Richmond BMW Midlothian

Great customer service brings me back again In 2011, I did my first lease after my salesperson at Richmond BMW Midlothian, Bobby Watts (now retired), recommended it. Best decision. Subsequently, In 2011, I did my first lease after my salesperson at Richmond BMW Midlothian, Bobby Watts (now retired), recommended it. Best decision. Subsequently, I moved from Richmond to Florida and leased a car there in 2014. Now it's time to lease again, and the offers and conversations with my dealer in Florida fell short. What I wished for was to return to Richmond BMW Midlothian, so I called and asked if that was an option, and it was. This is where Roshan Patel enters. I thought Bobby was the best salesperson ever, but Roshan is just as great and might be slightly more wonderful. Not only did he treat me with sincere appreciation as a repeat customer (11-year BMW owner), but the deal he and the dealership offered demonstrated they cared I would purchase a car from them in Virginia over my dealer here in Florida. For me, it's also the details. Roshan is so organized and detail oriented. Because everything we did was through email, text or mail, I greatly appreciated how he'd outline instructions in the email that would perfectly match the corresponding attachments I'd have to review and sign. There was no guessing or confusion in any step of the process. Beyond that, he was extremely proactive, a great listener and provided advice on selecting the right vehicle. Carbon Black is really a dark blue in the daytime. Did you know that? I didn't. I've wanted a dark blue for so long, but BMW doesn't allow an M package on a dark blue car. A 6-year problem solved by Roshan and Balaji taking photos of a Carbon Black car for me and opening up my world in a few texts. THIS is the type of customer service I'm talking about. And this is why I am so glad I went back to Richmond BMW Midlothian. I'm a fan for life. Thank you guys for treating me so well. More

Service Advisor I gave this rating because I am always welcomed with a smile from my service advisor. Honest, never pressured to get any unnecessary repairs. My ques I gave this rating because I am always welcomed with a smile from my service advisor. Honest, never pressured to get any unnecessary repairs. My questions are always answered honestly with excellent customer service. More

Experienced Professional I called Jeff Yurcaba this morning asking if I could bring my car in in the next hour or so. My AC had stopped working yesterday afternoon [95 degr I called Jeff Yurcaba this morning asking if I could bring my car in in the next hour or so. My AC had stopped working yesterday afternoon [95 degrees] but seemed OK this morning. Very confusing. I came in and Jeff quickly explained how this could happen in words I could understand. He recommended an evacuation of the refrigerant and recharge adding a dye to check leaks. He said it would take an hour, gave me the estimated cost, and within the hour the car was ready. It was also within the cost estimate. AC now working fine. I appreciated the quick and immediate service without prior appointment. I have worked with Jeff on many occasions and he has my trust. More

Quality Customer Service I had the pleasure of having Balaji Rajamohan being my salesman. I was purchasing a car from North Carolina and the dealership was so professional and I had the pleasure of having Balaji Rajamohan being my salesman. I was purchasing a car from North Carolina and the dealership was so professional and organized. The car buying process was very fast and the dealership was great with helping me with my first car purchase. More

Buying experience Jared Perkins and James Williams were excellent to work with and would definitely recommend them to anyone I know in the future for a car buying exper Jared Perkins and James Williams were excellent to work with and would definitely recommend them to anyone I know in the future for a car buying experience! More

Enjoyable Experience I had the pleasure of purchasing a vehicle from Richmond BMW Midlothian last week. I also had the pleasure of working with a wonderful salesman and BM I had the pleasure of purchasing a vehicle from Richmond BMW Midlothian last week. I also had the pleasure of working with a wonderful salesman and BMW enthusiast, Anthony McRuffin. He took the time to answer my endless list of questions, was respectful of my time, and even purchased a quick meal for me while I waited. He is a great example of the high level of customer service this dealership provides to its customers. I would like to take a moment to give a special shout out to Alex, one of the new salesman who helped me while I was waiting for Anthony. He took the initiative to assist me and show me a few vehicles before Anthony was available, so I would not have to stand idly. I also would like to acknowledge and thank Gregg and Kenny for their help in teaching me about several of the features of my car. They also were very helpful and patient while answering my questions. In comparison to the other dealers and salespeople I worked with, Richmond BMW Midlothian was above the bar! Thanks! More

Outstanding I have been greatly pleased by my purchase and follow up experience. I first dealt with Aaron Mason, who was outstanding to deal with--he went above I have been greatly pleased by my purchase and follow up experience. I first dealt with Aaron Mason, who was outstanding to deal with--he went above and beyond to make sure I was satisfied and, most importantly, to make sure my new car was in perfect shape (it had been sitting on a lot for many months). I then dealt with Travis Woods. I told him of a time limitation of mine and he accomplished everything he needed to, but still met my time constraints. While there, I introduced myself to Lance Malatak, a service adviser who came highly recommended to me. He took time out of his lunch to chat with me for a while. I saw him again when I went back for my encore meeting and he was again very helpful and knowledgeable. Also, during each of my visits to the dealership, the General Manager, James Williams, checked in on me to be sure that I was being well cared for. More

Great experience I live out of state and found the car on the Internet. They were very easy to work with and very responsive by email. We were even able to set ballpar I live out of state and found the car on the Internet. They were very easy to work with and very responsive by email. We were even able to set ballpark pricing for my trade by exchanging photos and information, so the preparation and expectations setting was perfect. On the day of the purchase, they very friendly and thorough in walking through all of the steps, including having the BMW "genius" go over the car and take me for a test drive. Even out of state registration and taxes where handled. Overall this was an exemplary car buying experience, and the car is great too. More

Awesome Experience Excellent customer service, Roshan and Eva worked with me to find the perfect X5. POst sale experience was perfect, Kenny, the BMW Genius spent an ho Excellent customer service, Roshan and Eva worked with me to find the perfect X5. POst sale experience was perfect, Kenny, the BMW Genius spent an hour with me going through all the features. More

Go here if you want a genuine sincerity of care. I walked into the Midlothian BMW dealership on a Saturday morning. I was quickly greeted by Balaji and once he learned my desires he immediately refer I walked into the Midlothian BMW dealership on a Saturday morning. I was quickly greeted by Balaji and once he learned my desires he immediately referred me to the appropriate team member to help me. Anthony then spent the entire day teaching me about how BMW can fit into my life. Over my life I have been to many dealerships of numerous brands and purchased many vehicles as I like to keep up with technology and fun for my daily commute. Over the years I have internally rated the dealership based on the good things from prior experiences. Having purchased vehicles over the years from Pontiac, Toyota, Lexus, Volkswagen, Infiniti, Nissan, Hyundai, Jeep, and Fiat I have seen my fair share of the good and the bad. At Midlothian BMW, I have never felt a sincerity like what I received there. Beyond the fact that this BMW X6M puts a smile on my face like no other vehicle EVER has...the dealership continues to reach out to me to make sure I am enjoying my purchase. I have "stopped by" twice now to ask a quick question and am immediately greated by atleast three of them. It's like I'm family. I have never felt like I could just hang out with my sales team! I am doing my best to get to 1200 miles to have my first service experience...and remove the factory limiters on my valves to experience my car's full potential. I have already been given my personal service advisor's contact info. So I am ready for my next great experience at Midlothian BMW. I wish I found them years ago! More