Richmond BMW Midlothian

Ravin Perry is exceptionally polite, genuine gem of a person and a true sharp professional like a surgeon - their service team will collapse without him and Jed. person and a true sharp professional like a surgeon - their service team will collapse without him and Jed. More

Customer service is always top notch. Service department is fast and efficient. Knowledgeable and great experience. Service department is fast and efficient. Knowledgeable and great experience. More

Always accomodatinng and helpful. The service people know their jobs and are good about explaining what needs to be done and do it well. The sales staff is equally knoweldgable and wo The service people know their jobs and are good about explaining what needs to be done and do it well. The sales staff is equally knoweldgable and works hard to find what I'm looking for. More

I brought my car in for recall, tires, alignment & oil change.the tires felt like driving a rough truck. The alignment was way off. Called the service writer back, he did not return the call. Spoke to ser change.the tires felt like driving a rough truck. The alignment was way off. Called the service writer back, he did not return the call. Spoke to service mgr & he was a joke. I told him how my car was riding & a sound the a/c was now making. I told him my son also drove the car since he had previously owned it 3 yrs before me noticed it also. He told me my adult son, " must have hit a pothole". I had told him we were in a parking lot.. then he said he had a stethoscope & used it on my car & no noise from the a/c was heard. He said they " adjusted" the alignment. Its still pulling terrible to the right... I am 70 yrs old and driving since 1970. Im insulted by this treatment. I will not return here. More