Richmond BMW Midlothian

Great service, fast approval with finance. Frank, Alex and Rebecca are the greatest, the entire team feels like a family Frank, Alex and Rebecca are the greatest, the entire team feels like a family More

If minus stars were an option that’s what I’d leave. Was initially told vehicle needed brake pads would be ready in 2 days. Didn’t get to pick it up until over 2weeks later because they messed up the br Was initially told vehicle needed brake pads would be ready in 2 days. Didn’t get to pick it up until over 2weeks later because they messed up the brakes and had to send vehicle out for repairs. Vehicle also had an open recall when we took possession. So it has to go back. Tags never came and paper tags expired. They finally over nighted them after we had to call requiring them. They never reported vehicle to DMV. How is this place even in business? Go elsewhere, they’re a nightmare!!!!! More

Excellent service, friendly sales and finance associates, and very quick process!! Extremely pleased! Highly recommend!! and very quick process!! Extremely pleased! Highly recommend!! More

Great service and staff. Pleasure to do business with. Will be back again for next vehicle. Pleasure to do business with. Will be back again for next vehicle. More

The customer service that I’ve experienced at BMW Midlothian is top tier! I feel welcome when. I come in the door and have never felt uncomfortable asking questions. Midlothian is top tier! I feel welcome when. I come in the door and have never felt uncomfortable asking questions. More

This was a very good experience was in and out of dealership in record time after completing the deal dealership in record time after completing the deal More

The service advisor (Matt) is friendly and doesn’t make me feel forced to complete optional recommended services. The dealership has serviced my vehicle well and I have had no issues. The waiting area is c me feel forced to complete optional recommended services. The dealership has serviced my vehicle well and I have had no issues. The waiting area is clean with many places to sit/work, and they have an ample assortment or beverages and snacks to enjoy while you wait. I will be back when services are needed. More

Very professional and efficient. Jerry was a pleasure to work with. He took care of everything. And Aaron took the time to chat with us and review everything we needed to know. This Jerry was a pleasure to work with. He took care of everything. And Aaron took the time to chat with us and review everything we needed to know. This was an out of state purchase and he made me very comfortable with the process. More

Purchasing my car was very enjoyable experience at BMW of Richmond. I had a very informative test drive That really made me Want to have the car. The genius that helped me was extremely knowledgeable and ver Richmond. I had a very informative test drive That really made me Want to have the car. The genius that helped me was extremely knowledgeable and very patient explaining everything about how my car works with all the new technology. The purchasing process was very easy and streamlined. Everyone at the dealership was so friendly and welcoming. More

I always recieve excellent service at this dealership. Everyone is very helpful and willing to go the extra mile to help you find the right car. Everyone is very helpful and willing to go the extra mile to help you find the right car. More