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Richmond BMW Midlothian
Midlothian, VA
640 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 640 reviews
August 05, 2026
The worst customer service ever. They were great until I bought the car now I can’t get anyone to return my calls or messages. My temporary was expired before I ever got the car deli They were great until I bought the car now I can’t get anyone to return my calls or messages. My temporary was expired before I ever got the car delivered and has been sitting in the garage for 3 weeks unable to drive because of expired plates and can’t get any help on were my title work is at. More
by troyclaymore
Employees Worked With
James Williams
July 17, 2026
Great working with this dealership. Everyone was very friendly and helpful. They did not try to push me into a decision or haggle. Very pleasant experience. Everyone was very friendly and helpful. They did not try to push me into a decision or haggle. Very pleasant experience. More
by Kaylonwhite910
Employees Worked With
Anneliese, Charles Armstrong
June 29, 2026
I can’t say enough! I felt appreciated for my loyalty and walked out with a great deal on a beautiful car. I’ve never loved a car so much. Thanks to Alex, Kirk and Mason I felt appreciated for my loyalty and walked out with a great deal on a beautiful car. I’ve never loved a car so much. Thanks to Alex, Kirk and Mason. More
by habibahwilliams
Employees Worked With
Kirk Randolph
June 17, 2026
Great experience from start to finish. We worked mainly with Kirk, but also Aaron and special shout out to Anneliese who really worked hard to make us happy and confident in our purchase. We worked mainly with Kirk, but also Aaron and special shout out to Anneliese who really worked hard to make us happy and confident in our purchase. No doubt, will highly recommend this dealership and we look forward to working with them for future needs. More
by mkauff
Employees Worked With
Aaron, Anneliese, Kirk Randolph
June 11, 2026
Sales process OK. Shipping had issues and no cord included with a CPO PHEV. Back office paperwork was abysmal. Caused credit union threats, delayed tags and, from sign Shipping had issues and no cord included with a CPO PHEV. Back office paperwork was abysmal. Caused credit union threats, delayed tags and, from signing March 20, I still don't have a copy of my signing packet on June 10. More
by Wellgr8
Employees Worked With
Tim Stapler, Balaji Rajamohan
May 05, 2026
Friendly without being "fake". Professional. They really seem to be proud of their vehicles. Each person we met was memorable, which I have never experienced at any dealership in m Professional. They really seem to be proud of their vehicles. Each person we met was memorable, which I have never experienced at any dealership in my life. Very happy with my decision to buy there. More
by gbeatricexo
Employees Worked With
Mr. Mason was outstanding. As was Ms. Anneliese Bull, Kirk Randolph
April 30, 2026
Recently purchased my second BMW from Midlothian BMW. I had the BEST experience!! Kirk was extremely knowledgeable and a complete pleasure to work with. I have been a customer with this dealership for I had the BEST experience!! Kirk was extremely knowledgeable and a complete pleasure to work with. I have been a customer with this dealership for over 20 years and look forward to continued top notch service on my new purchase. More
by smkindervater
Employees Worked With
Jeff Yurcaba, James Williams, Kirk Randolph, Alex Utz
