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Richmond BMW Midlothian

Midlothian, VA

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Reviews
Vehicles
4.7
584 Reviews
Call Dealership (804) 897-2257
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12100 Midlothian Turnpike

Midlothian, VA

23113

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Showing 584 reviews

February 04, 2024

Staff is not very friendly. Seems like they really don’t care about the sale. More

by Shonique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roshan Patel
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Feb 07, 2024 -

Richmond BMW Midlothian responded

Shonique, Thank you for sharing your review. We're deeply sorry to hear about your experience with our staff not meeting your expectations in terms of friendliness and engagement during your visit. Providing exceptional customer service and making customers feel valued and cared for is a priority for us, and it's concerning to learn that we fell short of meeting these standards during your interaction. We would like to speak with you and hopefully learn more about your experience. Please contact me at your convenience. Alex Utz, General Manager, 804-897-2200

February 03, 2024

The first time I’ve been able to pick a vehicle out online, drive to the dealership, and pick it up! Excellent customer service provided by each and every party involved! More

by Mrs. Danielson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rebecca
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February 02, 2024

BMW has always given me excellent service feedback and customer service whenever I’ve visited the Midlothian branch! More

by nightnurse23rn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Peterson
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January 31, 2024

Excellent service. My service advisor kept me informed throughout every stage of the hr work being done More

by bamujahid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scot
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January 29, 2024

my service team responded promptly and respectfully. .as always ..work explained and completed as planned .. More

by kbyrd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team Scot McCormick
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January 23, 2024

Great customer service and job well done within efficient time frame. Have recommended shop to other BMW owners. More

by Lexikalisch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Peterson
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January 22, 2024

Dealership always provides personal honest thorough dealings with reliable and friendly service. They go to great lengths to satisfy. Bravo! More

by AJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Yucaba
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January 22, 2024

I brought my bmw in and they put a new MAF sensor on but the prove still persist. More

by alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
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January 20, 2024

The dealer is great. I want to say that the tech advisor had my loaner ready for pick up. Then after the oil change was completed he notified me that my rear tires were o More

by Brockd9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott and Mr Perry
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January 19, 2024

Scheduling service is easy, the service writer was friendly, and the tech was knowledgeable, and efficient. More

by newbmw530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Yurcaba, Timothy, and Buddy Cauthorne
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