Richmond BMW Midlothian

Awesome Experience and Customer Service Our experience with this dealership is fantastic. We purchased our first BMW in 2015. We were treated so well that we decided to purchased another BMW Our experience with this dealership is fantastic. We purchased our first BMW in 2015. We were treated so well that we decided to purchased another BMW when, unfortunately, due to a car accident resently (9/26/16). The salesperson who helped us was Kimberly. She was excellent, personable, knowledgeable and has a great disposition. I would recommend this dealership any day... More

Outstanding! Amazing service. Best service I've ever experienced! My seventh Bmw and they keep improving. They have a solid team at Midlothian BMW. This was an exceptional purch Best service I've ever experienced! My seventh Bmw and they keep improving. They have a solid team at Midlothian BMW. This was an exceptional purchase experience. More

Traded an M4 for a new M3 Great Experience Their whole team was fantastic to work with especially Roshan he is a true professional. Anthony in Sales and Arron in Finance were also great to wor Their whole team was fantastic to work with especially Roshan he is a true professional. Anthony in Sales and Arron in Finance were also great to work with. I traveled from NC to purchase a new 2017 M3 and traded a vehicle. All aspects of the deal were handled very well, This review is coming form a guy who knows the car business inside & out and has purchased at least a dozen vehicles in the last 10 years and has had some poor experiences. I would highly reccomend ! More

Quick and easy Anthony McRuffin is one of the best car salesman I have ever dealt with. Easy going, straight to the point and knows and shows you what you're purchas Anthony McRuffin is one of the best car salesman I have ever dealt with. Easy going, straight to the point and knows and shows you what you're purchasing. More

A fast and fun experience! I came into the dealership at 8pm on a Friday night. i absolutely despise when buying a car takes more then an hour or two. I said that to them and he I came into the dealership at 8pm on a Friday night. i absolutely despise when buying a car takes more then an hour or two. I said that to them and hey promised to keep it as short as possible. Kimberly and Marwan had me out in 1 hour after settling on a final price. They were great through negotiations and made the process fun. Lots of laughs! The customer service with them was outstanding. I felt like their only customer- even when I came back to get my car detailed on a busy day. I've used BMW for years but Midlothian topped every other dealership I have gone through! I highly recommend them. More

First class through-and-through I quickly needed to find and purchase a car - one half day or less. Thank goodness for Kimberley and the professional team at BMW of Midlothian. Gone I quickly needed to find and purchase a car - one half day or less. Thank goodness for Kimberley and the professional team at BMW of Midlothian. Gone was the sleeze of pushing extras I didn't need or want, replaced by a peer-to-peer vibe. Maybe my best car buying experience ever... More

The Absolute Ultimate BMW Buying Experience ! Richmond BMW Midlothian is the most customer-focused dealership I've ever dealt with. The Sales Team was incredible and handled every detail like I w Richmond BMW Midlothian is the most customer-focused dealership I've ever dealt with. The Sales Team was incredible and handled every detail like I was the most important customer they had. The Sales Team made sure they understood exactly what I wanted, and exactly how much I could spend, and they worked tirelessly until they found exactly the vehicle I was looking for! Even though I live 125 miles from the dealership, and am typically very tied up at work during the workday, they made the whole buying experience easy. They left me phone messages, text messages, emailed me pictures of cars, allowed me to complete and fax documents to the dealership, and even drove the car 125 miles to personally deliver it to me when I couldn't get to Richmond. Travis Woods is hands-down the best BMW sales person I've ever dealt with in my 20+ years of buying BMW's. He was attentive to my every request. Most importantly to me, he delivered on every commitment he made to me. In addition, Roshan Patel did an awesome job and was a pleasure to work with. Lastly, Kenny Tilghman did a wonderful job of delivering the car to me and working with me to complete the paperwork and make sure I was completely satisfied with my new X1 ! I cannot say enough good things about Travis, Roshan and Kenny. They made my BMW buying experience the best one I've ever had! Love Richmond BMW Midlothian ! More

Like family I lost my vehicle in an accident. The word got around the dealership very fast.. Staff I didn't know came by while at the facility to ask if I were ok I lost my vehicle in an accident. The word got around the dealership very fast.. Staff I didn't know came by while at the facility to ask if I were ok, and if I needed anything. I was very worried about acquiring another vehicle. I knew I was upside down in my totaled 740. I was told don't worry, we will take care of you. The initial conversation of what I wanted, how much could I spend and other financial concerns of a car purchase. At this time I was told, "you have nothing to worry about". We got this, you will be riding soon. The staff went on line and about an hour later they found the perfect car. It was in another state. When my rental had to be turned in, I was given a loaner until my car arrived. They took a few days to certify it, and not only was I in another car. But, a better car. They were all very attentive. I felt like they were my family. I really felt the entire staff cared for me and not just the sale. I know I'm not alone with the purchase of my 2013 740li. I know I will never drive the brand I left behind again. Thank you to my family at Richmond BMW midlothian. More