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Richmond BMW Midlothian

Midlothian, VA

4.7
583 Reviews

12100 Midlothian Turnpike

Midlothian, VA

23113

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Showing 583 reviews

July 29, 2016

Best Car Buying Experience Ever Over 25 years I have bought over 18 vehicles, of all makes, at multiple dealerships, both new and used. This being said, I have NEVER had such servic More

by Tosh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron S., James Williams, Aaron Mason, Justin Morris, Anthony McRuffin
July 24, 2016

Best BMW Dealer Experience If you are shopping for a premium vehicle, you should be expecting courteous service, respectful and friendly interactions. This dealership is exactly More

by Jun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roshan Patel, Balaji Rajamohan
July 21, 2016

Fine Dealership, except DO NOT GO ON A SATURDAY Okay, first, I love the car however, I did not love the experience of purchasing it. The salesman was great, so this does not reflect on him. He was More

by CJUtter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrod
Jul 21, 2016 -

Richmond BMW Midlothian responded

We're so glad to know that you love your new car (Congrats!) and the sales experience went well for you -- for the most part. Though, we do sincerely apologize for the big inconvenience that resulted from our limited staff in finance. We understand how this part had a negative impact on your experience, with the lengthy wait. Regards, James Williams, General Manager

July 17, 2016

"Repeat Customer" I purchased 1 BMW and a SUV from this dealership and the customer service is OUTSTANDING. From sales, service to finance they are top-notch. Keep up t More

by theeman7624
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Woods, Roshan Patel, Justin Morris
June 27, 2016

Great Customer Service I came here with no clue of what I liked or wanted. Originally I wanted a Lexus but came here to explore my options. Balaji Rajamohan was very friendl More

by Natasharivera13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Tilghman, Justin Morris, Balaji Rajamohan
June 25, 2016

Returning Customer I've have purchased/leased 5 BMWs over 10 years at this dealership. Sales & Customer Service remain top drawer. My recent experience w/ a salesman nam More

by George Fenton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Mason, Justin Morris, Balaji Rajamohan, Alfie Benito
June 20, 2016

We were treated so well by very friendly and helpful people We walked in one day just to look at the BMWX5 suv and we were greeted by Kimberly who was a a brand new employee. She was very eager and helpful and More

by Queen123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly HeerBrandt, Kenny Tilghman, Shane Callender, Roshan Patel, Aaron Mason, Aaron Seaver, Alfie Benito
June 09, 2016

Excellent Service Balaji Rejamohan was my client advisor and he providing all the information needed to complete my purchase. I went to the dealership just to test dri More

by Evansnl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Balaji Rajamohan
May 07, 2016

Great customer engagement from start to finish From the moment they engaged me online to the first time I met with my sales rep Balaji I had the right amount of support all the way through the purc More

by michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Balaji Rajamohan
April 22, 2016

Got a used BMW 328 we have been looking for bimmer for a few weeks and were visiting Richmond BMW every other day. finally we got a deal yesterday evening. At last, we w More

by soykan karail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roshan Patel, Balaji Rajamohan, Alfie Benito
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