Richmond BMW

I was able to schedule an appointment quickly. Everyone was courteous and helpful in having the car repaired Everyone was courteous and helpful in having the car repaired More

Service depots always responsive and eager to resolve any problems with my vehicle. Mike Stevens is especially helpful at all times. problems with my vehicle. Mike Stevens is especially helpful at all times. More

Kris was great salesman - very knowledgeable. Delivery process took way longer than it should have- 3+ hrs from time we arrived to time we first saw car. Things could have been done ahead of time Delivery process took way longer than it should have- 3+ hrs from time we arrived to time we first saw car. Things could have been done ahead of time to make it go more smoothly More

Was not crazy about the sales experience. Went out of state to purchase my BMW. The service Josh provides in Richmond though is amazing! Went out of state to purchase my BMW. The service Josh provides in Richmond though is amazing! More

Steve Lerner is the single best car salesman we have ever met. He is a treasure. BMW is lucky to have him. Truly. met. He is a treasure. BMW is lucky to have him. Truly. More

The dealer was very clean and efficient. My dealer communicated throughly from start to finish. My car was completed in a timely manner. My dealer communicated throughly from start to finish. My car was completed in a timely manner. More

Please recommend any available coupons to ofset cost, customer service was friendly and compassionate. Car was washed and serviced in a timely manner. customer service was friendly and compassionate. Car was washed and serviced in a timely manner. More

Sales was great. Financing was terrible. I was stuck waiting for 6 hrs with my 14 month old baby in the car. I’m disappointed that BMW finance did not want to work wi Financing was terrible. I was stuck waiting for 6 hrs with my 14 month old baby in the car. I’m disappointed that BMW finance did not want to work with me in spite of being a client of BMW since 2006 (almost 20 years). I felt like Kris was caught between a rock and a hard place and had to try to cheer me up as I was stressed the whole time due to my baby being outside in the car just waiting for me. More

I needed the scheduled service, state inspection, and recall repairs. All of the work was completed on time. The service agents also didn't keep me waiting, but traded off assignments to help all 3 of us recall repairs. All of the work was completed on time. The service agents also didn't keep me waiting, but traded off assignments to help all 3 of us who were waiting. More

Good customer service from everyone. Good comm. Very helpful. Very willing to discuss issues and provide guidance. Good comm. Very helpful. Very willing to discuss issues and provide guidance. More