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Richmond BMW Midlothian

Midlothian, VA

Overview
Reviews
Vehicles
4.7
585 Reviews
Call Dealership (804) 897-2257
View Awards

12100 Midlothian Turnpike

Midlothian, VA

23113

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Showing 585 reviews

December 01, 2024

Last service was quick and efficient. Wait area was nice and online progress app kept me informed of service status More

by walterp1359
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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November 29, 2024

Another great and timely experience with the award winning service team! Thanks again for taking great care of my vehicle. More

by kristiandior23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buddy, Ravin Perry
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November 28, 2024

Came in to check my breaks as the indicator stats brake pads need to be replace …they replaced my brakes and pads 06/2023 and now they telling me that I need brakes, pads and rotors. Also my left caliber More

by glendon_diggs
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Dec 04, 2024 -

Richmond BMW Midlothian responded

Thank you for your feedback. I apologize for the frustration you've experienced. Please reach out to me directly so I can review your concerns and work toward a resolution. Alex Utz, General Manager, (804) 897-2251

November 27, 2024

Excellent service. Service advisor was great. Discussed all aspects of the service. Will return agaim More

by faerie.tug_0e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Williams, Kirk Randolph
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November 27, 2024

Great experience working with this dealership. They earned my business and will always use them More

by Tyronetingle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roshan Patel
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November 27, 2024

Very thorough in taking care of my car. Explained all work that was done and gave me a printout. I was provided many different time slots for my appointment. Thanks ! More

by rjhoffmangolf51Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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November 27, 2024

Whilst driving near the dealer location, I had an "engine overheating" alert and reduced power. I drove to the dealer and was immediately accepted for service. I was provided a ride home. A few hours late More

by lousyinterface
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Yurcaba
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November 26, 2024

Scot gives excellent service and communicates thoroughly. Likewise the rest of the crew. Combination of live calls and technology works out nicely! More

by Axl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Williams
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November 25, 2024

Excellent job alining 440i XDrive and price matching a BMW Dealer’s offer in Maryland More

by TOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
November 23, 2024

I appreciate the time and effort from everyone involved in the purchase of my I5. More

by MAW
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Balaji Rajamohan
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