Richmond BMW Midlothian

The first time I’ve been able to pick a vehicle out online, drive to the dealership, and pick it up! Excellent customer service provided by each and every party involved! online, drive to the dealership, and pick it up! Excellent customer service provided by each and every party involved! More

BMW has always given me excellent service feedback and customer service whenever I’ve visited the Midlothian branch! customer service whenever I’ve visited the Midlothian branch! More

Excellent service. My service advisor kept me informed throughout every stage of the hr work being done My service advisor kept me informed throughout every stage of the hr work being done More

my service team responded promptly and respectfully. .as always ..work explained and completed as planned .. .as always ..work explained and completed as planned .. More

Great customer service and job well done within efficient time frame. Have recommended shop to other BMW owners. time frame. Have recommended shop to other BMW owners. More

Dealership always provides personal honest thorough dealings with reliable and friendly service. They go to great lengths to satisfy. Bravo! dealings with reliable and friendly service. They go to great lengths to satisfy. Bravo! More

I brought my bmw in and they put a new MAF sensor on but the prove still persist. the prove still persist. More

The dealer is great. I want to say that the tech advisor had my loaner ready for pick up. Then after the oil change was completed he notified me that my rear tires were o I want to say that the tech advisor had my loaner ready for pick up. Then after the oil change was completed he notified me that my rear tires were out of tolerance and he gave me the option to replace them without pressure which I did. He told me the brands and he had them in the building installed them and completed the alignment. I am happy with the vehicle. I do not believe that this dealer was attempting to fleece me. That is really important. More

Scheduling service is easy, the service writer was friendly, and the tech was knowledgeable, and efficient. friendly, and the tech was knowledgeable, and efficient. More

Service department is extremely professional and every visit they go above and beyond answering questions and keeping me in the loop on what is going on. visit they go above and beyond answering questions and keeping me in the loop on what is going on. More