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Richmond BMW Midlothian
Midlothian, VA
583 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 21, 2014
My wife and I could not have had a better experience had they given us the car. We had been shopping luxury SAVs for 3 months. I had actually visited 5 dealers in search of the best deal. I sent an email they given us the car. We had been shopping luxury SAVs for 3 months. I had actually visited 5 dealers in search of the best deal. I sent an email to Midlothian BMW simply because they advertised a great price on the vehicle we were looking for on their website, and within minutes I got a call from possibly the nicest and most knowledgeable BMW salesmen that I had spoken with, Jimmy Poole. It wasn't the usual auto response to an email; he had all the answers to my questions, and instantly provided me with real numbers, not scenarios. We communicated for several days after and he was never pushy or aggravated with my questions, and actually answered them. This is a rare quality these days. We encountered other dealers with a "buy it, or don't" attitude. Midlothian BMW is a 3 hour drive from our home outside of Roanoke, VA. We both took the day off from work to make the drive. When we arrived at the dealership, we were instantly greeted by Peter Barabasz as if we had bought 10 cars there before. Beverages and snacks were offered. During our test drive, Jimmy Poole was very knowledgeable and was able to explain all the features of the vehicle. No one at the dealership seemed to mind or seem to be put out that we wanted to test drive and look at multiple models. Once the test drive and the initial paperwork was done, we entered the negotiation phase. Usually the most uncomfortable part of purchasing a vehicle, only took 5 mins. We got top dollar for our trade and the numbers were exactly what we wanted. We instantly went into the finance office where Brandon Beckner completed all the paperwork in record time. I have spent hours in these finance offices being pushed into every add on available. Brandon explained the options available to us and let us decide if we wanted them or not. His attitude did not change at all if we chose not to purchase an add on. We ended up choosing a protection package not because we felt like we had to, but because it made sense. With input from Brandon and Rick Rosanno, we knew it was money well spent. Our overall experience with our new BMW lease at Midlothian BMW was fantastic. It was well worth the 6 hour round trip. The staff went above and beyond to make our experience pleasant. I will not buy a vehicle in the future without calling Jimmy Poole first. Thank you for the opportunity to share this experience. Sincerely, Jeff & Amy Hogan More
by jefhogan
Employees Worked With
Wahid Shabazz, James Johnson, Jimmy Poole, Justin Morris
February 21, 2014
This place damaged my car and refused to remedy. Essentially told me to F off. Disgraceful and dismissive...not worth pursuing, just avoid them in the future. Really disappointing. I'm never g Essentially told me to F off. Disgraceful and dismissive...not worth pursuing, just avoid them in the future. Really disappointing. I'm never going back. More
by JohnnyReb
Employees Worked With
Robert Calvaneso
February 19, 2014
Everyone was very professional and friendly. Troy is an excellent sales person and handled everything perfectly Roshan was also helpful. Aaron made the paperwork process very easy. Good job... excellent sales person and handled everything perfectly Roshan was also helpful. Aaron made the paperwork process very easy. Good job... More
by dns544cd
Employees Worked With
Roshan Patel, Stephanie Gasper, Aaron Mason
February 17, 2014
Although I have difficulty in speaking English, the employee Were very patient to answer all my questions. They treated me nice and friendly. Explained so many things to me. employee Were very patient to answer all my questions. They treated me nice and friendly. Explained so many things to me. More
by Angelashi
Employees Worked With
Bobby Wyatt, Wahid Shabazz
February 14, 2014
The purchase of my new BMW X1 from Richmond BMW Midlothian was a very positive experience. Jimmy Poole patiently explained to me everything I needed to know about the car and and the differences b Midlothian was a very positive experience. Jimmy Poole patiently explained to me everything I needed to know about the car and and the differences between the 28i and the 35i. There was only one 35i at the dealer and it was located in the showroom. Jimmy moved the car out of the showroom and gave me the opportunity to drive it so that I could compare it with the 28i. Good decision -- I purchased the 35i on the spot. After the purchase, Jimmy walked me through the technology package and all it options -- and there were many! I felt the trade-in on my 2006 BMW 325i station wagon was very fair. There were no surprises with the financial end of the purchase. Both Brandon Beckner and Aaron Mason are experts and explained the purchase process. They were also helpful in working with my credit union. Overall, the purchase process of the car was a "10." Linda M. Settle More
by LSettle
Employees Worked With
James Johnson, Aaron Mason, Jimmy Poole
February 10, 2014
The staff was very friendly and very patient. I had a lot of questions about the vehicle and what to expect with maintainence costs, James was very helpful in answering those. During the finance portion lot of questions about the vehicle and what to expect with maintainence costs, James was very helpful in answering those. During the finance portion I had a lot of questions about extended service contract and interest rates, Aaron was very helpful in answering those. Frank took my car out for a ride to access the trade-in value, he was very friendly and helpful. More
by jazzy2010
Employees Worked With
James Thurber, Frank, Aaron Mason
February 07, 2014
I always wanted a BMW but was afraid of the cost...I stopped in only to ask questions...I test drove a couple and fell in love...after a few hours I drove away a proud owner...thank you Bobby Wyatt and stopped in only to ask questions...I test drove a couple and fell in love...after a few hours I drove away a proud owner...thank you Bobby Wyatt and James Williams for being patient and explaining things over and over and over again...I look forward to doing business with you guys in the future...BMW FOREVER Dawn PM More
by Dawnpm
Employees Worked With
James Williams, Bobby Wyatt
February 05, 2014
My wife Amanda and I saw a vehicle on the internet for sale at this dealership. We arrived and meet Justin. He was so nice and very up front with all of our questions. Throughout the whole process Justin sale at this dealership. We arrived and meet Justin. He was so nice and very up front with all of our questions. Throughout the whole process Justin never led us a stray. He kept us informed of what was going on and was very patient and willing to work with us. When it came time to finalize the deal with finance, Brandon who had been by our side the whole afternoon as well was very easy to work with. He explained everything to us and helped us get the paperwork in order. He saw the deal in it's entirety and even helped us entertain our five year old son. Frank that works in the sales tower also was great, he even helped us with a cleaning issue inside the vehicle before we left. I have bought many cars in the past and this is by far one of the best experiences my wife and I have ever had. I hope that these three employees are given an "at a boy" for their dedication to the dealership. There was also a new salesman that was learning the process with Justine named Nick, I believe. He also helped and did an amazing job during this process. Thanks again! More
by ssmith0044
Employees Worked With
Frank, Nick , James Johnson, James Smith
January 31, 2014
After test driving a 4 series I was sold. James, Bobby, and I discussed my options such as ordering or waiting until the Spring when they expected some to be on the lot. I was able to locate a 435i with a and I discussed my options such as ordering or waiting until the Spring when they expected some to be on the lot. I was able to locate a 435i with all the options I wanted in MD and emailed Bobby on a Sunday night to share my excitement. I got an email from Bobby first thing Monday morning and without having to travel to the dealer the vehicle was delivered to Richmond and ready for me to take ownership Friday of the same week! WOW!!! Not only did Richmond BMW meet the price and discounts offered by the dealer in MD, they went out of the way to make this experience the best vehicle purchase I have ever made. Aaron is an amazing finance guy. He was so personable I felt like I'd known him longer than the 20-minutes prior to my arrival. Peter helped me get Sirius up and running...after they hung up on us and we had to call back. Bobby had everything in order and I was just totally blown away by the entire experience. Keep up the good work, you all have definitely raised the bar in customer (family) satisfaction. Welcome back James, you were truly missed. More
by ckelmore
Employees Worked With
James Williams, Bobby Wyatt, Aaron Mason
January 28, 2014
I gave Richmond BMW at Midlothian dealership the highest rating possible because it deserve such a rating. The quality of service, professionalism, integrity, and dedication was evident as this team of loy rating possible because it deserve such a rating. The quality of service, professionalism, integrity, and dedication was evident as this team of loyal professionals ensured I (the customer) received the ultimate car buying experience. In all my years of purchasing new vehicles, I have never been treated with such care...this has been (by far) the best new car purchasing experience of my life. I recommend any consumer interested in knowing how the car buying experience should be to visit Richmond BMW of Midlothian. James William (the GM) display of leadership was instrumental in influencing my decision to leave Mercedes Benz and come over to BMW. Roshan Patel and Aaron Mason are professionals of the highest caliber who are dedicated to customer satisfaction. A new standard in consumer care has been set. More
by maribel2706
Employees Worked With
James Williams, Roshan Patel, Aaron Mason
