Richmond BMW

I was shopping for a BMW 3-series for over a year. Steve Lerner spent a lot of time with me in my search for the right used car. Unfortunately, the right used BMW never did make it to the Richmond BMW lot. Lerner spent a lot of time with me in my search for the right used car. Unfortunately, the right used BMW never did make it to the Richmond BMW lot. I wound up buying a used car at another dealership close to DC. My husband and I really wanted to buy a car from Steve due to the amount of time and effort that he put into trying to find the right car for us. He was very patient and helpful in our search - which went on forever. I highly recommend Steve Lerner as a sales associate. He'll earn your business! More

I took my car to this dealership for a routine oil change because I purchased it new from this dealership. The service department left the car running in the parking lot all day after the oil change and dra because I purchased it new from this dealership. The service department left the car running in the parking lot all day after the oil change and drained the battery. Richmond BMW refused to replace the battery even though they were responsible. Their solution was to jump the car. I had to leave to pick up my spouse and when I returned 15 minutes later, the car was running in the lot with all of the doors unlocked, key in the ignition and the entire service department had gone home for the evening. A sales associate was with me when I found my car (which could have easily been stolen) and I asked for someone to call me immediately. To make matters worse, I never heard a word from anyone in their service department in regards to the matter. I now drive to Midlothian every time I need to service my BMW. Don't buy or service your car at this dealership. More

My husband found a vehicle online and sent an email to Richmond BMW. Steve Lerner got back with my husband promptly and we went to see the car. It was exactly what we needed. We would definitely recomme Richmond BMW. Steve Lerner got back with my husband promptly and we went to see the car. It was exactly what we needed. We would definitely recommend Richmond BMW. It was a good overall experience. More

When I contacted Steve via the internet, they no longer had the car i was interested in. Steve worked with me to find another used car for my wife. He found the perfect car for her in NC and had it transfe had the car i was interested in. Steve worked with me to find another used car for my wife. He found the perfect car for her in NC and had it transferred to Richmond no charge. After we took the car home, I noticed the passenger vanity mirror had a light out. Steve arranged to have the vanity light fixed for us. Steve went the extra mile and my wife was happy with the purchase. We also left with a great xmas gift from steve! More

I just bought a new 3 series at Richmond BMW. A colleague suggested I work with Steve Lerner. He was a pleasure to work with - great customer orientation, not too pushy but very responsive. Everyone at the suggested I work with Steve Lerner. He was a pleasure to work with - great customer orientation, not too pushy but very responsive. Everyone at the dealership was very friendly and helpful. I will definitely refer others to Steve. More

I worked with Steve Lerner to build my dad his dream car. He was helpful and more than willing to help me out with everything i asked of him. Still do this day we can call him and he will help us with any He was helpful and more than willing to help me out with everything i asked of him. Still do this day we can call him and he will help us with any questions we have. I had a great experience with him and the dealership as a whole, i would highly recommend going here if your looking to purchase, "the ultimate driving experience." More

Without a doubt an extraordinary customer experience delivered by Cheryl and Frank! From the initial contact via the web to the final drive off the BMW lot, we were impressed with the level of customer delivered by Cheryl and Frank! From the initial contact via the web to the final drive off the BMW lot, we were impressed with the level of customer service Cheryl and Frank provided us. Other members of their firm followed up afterwards to make sure we were satisfied. We felt genuinely valued. Cheryl is definitely an asset to your firm. She stayed in touch, answered all our questions, made sure we always had someone to take care of us should she be out, and most importantly always followed up with us. She took my calls on her day off and stayed late the night we came to take delivery. She show cased the car for our inspection and then educated us on what we purchased. Cheryl could have easily asked us to come back later as it was late but she insisted we stay for a review of the car's features. Excellent customer service and a warm, genuine and inviting personality! Frank is an additional asset to BMW Richmond at Broad Street. He asked to hear our story and then set off to make the transaction complete. It was seamless for us and all the while he made it very enjoyable. He has a great personality, is very knowledgeable about the business and is a pleasure to converse with. I look forward to working with Frank and Cheryl in the future. In the world we live in one can purchase the same products just about anywhere. So it comes down to people. For me, a firm delivering genuine old fashioned customer service is what makes the difference. People helping people. If you want genuine customer care when looking for your next vehicle then look no further. Visit Cheryl, see Frank and rest assured they and their team mates at BMW Richmond Broad Street will deliver an extraordinary customer experience! I promise! Paul P.S.- We LOVE the BMW!! :) More

I've purchased two new Minis from Paul so far and his service is the best of any salesperson I've ever worked with. He is unassuming, friendly, up front, personable, knowledgeable and straightforward. service is the best of any salesperson I've ever worked with. He is unassuming, friendly, up front, personable, knowledgeable and straightforward. He also works hard for his customers, as evidenced not only by my own interaction with him but what I saw at the dealership when things got hectic. His willingness to use the technology (that is, the internet) makes the customer's experience a whole lot easier. More

Tre greeted me with kindness and addressed all my questions thoroughly. He ensured that my car's maintenance service needs were managed in a timely manner. Steve Lerner from the Sales Departmen questions thoroughly. He ensured that my car's maintenance service needs were managed in a timely manner. Steve Lerner from the Sales Department was personable, approachable, and generous with his time. He provided me with excellent information! He answered ALL of my questions regarding the Onstar feature of my car, AND then he assisted me with activating the Onstar feature, and THEN he gave me great safety tips that he actually SHOWED me how they work on my vehicle! One of the tips is a potential life-saver! More

Excellent purchase experience. Steve was very helpful in answering my questions, and was upfront concerning all aspects of the transaction. I would highly recommend this dealership and Steve to anyone. Fra answering my questions, and was upfront concerning all aspects of the transaction. I would highly recommend this dealership and Steve to anyone. Frank in the finance office was also very friendly and helpful and did not try to push unwanted extras at all. More