Richmond BMW

11/10/22 Yesterday, I dropped my BMW off for general maintenance. Today, I noticed that all of my presents had been erased…. even the ability to use my car phone. So, I went back to BMW and met with Ste maintenance. Today, I noticed that all of my presents had been erased…. even the ability to use my car phone. So, I went back to BMW and met with Steve Lerner. He was very knowledgeable about re-setting my presents and he took time to explain the things he was doing. Luckily, this was my second time within 3 years that Steve helped me. So glad Steve is part of the team at BMW in Richmond, VA. More

Have worked with Steve Lerner on and off for the last couple of years as we have been looking for an X5 M for my wife. He has always been helpful from day one to try and find a perfect car to meet her i couple of years as we have been looking for an X5 M for my wife. He has always been helpful from day one to try and find a perfect car to meet her interests/needs. We finally found the right car however, the current shortage in cars threw another wrinkle he went above and beyond to try and get the car from another dealership but they weren't interested in trading. Steve suggested we contact that dealership directly to make sure we got what we wanted. Steve is not a car salesman but rather a car consultant/advisor - recommend you speak with him before making your next BMW purchase. Gary Gore More

Interesting readings. I have never had any problems with them until recently. Had tried calling & calls keep dropping. Dealt with a sales rep...name withheld at the moment I have never had any problems with them until recently. Had tried calling & calls keep dropping. Dealt with a sales rep...name withheld at the moment. Service dept have never had any issues, but one & they resolved while there. About to blast on yelp and everywhere else I know of as a blogger but waiting to see end results. Its horrible to get lack of customer sales service to follow through. A manager called a few days ago claiming i owe them a balance. I TOLD HIM, NO TRUE BUT TO GO TO THE GENTLEMAN THAT HELPED ME AND HE WILL TELL THEM THE SAME, IF HE'S HONEST. All they have to do is confront the sales rep & if hes honest, the issue is resolved! I WILL change my ratings once they do what they are supposed to. Updates to follow. Having worked for Chase CAF, I may have to contract the regional manager. Not a good luck from BMW... More

Steve Lerner is the man! He was very friendly and incredibly helpful. He took the car to a third-party for a PPI and spent time with me to get it all set up for me to hit the He was very friendly and incredibly helpful. He took the car to a third-party for a PPI and spent time with me to get it all set up for me to hit the road. Richmond BMW picked me up from the train station and were very courteous and helpful throughout the entire purchase! I would consider making the 2 hour trip from DC to work with them again because of how pleasant the experience was! More

Great dealership. Worked with Steve Lerner and he was great. Couldn't have ask for a better experience. Worked with Steve Lerner and he was great. Couldn't have ask for a better experience. More

Best BMW dealer by far..My fiance has ben raving about this dealership for quite some time and now I see why! Steve Lerner was extremely knowledgable and provided me with the best car shopping experience. this dealership for quite some time and now I see why! Steve Lerner was extremely knowledgable and provided me with the best car shopping experience. Honest, trustworthy, and the most aggressive pricing - what more could you ask for! Absolutely loving my new X3m40i :) 10/10 - Thank you Steve and Akshay!! More

Steve Learner walked me through my lease buyout with ease. I’ve never had a better experience buying an automobile! He was prepared and reviewed everything with me. I didn’t feel rushed or uneducated ease. I’ve never had a better experience buying an automobile! He was prepared and reviewed everything with me. I didn’t feel rushed or uneducated about my purchase. A big Thanks!! More

Steve Lerner has gone above and beyond for us. He was able to secure an X5 45 E for us on short notice, and deliver it as promised before the end of the year. He kept us up to date on the order build pro able to secure an X5 45 E for us on short notice, and deliver it as promised before the end of the year. He kept us up to date on the order build process as soon as information was available. Steve was a pleasure to work with. This is the second BMW we have bought with him. I would highly recommend you seek him out at Richmond BMW. More