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Richmond BMW

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Richmond BMW

4.8

930 Lifetime Reviews

8710 West Broad Street, Richmond, Virginia 23294 Directions

Sales: (804) 381-6041

Service: (804) 381-6041

Parts: (804) 381-6041

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Excellent

97% Recommended

4.8

930 Lifetime Reviews

View 12 Awards

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

A dealership's rating is calculated by averaging scores from reviews received in the past 24 months

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Richmond BMW and Crown MINI of Richmond are now two separate dealerships/locations to better serve our BMW clientèle and our MINI clientèle. At Richmond BMW, it's not just about buying a car. It's about finding the right BMW or used car for you. Whether you decide to lease or buy a new BMW in Richmond, VA we're here to help. We're proud to serve customers from Colonial Heights, Petersburg, Fort Lee and Chester VA. Crown MINI of Richmond is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Both dealerships, Richmond BMW and Crown MINI of Richmond, are open the last two Sundays if every month, from 12 noon to 5 p.m.

Top Reviewed Employees

Steve Lerner

Internet Sales

5.0

View 457 Reviews

Matthew Perry

General Manager

5.0

View 43 Reviews

Yousaf Omaid

BMW Genius

5.0

View 35 Reviews

Joey Harris

Client Advisor

5.0

View 34 Reviews

More Employees More Employees

Latest Reviews

September 14, 2018

"The sales team was great"

- JoshA

Steve and the sales team were great - all questions asked were answered and a good experience - the finance office was difficult - the finance guy does it everyday, we do it seldom - we are not the experts so when a question was asked, we were made to feel as if we should have known it - very short with us and seemed to be discouraged we were there - when asked about warranty and declined, basically we were told "good luck, you don't know what you are doing" I did research and felt as if I did know - put a bad note to what had been a great process - other than that, it was fine

Employees Worked With

Jessie Krak

5.0

Steve Lerner

5.0

Daniel Weinberger

5.0

Other Employees : Finance person - don't remember his name

September 12, 2018

"Excellent A+"

- Fernandocach

Steve was an absolute wonderful person to work with - he was nice, informative, professional, never pushy, and extremely effective. He made me feel like we were on the same team, which is rare in this industry. I would recommend him to all my friends.

Employees Worked With

Steve Lerner

5.0

August 28, 2018

"Wonderful experience at BMW Richmond"

- BMWCarrs

After experiencing a terrible car accident in my X3, I knew I wanted another BMW. My X3 had deployed air bags that kept me safe from injury during the accident, and the BMW assist responded in seconds sending the police and ambulance within seconds. I found BMW Richmond to be excellent with sales and knowledge of their vehicles. Steve went to great lengths to find my perfect car. The paperwork was quick, and financing was done efficiently and in a timely fashion. Steve also walked me through each detail of the new car. Great experience and would purchase from them again.

Employees Worked With

Steve Lerner

5.0

Other Employees : Anton K., Finance

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Photos & Amenities

Free Starbucks Coffee
Free WiFi
Courtesy shuttle
Comfortable Lounge with Satellite TV
Pet Friendly
After Hours Drop-Off
Authorized Parts Store

View all amenities

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