Richmond BMW Midlothian

Buyers beware of buying any extended warranties or purchasing vehicle protection contracts from this dealership. I am still waiting on my full refund after a month of canceling the contract. First, I purchasing vehicle protection contracts from this dealership. I am still waiting on my full refund after a month of canceling the contract. First, I was told accounting had not cancelled the coverage. This was after the sales manager was supposed to submit the cancellation request after it was signed by me in Dec of 2021. Contacted the sales manager again after a month of no response. This time I was informed he would contact the warranty provider directly and I get this remediated quickly by having the check sent to the dealership. Two weeks later I still haven't heard from the dealership or the sales manager. Now my emails are going unanswered by the sales manager. How can you have trust and want to patronize a business if its problematic just performing a simple transaction as canceling a warranty. It's about doing the right thing and this dealership doesn't appear to have the customer's best interest in mind. More

Purchased my second suv from BMW Midlothian. Balaji helped me both the times. He is truly an amazing person, period. The dealership is fantastic . Great people. helped me both the times. He is truly an amazing person, period. The dealership is fantastic . Great people. More

06/04/2021By far the WORST experience ever, NOT a 06/04/2021 By far the WORST experience ever, NOT a dealership to ever be trusted. I brought my car in for inspection and asked for an appraisal 06/04/2021 By far the WORST experience ever, NOT a dealership to ever be trusted. I brought my car in for inspection and asked for an appraisal for buy back. I had previously received an email from the manager regarding paying 125% of KBB value due to shortage of pre-owned cars I was called and quoted a price and told the offer was good for 5 days. I then called and set up an appointment for a buy back within that 5 day period. On the day of the appointment, 4 hours prior to appointment I received a call with the explanation the the person who quoted me the amount does not work at BMW Midlothian any more and they cannot honor the offer that was made. The person who called me said due to high mileage the approval was denied. However, then how was the appraisal done and a quote offered? They had the mileage and year of car and the car has been serviced since purchase with them. Unfortunately, this interaction with this Richmond BMW Midlothian dealership is reflective of BMW as a whole and has confirmed my impression that BMW is a watered down brand. No longer can be considered a luxury brand. Luxury brands have dignity and take pride in their integrity towards their customers. They value customers, reputation and integrity over profit and hence customer loyalty and profit then follow. Unfortunately now the lot is full of unimaginative jalopies with an M symbol attached to anything that makes a little more sound with more cost. Dealerships such as these and the experience I had at Richmond BMW Midlothian reflect this degradation of the brand. Please avoid this place at all costs. If they cannot honor an offer that was made to sound fool proof and in good faith, I am afraid to even know what other tactics they use to fleece their customers. A clear case of bait and switch. Their slogan "Ultimate Driving Machine" should be replaced with "Ultimate Lying Machine". More

First Rate. Our car buying experience from beginning to end was stress free and pleasant. Super polite and laid back folks. My best vehicle buying experience in 62 years. Highly recommended. Honest, knowle end was stress free and pleasant. Super polite and laid back folks. My best vehicle buying experience in 62 years. Highly recommended. Honest, knowledgeable, no gimmicks and no pressure. More

One of the best car buying experiences I have had. And all done long distance by email. Fair price for their car and a fair price for my trade. No hard sell extended warranty or glass etch nonsense. Ba all done long distance by email. Fair price for their car and a fair price for my trade. No hard sell extended warranty or glass etch nonsense. Balaji was very courteous and helpful. I arrived just after opening, the whole process took less than an hour and now I have a very nice slightly used BMW. Highly recommended. More

Polite non pressure approach to sales. All questions answer properly and promptly. In the dog eat dog world of used car sales this was refreshing and rare in my 6 month purpose driven search for a 2nd answer properly and promptly. In the dog eat dog world of used car sales this was refreshing and rare in my 6 month purpose driven search for a 2nd vehicle. More

Excellent service by Kim Visited today to get someone to help me with the technology on my X5. Kimberly HeerBrandt was assigned to help me. Kimberly was very professional in e Visited today to get someone to help me with the technology on my X5. Kimberly HeerBrandt was assigned to help me. Kimberly was very professional in explaining all the technology in my vehicle. She made sure I understood how to navigate through everything. She was extremely patient and answered all my questions and did not seem to be put off by having to help me. In addition, she showed me how to use the roadside assistance feature and found that the name registered with Roadside Assistance was someone else. Kimberly did not hesitate to go to her computer and got me and my wife registered. Once finished we went back to the vehicle and called Roadside Assistance to make sure all the changes went into effect, Awesome Client Advisor and I will not hesitate to purchase a vehicle from her when the time come, More