Richmond BMW Midlothian

Like family I lost my vehicle in an accident. The word got around the dealership very fast.. Staff I didn't know came by while at the facility to ask if I were ok I lost my vehicle in an accident. The word got around the dealership very fast.. Staff I didn't know came by while at the facility to ask if I were ok, and if I needed anything. I was very worried about acquiring another vehicle. I knew I was upside down in my totaled 740. I was told don't worry, we will take care of you. The initial conversation of what I wanted, how much could I spend and other financial concerns of a car purchase. At this time I was told, "you have nothing to worry about". We got this, you will be riding soon. The staff went on line and about an hour later they found the perfect car. It was in another state. When my rental had to be turned in, I was given a loaner until my car arrived. They took a few days to certify it, and not only was I in another car. But, a better car. They were all very attentive. I felt like they were my family. I really felt the entire staff cared for me and not just the sale. I know I'm not alone with the purchase of my 2013 740li. I know I will never drive the brand I left behind again. Thank you to my family at Richmond BMW midlothian. More

Best Car Buying Experience Ever Over 25 years I have bought over 18 vehicles, of all makes, at multiple dealerships, both new and used. This being said, I have NEVER had such servic Over 25 years I have bought over 18 vehicles, of all makes, at multiple dealerships, both new and used. This being said, I have NEVER had such service as I experienced at Richmond BMW on Midlothian Turnpike. From James, the General Manager, to the Aaron's, Sales Managers, to Anthony, the best Sales Representative ever. Even Mo, in finance was a pleasure to deal with. I was purchasing a used 2002 X5 which was in impeccable condition but had a few issues, to be expected with a vehicle of 14 years and 150,000 miles. Despite the purchase being an "As Is" purchase the team at Richmond BMW fixed two sensors totaling over $1,100, replaced a slow door lock actuator at $600, replaced loose weather stripping, and also went to the trouble of finding a replacement cargo cover. All of this was done after I had accepted delivery and could easily have been charged to me. However, they charged me absolutely nothing, zero, zip, nada. In fact when I tried to pay for some touch up painting they did on the hood, for rock chips, I was told they would not accept my money. Before you think I may have over paid for the car and that's why they did this for free, I can assure you they were willing to negotiate and I feel I received a more than fair price for the X5. I cannot say enough about the honesty, integrity, and professionalism shown by everyone I dealt with. In fact I have been so impressed, we are now seriously considering buying a new X5 for my wife. More

Best BMW Dealer Experience If you are shopping for a premium vehicle, you should be expecting courteous service, respectful and friendly interactions. This dealership is exactly If you are shopping for a premium vehicle, you should be expecting courteous service, respectful and friendly interactions. This dealership is exactly that. I had great experience working with Roshan and Balaji, and they really worked hard in satisfying my need. They have extensive knowledge of the product they are selling, BMW i series in my case. Really a professional team they've got. I highly recommend this dealer as the dealer of your choice if you are in RVA area. More

"Repeat Customer" I purchased 1 BMW and a SUV from this dealership and the customer service is OUTSTANDING. From sales, service to finance they are top-notch. Keep up t I purchased 1 BMW and a SUV from this dealership and the customer service is OUTSTANDING. From sales, service to finance they are top-notch. Keep up the GREAT WORK!!! Thanks again Travis Woods for my SUV. More

Great Customer Service I came here with no clue of what I liked or wanted. Originally I wanted a Lexus but came here to explore my options. Balaji Rajamohan was very friendl I came here with no clue of what I liked or wanted. Originally I wanted a Lexus but came here to explore my options. Balaji Rajamohan was very friendly and patient with me to find the perfect car, and he found a car that I love. I had no intentions of buying a BMW as I stated before I was interested in a Lexus. Instead I bought a CPO 2015 5 series for a great deal. The staff worked with me in a very respectful manner and the service was outstanding. Kenny helped me understand a lot of the car features that I was unaware existed, only to love this car even more. Lastly, the free coffee in here is delicious. I will recommend this dealer to anyone who wishes to buy a Luxury car. More

Returning Customer I've have purchased/leased 5 BMWs over 10 years at this dealership. Sales & Customer Service remain top drawer. My recent experience w/ a salesman nam I've have purchased/leased 5 BMWs over 10 years at this dealership. Sales & Customer Service remain top drawer. My recent experience w/ a salesman named Alphie was superior; his assistance and no-pressure tactics made for an enjoyable purchasing experience w/ my new X3. I also had my seven-year-old Z4 serviced as well. The car service is what brings you back. Great Kudos to the R-BMW-M team! More

We were treated so well by very friendly and helpful people We walked in one day just to look at the BMWX5 suv and we were greeted by Kimberly who was a a brand new employee. She was very eager and helpful and We walked in one day just to look at the BMWX5 suv and we were greeted by Kimberly who was a a brand new employee. She was very eager and helpful and if she didn't know the answer to a question she asked her managers. She was so enthusiastic about BMW and about the X5. We noticed that the employees at this dealership work really well together as a team. Everyone was very friendly and helpful and willing to answer all of our questions. Alphie and Kimberly kept in touch with us through calls and emails. Roshan encouraged us to customize our car because we couldn't find what we wanted and to do the Performance Delivery if possible. Aaron also encouraged us to do the SC delivery. We LOVED the BMW Performance Delivery!!!! Shane was very personable, helpful and efficient in setting up our loan. When we brought the car in this morning to be inspected we were greeted by Kenny Tilghman, the genius. He is such a nice guy...super friendly and super knowledgeable. He and Alphie greeted me and helped answer some questions that I had. Alphie is also very nice and very helpful. Kimberly came and happily greeted us and took our picture with the new car. Kenny made sure that the car was inspected and that the coating was put on the seats and the exterior and that the car was washed and detailed. Then he put in my floor mats. My car is stunning!!! What a very pleasant experience we had with these fine people. They treated us according to the Golden rule. They all seem to genuinely like their jobs and they all exhibited excellent team work. More

Excellent Service Balaji Rejamohan was my client advisor and he providing all the information needed to complete my purchase. I went to the dealership just to test dri Balaji Rejamohan was my client advisor and he providing all the information needed to complete my purchase. I went to the dealership just to test drive the X1 and because of the service I received, I purchased it. I also have to mention Kenneth Tilghaman, the genius. Kenneth went over the computer system and I was thoroughly satisfied. These two are an awesome team. I would recommend this dealership and the two people mentioned above. More

Great customer engagement from start to finish From the moment they engaged me online to the first time I met with my sales rep Balaji I had the right amount of support all the way through the purc From the moment they engaged me online to the first time I met with my sales rep Balaji I had the right amount of support all the way through the purchase. More