Richmond BMW

This has been the best buying car experience I have ever had. I have never felt more comfortable anywhere else. I bought a 2010 Nissan Cube but the staff made me feel like I was buying a brand new BMW. I we had. I have never felt more comfortable anywhere else. I bought a 2010 Nissan Cube but the staff made me feel like I was buying a brand new BMW. I went in there after work with my work uniform on and thought I was going to feel like I did not belong there. Not the case at all. Everyone greeted me from the door all the way until the end of the sale. Paul Baldwin was positive and caring which means a lot. I never experienced this at any other dealership in the past. There was some trouble in getting the finance on the car done due to some negative equity on my trade in but Irvin Rich and Matt Perry worked diligently in making the deal happen. I was happy with the terms and payments and walked out with total satisfaction. I would recommend BMW Richmond/Mini to anyone. Thank you so much Paul Baldwin and especially Irvin Rich for making this happen for me. You both showed you cared about me and my buying experience. I feel I would have not been satisfied anywhere else. Thank you again. More

I initially was displeased with the service work done on my BMW since the car was returned to me with a malfunction that had previously not been an issue. I explained my concerns and dissatisfaction to Ala my BMW since the car was returned to me with a malfunction that had previously not been an issue. I explained my concerns and dissatisfaction to Alan, the service manager, and he worked with me to resolve the matter quickly. He turned what could have been a negative experience into a positive one. Certainly there will be quality control issues at all dealerships from time to time, but it is how those issues are handled that demonstrate the quality of the dealership. More

Dan Weinberger is going places with this company! He consistently goes the extra mile in providing great service. Dan also inspires me to be a better person. The level 1 tech who worked on my vehicle, J consistently goes the extra mile in providing great service. Dan also inspires me to be a better person. The level 1 tech who worked on my vehicle, Jeremy Galas, kept at it until he found my problem. I had a slight rattle that was only heard every now and them. After driving my vehicle with the shop foreman a few times Jeremy found the problem and took care of it. More

Annual service was OK, but there was grease on drivers door handle, steering wheel, and center console. Had quite a bit of clean up to do myself. door handle, steering wheel, and center console. Had quite a bit of clean up to do myself. More

I enjoyed my experience at this dealership with Steve Lerner because I felt like he was very truthful and up-front to me about the facts. At other dealerships I visited, I often felt like I was being pus Lerner because I felt like he was very truthful and up-front to me about the facts. At other dealerships I visited, I often felt like I was being pushed beyond my comfort zone into making a purchase, but this was not the case here. Every staff member I met was friendly and kind and more importantly, genuinely. I appreciate that. More

Steve Lerner really understands customer service. He took the time to listen to me and to understand my needs. Working with Steve felt like working with a consultant and not a "sales person." took the time to listen to me and to understand my needs. Working with Steve felt like working with a consultant and not a "sales person." He was attentive, responsive and extremely well informed. It was clear he wanted to help me learn as much as possible and never hesitated to call on his team mates, in finance for example, so that I clearly understood all of my options and made the best decisions for me. When I made my final decision to order a new X3, I felt very confident in my vehicle, the options I selected and the financing I chose. He kept me informed through the process and took as much time as I needed during the delivery process. When I drove away in my new vehicle, I felt well taken care of. The whole experience exceeded my expectations...and I have high expectations! Thanks to Steve and the Richmond BMW team! Keep up the good work! Heidi More

Matt is awesome! He has always been the most dependable guy I knew in college, but last week when I came in to BMW he helped me more than he can ever imagine. Matt and I go back like a bowl of applejacks, guy I knew in college, but last week when I came in to BMW he helped me more than he can ever imagine. Matt and I go back like a bowl of applejacks, so I knew he would come through, but I had no idea he was still the man! The customer service and level of priority he placed on my needs meant the world to me. I was nervous to go to a dealership, but after dealing with Matt, I'll never be nervous again, and I'll never buy a car from anyone else except Matt or Richmond BMW. My experience was amazing and I felt very comfortable. Thanks so much for helping a friend in need! Anything you need I got you! Sincerely, Your girl Tiff Artis More

Steve Lerner......what a great experience. He was engaged, friendly and very very knowledgeable. He put me under his wing as we tried to determine the right car for me. He was funny and able to rela engaged, friendly and very very knowledgeable. He put me under his wing as we tried to determine the right car for me. He was funny and able to relate to me right off the bat. Because I was doing this on my own, I felt I had a companion as I went through the whole process. When I went into the dealership he was the only sales person working....on the phone, checking his notes, making calls. I am grateful for his assistance and guidance and recommend him to all. More