Richmond BMW Midlothian

Best Car Buying Experience I had the absolute best car buying experience I have ever had in my life. At 34 I have only purchased 6 vehicles from a dealer and by far Midlothian I had the absolute best car buying experience I have ever had in my life. At 34 I have only purchased 6 vehicles from a dealer and by far Midlothian BMW far exceeded my other experiences. All of the staff were great, especially our sales consultant Moe Salem. He put no pressure on me, and knew exactly what vehicle fit my needs before I even knew. He stayed in touch with me for over a week and even still follows up with me to see how things are going, and respected the "analytical" side of me which involves research and taking my time in a decision. Unfortunately, when I finally decided to purchase the vehicle I liked, someone else was at the dealership and they decided to purchase it. I was 2 minutes too late, but the staff found me another vehicle at a better deal immediately! I was amazed!!! It was ready for me 2 days later, and Christmas was one of the days. I will forever purchase BMW's because of this experience and especially at this dealership. I can't imagine working with anyone else. Plus BMW's are great, and believe it or not, affordable! More

Excellent experience! Would highly recommend! Bought my 2nd new car from BMW of Midlothian, VA. I cannot say anything but good regarding this dealer. The folks here from management ,sales to the Bought my 2nd new car from BMW of Midlothian, VA. I cannot say anything but good regarding this dealer. The folks here from management ,sales to the service department really care about the customer. I would highly recommend this dealer if you are looking for honesty and great customer service before and after the sale. After buying a car here, they do know your name after the sale! Just want to thank personally Rochan, Aaron and Joe for going above and beyond to make our car purchase go easy and smooth. Of course I cannot forget to thank Jimmy in finance for getting us through the paperwork in a timely manner since my autistic son was not too happy with us trading our car. Really appreciate you all for being so nice and taking care of us after the sale. Also would like to say thank you to Lance in the service department for always taking care of me with our previous BMW's. Really appreciate the great customer service here at BMW Midlothian!!!!!!!!!!!!!!! More

Exceptional Car Buying Experience From beginning to end, the sales and management team at Richmond BMW of Midlothian have been exceptional. Their level of customer service went above From beginning to end, the sales and management team at Richmond BMW of Midlothian have been exceptional. Their level of customer service went above and beyond our expectations. This was our first experience with the BMW brand, and from first impression we are pleased we made the decision. More

Great Service No Matter What When going to Richmond BMW Midlothian, I know that I will receive superb service. No matter what department I work with, I know that I will get great When going to Richmond BMW Midlothian, I know that I will receive superb service. No matter what department I work with, I know that I will get great customer service. When I was ready to buy a new vehicle, I knew that I had to get it from Richmond BMW Midlothian. The process of finding a car and going through the paperwork was easy and painless. Marwan and Wahid made my experience enjoyable. Also, the GM, James Williams was inviting and caring. He really work with me to get what I needed. I know for sure that I will return to Richmond BMW Midlothian for my next vehicle purchase. More

Very professional and knowledgable. I was always treated with respect. I worked with 4 different people during the course of buying my car and they all worked together seamlessly. They I was always treated with respect. I worked with 4 different people during the course of buying my car and they all worked together seamlessly. They were both knowledgeable and professional. It made my purchase of a $ 100K+ car exactly what you would hope it would be. Marwan Salem was my primary Client Advisor and he did a great job...even helped with sync my phone with the car. Great customer service. More

The staff was wonderful! Marwan Salem was an excellent client advisor! He spent his valuable time explaining all of the car's features and was also helpful after the sale was Marwan Salem was an excellent client advisor! He spent his valuable time explaining all of the car's features and was also helpful after the sale was completed. Aaron Mason showed his vast knowledge of all of the BMW series, which helped to make the correct car selection. More

New BMW Lease If you are in the market for a BMW, I would highly recommend both Anthony McRuffin and Wahid Shabazz at Midlothian BMW. Both Anthony and Wahid are cus If you are in the market for a BMW, I would highly recommend both Anthony McRuffin and Wahid Shabazz at Midlothian BMW. Both Anthony and Wahid are customer focused and service oriented. Anthony went the extra mile to explain many of the features in the 228i BMW. Waheed guided me through the leasing process and explained the many additional warranty products available. More

Got a new BMW 320! I came into the dealership for service on my 2007 model and ended leaving with a new car. The sales associate, Kriss, was great. He didn't pressure I came into the dealership for service on my 2007 model and ended leaving with a new car. The sales associate, Kriss, was great. He didn't pressure me into anything, just let the vehicle speak for itself. The manager, Aaron, worked very hard on finding a car that would meet my expectations as well as the payment I desired. Everyone I encountered were very friendly and helpful. This was my first time delving into the world of leasing and Kriss and Aaron really helped me navigate the process (which was still ridiculously long). I even ran into the Roshan, the person that sold me my first BMW. Thanks guys! I'm enjoying the car. More

Service is always perfect. Engine light came on and right away they got me into find out what was wrong. Jeff Yurcaba always is a great help and I have been having my car servic Engine light came on and right away they got me into find out what was wrong. Jeff Yurcaba always is a great help and I have been having my car serviced at Midlothian BMW for 5 years now. Thank you. More