Richmond BMW Midlothian

We have owned BMWs for almost 20 years, and have not purchased one from this dealership. The first time I went to purchase a 2003 330i from them I was treated rather rudely and ended up going out of mar purchased one from this dealership. The first time I went to purchase a 2003 330i from them I was treated rather rudely and ended up going out of market to purchase the vehicle, a trend that has continued to this day. We primarily come to this location to get our cars serviced, and our experience is generally average. The service advisors are never particularly friendly, but they are never rude....until recently. I went to schedule an oil change for our daughter's (older) car and instead of explaining how our service plan worked was simply told they would not service the vehicle and was treated very rudely. Last year the dealership damaged the wheel on my M2 while washing it after an oil change. This is three strikes for them and I won't be returning for service, in addition to already buying my BMWs out of market. Have purchased both M's from Sewell in Texas and other vehicles in DC and Oklahoma City, which have all been stellar experiences. Beyond disappointing that I have to travel that far to purchase a vehicle. There is a highly rated independent service shop in the area I will be going to for all service now, including warranty work. More

Very helpfull and friendly services, good professional people. I got the all informion from your salesman and service men, thanks so much people. I got the all informion from your salesman and service men, thanks so much More

Ordered my X1 there end of April and the sales department kept me updated all thru delivery. Great customer service. kept me updated all thru delivery. Great customer service. More

It all started with a call to my sales client advisor, Jerry Schuler. He provided a warm handoff to the Finance Manager, Tim Stapler. From Tim to Jeff Yurcaba, Service Advisor, assisted me for support on Jerry Schuler. He provided a warm handoff to the Finance Manager, Tim Stapler. From Tim to Jeff Yurcaba, Service Advisor, assisted me for support on some BMW X7 warranty claims. The communication was outstanding along with the loaner vehicle provided to minimize my impact while the car was properly serviced. Thank you Richmond BMW Midlothian for once again providing excellent customer service!! More

Great service on time and very professional , also the video was great step by step showing of the process video was great step by step showing of the process More

Clean facility ,friendly staff good vibes all around and very nice inventory,I would recommend BMW to anyone looking for there next Vehicle. very nice inventory,I would recommend BMW to anyone looking for there next Vehicle. More

Great experience purchasing used 2025 Z4 M40i. Fair price, good communications and out the door in less than 2hrs. GM Alex, salesperson Mason and finance person Tim made the process easy. Would de Fair price, good communications and out the door in less than 2hrs. GM Alex, salesperson Mason and finance person Tim made the process easy. Would definitely recommend if you’re in the market for a BMW. More

The current management staff at Midlothian BMW, as well as the sales people have restored my faith in your product line. Up until recently, I had sworn myself from ever purchasing another BMW in Richmond, as the sales people have restored my faith in your product line. Up until recently, I had sworn myself from ever purchasing another BMW in Richmond, but they have very successfully changed my mind as I have just purchased a preowned five series. More

The service department works from a position of excellence. Scott McCormick is always courteous and is willing to explain the answers to questions that I have about my automobile. He is very knowle excellence. Scott McCormick is always courteous and is willing to explain the answers to questions that I have about my automobile. He is very knowledgeable and takes pride in keeping me informed. I get a sense of being a valued BMW client. I have referred others to Richmond BMW Midlothian. One was already an owner and the other person was a purchaser and now is a BWM client. Thank you so much❗️ More