"Steve Lerner, our salesman"
- satisfied customer
Steve met us with enthusiasm and openness, eager to hear exactly what we wanted in our car purchase and eager to meet our needs. He is a person of high energy who moves quickly and can juggle several issues at the same time--he dealt with our trade-in, loan, and new car in very little time and checked often to be sure that each step of the process was clear to us. Steve focused on our questions and concerns and answered each one patiently from a deep knowledge base. He is a person who enjoys making a personal connection by being a good listener and by interacting in an authentic, transparent manner. We enjoyed the time we spent with Steve and are delighted with our new BMW! We look forward to recommending Steve to friends.
"Not only did Steve find the exact car I was looking for,..."
Not only did Steve find the exact car I was looking for, he was also an absolute pleasure to work with! I look forward to working with Steve in the future!
"Simply the best service!"
After two days of treatment at MCV Massey we pulled away from valet parking only to have a warning indicator come on that said drivetrain malfunction. We were an hour away from our home and leaving Richmond for Charlottesville to recuperate and enjoy a little Thanksgiving time together. It was 4:30 p.m. when we called the service department and even though they closed at 5 p.m., they said that if we could get the car there prior to closing they would at least test it to see the code. We were just a few minutes away and rolled in around 4:40. They were preparing to give us a loaner if need be...I mean, who does that? It's hard to get one from a dealer that you actually purchased a car from and have a history with. As it turned out, it was a hundred dollar part that they replaced in a matter of minutes. The service was exceptional. In a matter of a few minutes they had us on our way and wait for it..........they did not charge us a dime. Absolutely unheard of. Thanks so much Richmond BMW, and to Matt Rooney and Thomas Gemellaro. You prefessional service and kindness gave us much to be grateful for during this holiday season. We will continue to sing your praises!
Employees Worked With
Matt Rooney and Thomas Gemellaro