Richmond BMW

Steve Lerner and the rest of Richmond BMW really delivered for me. They were able to get me the rarest and hardest of all BMW's to get: the 1 series M Coupe (1 of the less than 600 expected in the delivered for me. They were able to get me the rarest and hardest of all BMW's to get: the 1 series M Coupe (1 of the less than 600 expected in the USA). While it took approximately 5 months to receive my car (BMW's fault not the dealership's fault), Steve kept me updated weekly as the Richmond BMW team worked to secure my allocation for the car. Steve was able to option the car with the exact options that I wanted and was able to assist me in tracking the car from Germany to port in Baltimore (where I took pictures of the delivery ship) and then to dealership. Steve's and Richmond BMW's integrity was superb. While other dealerships around the United States were selling customer's ordered 1Ms out from under them for enormous profits (up to $15K > MSRP), Steve and the Richmond BMW team honored their price and were even able to secure a few extra items for the car at no charge. Steve was especially helpful throughout the entire purchase process as this was the first car that I have purchased in over 10 years! I would highly recommend Steve Lerner and Richmond BMW for all of your BMW purchases. I thank Steve and the Richmond BMW team every time I see my mean looking, rare, and fast BMW in my driveway! M Driver M More

I walked into Crown Mini, not 100% expecting to purchase a vehicle. I ended up getting a brand new MINI Cooper S hard top, because this dealership is wonderful! Not only did they have the car I wanted in st a vehicle. I ended up getting a brand new MINI Cooper S hard top, because this dealership is wonderful! Not only did they have the car I wanted in stock, but the staff was awesome! Tim Stapler is a perfect cross between professional, personal, knowledgeable and has a great sense of humor that put me at ease immediately. This sales consultant treated me like a person, not like a sale, he answered all my 1000 questions without so much as a blink of an eye. The sales manager, Young, was also extremely helpful and professional. I felt as if they gave me a VERY fair price for my trade in, showing my what auto trader would offer me, and their price. I would recommend this dealership to anyone, I have never been so happy with a car, or an experience. More

My overall experience of purchasing a vehicle from Richmond BMW was excellent! Steve Lerner and the staff at Richmond BMW are certainly dedicated to the costumers wants and needs. While searching Auto Richmond BMW was excellent! Steve Lerner and the staff at Richmond BMW are certainly dedicated to the costumers wants and needs. While searching Auto Trader for a particular car that me and my wife have been looking for, Richmond BMW came up having the exact match. I dedcided to call and ask some questions before driving 125 miles to Richmond to look at the car. After talking to Steve Lerner who was very polite and knowledgable of sales, I decided to make the trip to Richmond with my family to check out this automobile. My first impression of Richmond BMW was how costumer oriented the staff was. Eventhough I was working with Steve, almost everyone came up to me and my wife to say hello and offer a beverage to ensure our comfort. There was no pressure at any time from any sales associate to purchase the vehicle, it was definitely a very relaxing experiance. During the negotiation for the vehicle, Steve Lerner made sure that all my demands were met. I ended up purchasing the vehicle for under the budget that I was expecting to spend. The price was definitely cheaper then the other dealershps that I visited prior. I will more then likely visit Richmond BMW and Steve Lerner for future purchases. More

WOW! What a great car buying experience! I needed to be confident about this major purchase. I was already nervous about it but they made me feel right at home and called me by name when I entered the roo confident about this major purchase. I was already nervous about it but they made me feel right at home and called me by name when I entered the room. More

Exceptional customer service from the second we stepped onto the dealership property. Warm, friendly, and eager to meet our individual needs. We ordered a car and the team was super, informative and help onto the dealership property. Warm, friendly, and eager to meet our individual needs. We ordered a car and the team was super, informative and helpful, keeping in contact with us from reservation, production, shipping to planning for swift delivery. Frank, the Financial Services Manager got us a great rate, and added to the exceptional service experiece at Crown. More

My experience at Crown MINI of Richmond was exceptional! I would, without hesitation, recommend Anja Heyne to my friends and family. She handled the sales process smoothly, treated me with respect, courteou I would, without hesitation, recommend Anja Heyne to my friends and family. She handled the sales process smoothly, treated me with respect, courteous appreciation and professionalism from beginning to end. She was very informative and supportive, at no time did I feel hurried or misguided. Thank you Anja that you made my experience easy and hassle free!!! More

Stopped by the dealership without an appointment for setup of the "assist" satellite service in my car. Tim was able to provide immediate help, arranging to have me complete the paperwork through Steve setup of the "assist" satellite service in my car. Tim was able to provide immediate help, arranging to have me complete the paperwork through Steve and scheduling the service while I waited. Steve was extremely efficient and informative in processing the papers. I left with all I had hoped to achieve and more, as I was able to have the car inspected and the oil changed at the same time. Great service support. Thanks. More