I am 70 yrs old and driving since 1970. Im insulted by this treatment. I will not return here. More

Good communication and service on my i4. Can't beat an EV for the maintenance! Can't beat an EV for the maintenance! More

Charles Armstrong was my sales consultant and did a great job helping me with my decision to buy and then ensuring the process went smoothly. I really appreciated how he coordinated my meeting, with Finance, job helping me with my decision to buy and then ensuring the process went smoothly. I really appreciated how he coordinated my meeting, with Finance, Service and Follow Up. More

Excellent Service! Tim was Excellent as usual. He was very informative and addresses all of our vehicle concerns in a timely manner. Tim was Excellent as usual. He was very informative and addresses all of our vehicle concerns in a timely manner. More

Over 2 yrs of service at BMW Midlothian and I’m still impressed. They take care of their customers. impressed. They take care of their customers. More

The dealership did a great job of optimizing the value of a preowned car for my use. It was well detailed and the purchase transaction was efficient. a preowned car for my use. It was well detailed and the purchase transaction was efficient. More

Thank you to the team at Midlothian BMW! Very professional, efficient, and courteous car buying experience. It was late on a Friday evening but they worked everything out and made sure I was Very professional, efficient, and courteous car buying experience. It was late on a Friday evening but they worked everything out and made sure I was satisfied before leaving the lot with my vehicle. More

I'm a proud owner. .( X5M ) .. Replacement of Tires.. Overcharged Labor.. Inconsistent to what was discussed over the phone.. Unsatisfied vehicle wash .. Employee revvin .( X5M ) .. Replacement of Tires.. Overcharged Labor.. Inconsistent to what was discussed over the phone.. Unsatisfied vehicle wash .. Employee revving up my vehicle engine.. More

I’m very pleased with the service and the service provided. Matt and the staff have gone above and beyond to keep me happy provided. Matt and the staff have gone above and beyond to keep me happy More

Amazing customer service, both sales and service. Listen to my concern when I was seeking a second option after a bad experience at a different dealership. Appreciate the entire team and they solved Listen to my concern when I was seeking a second option after a bad experience at a different dealership. Appreciate the entire team and they solved my windshield problem. More