Richmond BMW Midlothian

As a BMW owner, I always chose to go to this dealership location due to the level of customer service, friendliness and respectfulness of their entire team. This recent trip was to turn in my 2008 for a n location due to the level of customer service, friendliness and respectfulness of their entire team. This recent trip was to turn in my 2008 for a new vehicle...it was a great experience. Josh and Bob were wonderful to "deal" with and the process was painless! Thanks guys! More

It was a ok experience Josh Bolhuis was very helpful. Aaron Mason on the other was dismissive to my wife and his kindness seemed insincere. My wife felt disrespected dealing with him which made us feel Aaron Mason on the other was dismissive to my wife and his kindness seemed insincere. My wife felt disrespected dealing with him which made us feel uncomfortable. More

Dealer very patiently let us test drive various vehicles and versions of the SAV we finally purchased. Since it was an order the dealer kept us up to date on delivery and prepared paper work before we picke and versions of the SAV we finally purchased. Since it was an order the dealer kept us up to date on delivery and prepared paper work before we picked up the vehicle. The dealer provided financial advice without bias which helped us select purchase instead of lease as our best option. Overall a very professional and pleasant experience. More

Jeff Galton was very thorough in explaining how everything worked on the X5. The test drive covered both city and interstate driving experiences which gave us a really good overall view of how the everything worked on the X5. The test drive covered both city and interstate driving experiences which gave us a really good overall view of how the X5 handled the road which really sold us the vehicle. Everyone at the dealership greeted us with enthusiasm and smiles. I would definitely recommend this dealership to others. More

Best experience ever in buying a new car. Linann Singer and Bob Nance are the best! As a salesperson, Linann really cares about her clients and try to work the best deals for them. This lady really repr and Bob Nance are the best! As a salesperson, Linann really cares about her clients and try to work the best deals for them. This lady really represents the BMW family while showing respect, care, and knowledge to her clients. What an awesome personality! Shirldean Callis More

I enjoyed every minute working with these gentleman. They were very informative as well as worked to get me the best price. I would go to them again. In fact we leased 2 cars from them in the same week They were very informative as well as worked to get me the best price. I would go to them again. In fact we leased 2 cars from them in the same week. More

I enjoyed working with Bob Nance and Jeff Galton. They worked very hard to find the price that I could afford. I would deffinitely go visit them. worked very hard to find the price that I could afford. I would deffinitely go visit them. More

Josh, Roshan and Troy was very friendly and answering my entire question. It was a great price on the car that I purchase. I will be purchasing a new car in the further. entire question. It was a great price on the car that I purchase. I will be purchasing a new car in the further. More

Everyone from the time we walked in the door to the time we left was absolutely wonderful, very professional, and we felt like we walked away with exactly what we wanted. Jeff Galton was superb...he went we left was absolutely wonderful, very professional, and we felt like we walked away with exactly what we wanted. Jeff Galton was superb...he went through every single gadget inside/outside with soo much patience! We were truly impressed. Roshan, excellent and really knew the technology of it all..."thanks" us "old folks" need you. Aaron was reassuring that all i's and t's would be crossed. Bobby, thanks for coming in and asking if we needed anything else! Jeff thanks for the Key Rings (awesome!). Also Thank you Richmond BMW Midlothian for keeping me excited by sending updates (your BMW is out to sea with photos, your BMW is on its way with photo). You have no idea...owning a beautiful BMW has been my dream for 20 years! And I got it for my 20 year Wedding Anniversary! Thanks again, James and Martha Wilson, Virginia Beach, VA More

Roshan and Brandon were my sales consultants. Both men are a pleasure to work with and go above and beyond as it relates to customer service. Honestly, they were the reason that I ended up choosing the M are a pleasure to work with and go above and beyond as it relates to customer service. Honestly, they were the reason that I ended up choosing the Midlothian store and I look forward to working with them in the future. Bob and Aaron were also helpful and stayed customer focused throughout the process. Aaron did a good job and was very thorough despite the fact that they were having computer software issues and there had been some confusion on the sales side related to a rebate - again it was LATE at night and he was primarily concerned about my experience rather than trying to push product which really helped win my trust - good work (especially considering this was his first week on the job). There were a few twists and turns in the buying process that kept us all there very late on a Friday night (Roshan was actually off on Friday but had come in to finalize my purchase). I've still got to go back and have a couple of things serviced and corrected on the car because I actually bought the car without ever driving it but I have no doubt everything will be corrected. Normally, I would never consider signing paperwork without having driven a car but again this team of professionals is top notch and they have my trust. I hope that my experiences having my car serviced are as customer focused and assuming they are then I've found MY dealership. More