Richmond BMW Midlothian

Great First Custom Build Experience I am a loyal BMW owner. My 2001 325i was 14 years old with 208,000 miles on it but still going strong. Due to traveling a lot for work, my husband tho I am a loyal BMW owner. My 2001 325i was 14 years old with 208,000 miles on it but still going strong. Due to traveling a lot for work, my husband thought it was time to get a new car that would have all the features I always wanted. I actually test drove the 3 series and the 2 at another dealership. They were really trying to get us to buy what was on the lot and didn't seem interested in us custom ordering. So we looked at other dealerships. My husband checked the internet and Midlothian BMW was very responsive to what we were looking for and helped him through the build process. They exceeded our expectations by having my car ready a week before my birthday! Fantastic service! Roshan and Justin were so helpful and educating (as I am technology challenged!) showing me all of the new features on my car. I absolutely love my 228xi! We were so impressed with everyone at the dealership that we will drive 1 and 1/2 hours for all of the car's service needs! Thanks Midlothian BMW Team! More

Our First Car Buying Experience ~ AWESOME CUSTOMER SERVICE ~ My husband and I bought our first car from Jimmy Poole and Frank Sorensen. I was not looking forward to the "buying experience"but Jimmy and Frank cha My husband and I bought our first car from Jimmy Poole and Frank Sorensen. I was not looking forward to the "buying experience"but Jimmy and Frank changed my outlook. I now know it can be easy and hassle free. From start to finish no pressure, no bs. I love Richmond BMW and will take ALL of my business there and tell everyone I know to take there business there ~ See Jimmy Poole and Frank Sorensen they will take care of you ~ THANKS Richmond BMW ~ The Heidlebaugh's More

Great first car buying experience! My mom, step-dad and I came to the dealership on a Sunday early evening not sure what to expect and we were completely blown away. I never once felt p My mom, step-dad and I came to the dealership on a Sunday early evening not sure what to expect and we were completely blown away. I never once felt pressured and I felt like everyone I came into contact with, especially Justin LeBlanc, Frank Sorensen, Aaron Mason, and Lance Malatak were EXTREMELY knowledgeable and customer-service oriented. They made this experience comfortable for me and a lot of fun. I will definitely be back for all service and would recommend their dealership to anyone. More

Midlothian BMW=Awesome I have now purchased 3 BMW's from Midlothian BMW and in each transaction my expectations have been exceeded. The team, led by James Williams, is ener I have now purchased 3 BMW's from Midlothian BMW and in each transaction my expectations have been exceeded. The team, led by James Williams, is energetic, enthusiastic and a real pleasure to work with from beginning to end. Roshan Patel and Bobby Wyatt are great sales people and their manager, Rick Rossano, is someone I cannot say enough good things about and finally Aaron Mason is the best finance guy I know. And I am someone who has hated the car buying experience until I met the professional crew at Midlothian BMW. More

awesome customer service I give this Dealership a 5 all across the board for there wonderful service and friendliness. I highly recommend Justin as a top notch sales associate I give this Dealership a 5 all across the board for there wonderful service and friendliness. I highly recommend Justin as a top notch sales associate! He helped me to get in my BMW aka Dream Car and has backed me up 100% all the way with my questions and concerns even after the fact. Aaron made my purchase easy and fun and answered all my questions with patience. Frank is a wonderful person, he helped me with maintenance and car rental as well as an advisor for that I think him very much so...... Thank you BMW of Midlothian for making me feel welcome :) More

CPO Purchase Experience Overall a great buying experience. Peter worked very hard with me to get the right deal in terms of trade in and financing options. The minor complain Overall a great buying experience. Peter worked very hard with me to get the right deal in terms of trade in and financing options. The minor complaint is that the dealer did not have the spare key and manuals, so I have to wait and return once they are delivered. More

My FIrst BMW Purchase I had visited Richmond BMW of Midlothian not intending to buy right away but only as the first stop of a planned 3 dealers to find a sporty luxury con I had visited Richmond BMW of Midlothian not intending to buy right away but only as the first stop of a planned 3 dealers to find a sporty luxury convertible. I had done my research online and had a pretty good idea of what I wanted. Well it turns out that this was my only stop and I worked through a deal on a car that wasn't even part of my research with salesperson JIMMY POOLE. Jimmy listened to what I wanted in a new car and pointed me to a 428i with the Luxury trim package and it immediately caught my eye. While I still wasn't planning to buy it without looking at Mercedes and Porsche, as I spent more time with Jimmy and met others there, I felt more and more comfortable with the dealership and after a lengthy test drive, Jimmy and I started to talk specifics about of deal which would include a trade in of my 2009 Audi A4. After the first set of numbers were presented, we were still a bit apart but Jimmy continued to work with his sales management team to come up with a price I felt comfortable with. And he did! BRANDON BECKNER worked with me on the financials presenting me several options for financing and did a great job explaining some of the other services and warranties I could buy. However, he did not pressure me at all to purchase any but merely explained what they were and why I might be interested in them. Overall this was an excellent buying experience for me thanks to these gentleman. Their no-pressure, laid back approach to sales was a welcome change from some of my earlier car buying experiences. At delivery time, Jimmy took my wife and I on a tour of the dealership and introduced us to the service department who explained exactly what we could expect. The manager eve came by to introduce himself and thank us for our purchase. Brandon had all the paperwork ready for us to sign and made the usually tedious financial portion of the car buying experience as painless as possible. Jimmy spent a considerable amount of time explaining to my wife and I how to work the advanced technology on the 2014 BMW 428i. And he urged us to call him anytime with questions and stop back in a week or two with a list of items we wanted to go over again. The dealership itself was comfortable and spotless and everyone was polite and friendly. I thank everyone I encountered there but especially Jimmy Poole and Brandon Beckner for a wonderful car buying experience and look forward to a long relationship with this dealership! More

Excellent Service and Knowledgeable Staff I was very pleased and by the outstanding customer service provided by Roshan Patel. I was also extremely impressed that Roshan knew everything about I was very pleased and by the outstanding customer service provided by Roshan Patel. I was also extremely impressed that Roshan knew everything about the vehicle. He assisted with educating me on the changes and upgrades of the new vehicle and helped to do comparison of different vehicles and models. His enthusiasm and passion for Bavarian Motor Works vehicles was contagious and truly appreciated. I would definitely return to this dealership for future purchases and would want Roshan to help me with my purchase! The entire staff was friendly and welcoming. More

excellant service Peter spent so much time showing us all the features of the 3X and said we could call him anytime providing us with his telephone number. In fact eve Peter spent so much time showing us all the features of the 3X and said we could call him anytime providing us with his telephone number. In fact everyone at this BMW is wonderful to work with. This is the 4th BMW we have bought from them More