Richmond BMW Midlothian

Everything that I experienced from the dealship was great. I really appreciated the kindness that was shown to me. And again I say Thank you all. great. I really appreciated the kindness that was shown to me. And again I say Thank you all. More

10 out 10 customer service experience! We love this dealership. Thank you Matt & Ravin for treating us like family. Efficient, professional, friendly and always on top of all our car main We love this dealership. Thank you Matt & Ravin for treating us like family. Efficient, professional, friendly and always on top of all our car maintenance needs. More

Scot at BMW Midlothian continues to provide the highest level of customer service and professionalism. I travel often. However, he is the reason I only visit this location for servicing my vehicle. Scot re level of customer service and professionalism. I travel often. However, he is the reason I only visit this location for servicing my vehicle. Scot remains courteous, patient, and knowledgeable of the BMW brand. Thank you! More

Very through & efficient. Great communication from the time I checked in with Ravin and then with my service advisor Scot . Jordan did a great job with my service. Great communication from the time I checked in with Ravin and then with my service advisor Scot . Jordan did a great job with my service. More

Prompt service. Good communication. The service writers demonstrate their commitment to good service. Very pleased. . Good communication. The service writers demonstrate their commitment to good service. Very pleased. . More

Brought my 2019 5 series in for service. Tim and the team always do a great job! I am thoroughly pleased! Tim and the team always do a great job! I am thoroughly pleased! More

Excellent and personal service. Prompt updates. Attention to detail. Short wait time. Highly recommend them. Prompt updates. Attention to detail. Short wait time. Highly recommend them. More

I WAS VERY PLEASE WITH THE SERVICE ADVISERS AND THE PARTS DEPARTMENT. I DO PLAN TO RETURN WHEN I NEED SERVICE. DEPARTMENT. I DO PLAN TO RETURN WHEN I NEED SERVICE. More

Scot was extremely helpful and kind with the entire service process. Scot was honest and told me exactly what my car needed. This was a very good experience and Scot was a phenomenal customer service r service process. Scot was honest and told me exactly what my car needed. This was a very good experience and Scot was a phenomenal customer service representative. The overall experience was beyond amazing. More