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Richmond BMW Midlothian

Midlothian, VA

Overview
Reviews
Vehicles
4.7
639 Reviews
Call Dealership (804) 897-2257
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12100 Midlothian Turnpike

Midlothian, VA

23113

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Showing 639 reviews

January 03, 2024

All concerns that I had for repair were taken care of to my satisfaction. All systems on the X5 are a GO. More

by kjworrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Yurcaba
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January 02, 2024

The service department used to be friendly when Lance was there. My last visit was less than satisfactory. No one even smiled. I wanted to wait for the vehicle ( new tire) but I was told everyone was at l More

by rdcleek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jan 05, 2024 -

Richmond BMW Midlothian responded

Thank you for sharing your recent experience with our service department, and we appreciate your loyalty over the years. We sincerely apologize for the less-than-satisfactory visit, and your feedback is important to us. It is disheartening to hear that the level of friendliness and service you once enjoyed has declined. We have taken note of your concerns regarding the lack of communication about the extended wait time and the oversight in dressing the new tire. We would like to speak with you further about your experience and hopefully restore your faith in us. Please contact me at your convenience. Thank you. Alex Utz, General Manager, 804-897-2200

January 02, 2024

Excellent service. Dealership staff is great and very friendly. Always available to help and answer any questions. Best experience ever. More

by Miguel Angel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ellis "EJ" Hill II, James Williams, Roshan Patel, Balaji Rajamohan, Robert Jackson, Kirk Randolph, Alex Utz, DJ Perez
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January 01, 2024

Dependable, available, and reasonable. Provide good communication and keep the customer informed throughout the service process. Pleasurable service staff! More

by vwbugman86
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim and Matt
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December 31, 2023

Resposive. Knowledgeable. Fast. The salesperson really knew her stuff. The manager was responsive and entertained all offers. The financing was thorough an More

by Cheridahl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel, Alex
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December 30, 2023

Everyone was very helpful and friendly. We felt like we paid a fair price for our used vehicle. The purchase and financial process was effortless. More

by jerrywisty
Recommend Dealer
Yes
Employees Worked With
E.J.
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December 28, 2023

The man at the service desk was great to deal with on my visit this week More

by Brothers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Williams
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December 28, 2023

Excellent sales staff, outstanding service. Buying my car was a breeze, and they offered me a great trade-in value too. More

by braz.brandt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kirk Randolph
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December 21, 2023

Awesome experience, one of the very best dealerships of any brand. Highly recommended. You will not be disappointed. More

by dbrownbd1983
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Williams, Balaji Rajamohan
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December 21, 2023

The service manager was able to get me the vehicle I wanted. He also gave me a fair appraisal for my trade-in vehicle, which was well kept. They even brought my late model certified pre-owned vehicle a More

by Roosevelt Dean, Jr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Balaji Rajamohan, Alex Utz
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