Richmond BMW Midlothian

Overall experience was outstanding. This was the second vehicle we have purchased from Roshan. He is friendly, patient and extremely knowledgable of the features and technical specs of the vehicle. He does vehicle we have purchased from Roshan. He is friendly, patient and extremely knowledgable of the features and technical specs of the vehicle. He does a great job of the delivery process and is excellent at training on all of the vehicle's operation. Bob is friendly and makes you feel at home in the dealership. Kelly is very efficient and paperwork is done quickly with good explanation of the details. I would recommend Roshan and this dealership to anyone looking for a pleasant buying experience. More

We found Roshan to be thorough, friendly and informative - and was very patient with our numerous questions and visits. The other employees complemented the positive experience we had at Richmond BMW of Mid - and was very patient with our numerous questions and visits. The other employees complemented the positive experience we had at Richmond BMW of Midlothian. More

I saw a low-mileage, 2010 328i on the Midlothian BMW website and after talking with Roshan on the phone, I decided to go see the car. Since it was over 100 degrees that day, Roshan parked the car in t website and after talking with Roshan on the phone, I decided to go see the car. Since it was over 100 degrees that day, Roshan parked the car in the air conditioned service area so that I could take my time to explore the car without having a heat stroke...lol. He explained the many features of the car and answered all my questions. After the test drive, I wasn't completely sure if I was ready to purchase the vehicle but I never felt rushed to make a decision. I finally came to my senses about what a fabulous opportunity was before me and finished the deal with some help from Bob Nance and Kelly Perry. Roshan even offered to deliver the car to my office or home after the prep/detailing of the 328i was finished! Long story short, Roshan and everyone at Midlothian BMW made my car shopping experience very special and I heartily recommend Roshan and Midlothian BMW to anyone shopping for a car. More

Roshan Patel is an excellent saleman. He is very knowledgeable and does a very good job explaining all of the features of the car. He did not pressure me nor try to influence my choices, however he knowledgeable and does a very good job explaining all of the features of the car. He did not pressure me nor try to influence my choices, however he provided very helpful information so that I could make the decisions best for me. I have purchased several cars over the years and from various dealers including BMW and Roshan is by far the best salesperson I have deal with. He took pride in preparing the car to be turned over to me. Overall an excellent experience. Use Roshan! More

Being a previous owner of two BMWs, I have had the experience of dealing with and purchasing from other BMW dealerships. However, none of my previous experiences were as pleasant and stress free as bu experience of dealing with and purchasing from other BMW dealerships. However, none of my previous experiences were as pleasant and stress free as buying a car from Richmond BMW Midlothian. While waiting for my car being washed/detailed/serviced, I decided to take a look around the showroom and at the different vehicles on their lot. I was able to take all the time I needed,without any pressure, since surprisingly, I did not have the usual irritating car salesman/saleswoman following me right behind my back pointing out which car I should look at. By the time I decided which car I wanted, I approached Roshan Patel for more information. He was very patient listening to what I wanted and needed in a vehicle. He showed me the differences in the two 328i I was interested in. He explained in detailed the different options and scenerios in purchasing the vehicle (lease vs. buy). When I asked him to calculate the payments based on different downpayment amounts, he did not hesitate to do it nor did I, at any time, feel pressured into buying a car. I also liked their taking the higher amount of the two estimates made on my trade-in vehicle. The other BMW dealerships I dealt with had all the bells and whistles and hoopla in their showrooms but if you want to have a car buying experience where you would get a fair trade-in value for your old vehicle, a good price with the options/accessories you want in your new vehicle (especially if you've already done your own research/homework on the vehicle you want), and be treated in a professional and courteous manner, you should purchase your BMW from Richmond BMW Midlothian (Salesperson:Roshan Patel). More

I was nervous about going to the dealership because of past experience. I really felt that Roshan listened to what I wanted in a vehicle. He gave me plenty of options to consider. I had his full attenti past experience. I really felt that Roshan listened to what I wanted in a vehicle. He gave me plenty of options to consider. I had his full attention and I appreciated that. After we spent the day together I couldn't have asked for a better person to deal with. Roshan has a customer for life. I love my car! More

Roshan did a great job of answering our questions without being pushy. He was very knowledgeable about the products. The dealership arranged a prompt transfer of a car from a sister franchise that met our being pushy. He was very knowledgeable about the products. The dealership arranged a prompt transfer of a car from a sister franchise that met our needs and closed the deal. More

Roshan Patel was the perfect person to help me buy my new car. He was very knowledgeable and patient in explaining every option/feature and answering all of my questions...no matter how small. He wanted to car. He was very knowledgeable and patient in explaining every option/feature and answering all of my questions...no matter how small. He wanted to make sure that I bought the car that was right for me. He always tried to accommodate my schedule, kept me up-to-date on the status of my order, and handled the order and sale in a professional manner. He was easy to work with....which was a delight. His attitude was always positive, and he always seemed willing to help me in any way he could....which I appreciated. Thanks Roshan...I love the new car! More

The people at the dealership were very helpful informative and friendly. They were easy to deal with and helped us find the right car. We love our new car. informative and friendly. They were easy to deal with and helped us find the right car. We love our new car. More