Richmond BMW Midlothian

Great dealership. Friendly and knowledgeable staff. Always make you feel welcome throughout the entire process! Friendly and knowledgeable staff. Always make you feel welcome throughout the entire process! More

Great service very knowledgeable staff seem to really understand BMWs. Do a great job thanks understand BMWs. Do a great job thanks More

Excellent service and updates given throughout the day until it was completed. Scott was even able to find a coupon that could be used towards my service. until it was completed. Scott was even able to find a coupon that could be used towards my service. More

Jenna and the team were fantastic and made my purchase decision easy. They continue to be helpful,in the weeks after. Great service all around decision easy. They continue to be helpful,in the weeks after. Great service all around More

Last service was quick and efficient. Wait area was nice and online progress app kept me informed of service status Wait area was nice and online progress app kept me informed of service status More

Another great and timely experience with the award winning service team! Thanks again for taking great care of my vehicle. winning service team! Thanks again for taking great care of my vehicle. More

Excellent service. Service advisor was great. Discussed all aspects of the service. Will return agaim Service advisor was great. Discussed all aspects of the service. Will return agaim More

Very thorough in taking care of my car. Explained all work that was done and gave me a printout. I was provided many different time slots for my appointment. Thanks ! Explained all work that was done and gave me a printout. I was provided many different time slots for my appointment. Thanks ! More

Whilst driving near the dealer location, I had an "engine overheating" alert and reduced power. I drove to the dealer and was immediately accepted for service. I was provided a ride home. A few hours late overheating" alert and reduced power. I drove to the dealer and was immediately accepted for service. I was provided a ride home. A few hours later, I was notified that I had a failed water pump. The car was serviced the very next day and I picked it up late afternoon. I was very pleased that they were able to fit me into their service schedule with essentially no notice. Kudos to Jeff and the service department! More