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This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.
Richmond BMW
4.8
1,000 Lifetime Reviews
8710 West Broad Street, Richmond, Virginia 23294 DirectionsSales: (804) 381-6041
Service: (804) 381-6041
Parts: (804) 381-6041
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Top Reviewed Employees
Latest Reviews
December 07, 2019
"Steve Lerner, our salesman"
- satisfied customerSteve met us with enthusiasm and openness, eager to hear exactly what we wanted in our car purchase and eager to meet our needs. He is a person of high energy who moves quickly and can juggle several issues at the same time--he dealt with our trade-in, loan, and new car in very little time and checked often to be sure that each step of the process was clear to us. Steve focused on our questions and concerns and answered each one patiently from a deep knowledge base. He is a person who enjoys making a personal connection by being a good listener and by interacting in an authentic, transparent manner. We enjoyed the time we spent with Steve and are delighted with our new BMW! We look forward to recommending Steve to friends.
Read MoreEmployees Worked With
December 05, 2019
"Not only did Steve find the exact car I was looking for,..."
- Price2317Not only did Steve find the exact car I was looking for, he was also an absolute pleasure to work with! I look forward to working with Steve in the future!
Read MoreEmployees Worked With
December 05, 2019
"Simply the best service!"
- 3jakesAfter two days of treatment at MCV Massey we pulled away from valet parking only to have a warning indicator come on that said drivetrain malfunction. We were an hour away from our home and leaving Richmond for Charlottesville to recuperate and enjoy a little Thanksgiving time together. It was 4:30 p.m. when we called the service department and even though they closed at 5 p.m., they said that if we could get the car there prior to closing they would at least test it to see the code. We were just a few minutes away and rolled in around 4:40. They were preparing to give us a loaner if need be...I mean, who does that? It's hard to get one from a dealer that you actually purchased a car from and have a history with. As it turned out, it was a hundred dollar part that they replaced in a matter of minutes. The service was exceptional. In a matter of a few minutes they had us on our way and wait for it..........they did not charge us a dime. Absolutely unheard of. Thanks so much Richmond BMW, and to Matt Rooney and Thomas Gemellaro. You prefessional service and kindness gave us much to be grateful for during this holiday season. We will continue to sing your praises!
Read MoreEmployees Worked With
Matt Rooney and Thomas Gemellaro
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Photos & Amenities
- Free Starbucks Coffee
- Free WiFi
- Courtesy shuttle
- Comfortable Lounge with Satellite TV
- Pet Friendly
- After Hours Drop-Off
- Authorized Parts Store
